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Provides laser-like focus on customer service and satisfaction with some knowledge and experience of incident management, problem management and change management processes, practices and procedures.
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Service Catalog, Service Portal, Incident Management, Change Management, Problem Management, ITSM, Configuration Management (CMDB), Client Scripts, Catalog Client Scripts, UI Scripts, and UI Policies, Data Sources, Import Sets, and Transform maps, Configure application related fields, forms, views, email notifications, acceptance roles and access controls.
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Support Key Performance Indicator (KPI) and Key Risk Indicator (KRI) process and reporting for Change management and Incident and Problem Management. Primary area of focus is supporting IT Change management activities and hosting ITIL-based Change Management Change Advisory Board (CAB) meetings for IT, analyzing/reporting production system issues, and analyzing/reporting key risk indicators (KRA and KRI.
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Provides assistance with support, incident management, problem management and change management for cloud resources monitored by iT1 Managed Services. Assist in management and deployment of end user and server patches and updates, including research of operational effects of the same prior to deployment.
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Desired Skills:Project ManagementITSM ( Project management, Incident, Release, Change)Excellent communication skills. They should be able to work and collaborate with peers, management, business partners, staff, and other vendors.
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Understanding of the NOC's escalation, incident management, and change management processes and procedures. We're looking to hire a NOC Engineer to help expand our Network Services team.
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Participate in incident response and cyber crisis management activities accordingly. Instill and reinforce industry best practices in the domain of change management. Diversity, Equity and Inclusion: Demonstrates a commitment to Diversity, Equity and Inclusion by treating everyone with respect and dignity, ensuring all voices are heard and advocating for change.
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Solid understanding and hands-on experience in ServiceNow modules such as Change Management, Incident Management, ITOM, IRM, ITAM, Security vulnerabilities (SecOps). Strong capability & ability to drive stakeholder & relationship management with all partners.
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Knowledge of ITSM/ITIL concepts and processes (Incident Management, Change Management, Problem Management, Release Management, etc. In addition, the individual will also be expected to adhere to change/problem and incident management processes.
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Technical/Functional Skills Service Catalog, Service Portal, Incident Management, Change Management, Problem Management, ITSM, Configuration Management (CMDB), Client Scripts, Catalog Client Scripts, UI Scripts, and UI Policies, Data Sources, Import Sets, and Transform maps, Configure application related fields, forms, views, email notifications, acceptance roles and access controls.
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Preferred and not required: A+ Certification, ACSP, MCP, MCSA, ITIL Foundations, CCNA, Lexmark & Lenovo Self Maintainer. Knowledge and understanding of issues inherent to Microsoft software including, but not limited to security, deployment, imaging, auditing, licensing, and compliance; deployment and upgrading; features and functionality.
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Maintains deep knowledge of IT Service Management, as defined by the current ITIL framework, and identifies opportunities for process adoption, enhancement, and improvement of Catalog, Incident, Major Incident, Request, Problem, Change, and Knowledge domains.
$103,800 - $181,650 a yearFull-timeRemoteExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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These projects should be targeted to enable multiple business processes and/or source data systems to drive efficiencies and reduce redundancies supporting one or more of the following functions; internal audit, compliance, enterprise risk management, operational risk management, technology risk management, third party risk management, cyber security, business resiliency, incident management, SOX (and/or other compliance frameworks), or other business programs/initiatives.
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Incident and Change management, integration with 3rd party application management, medication dispensing, scanning, labeling and inventory troubleshooting in Epic. Managing, maintaining and implementing Epic Willow application for healthcare pharmacy users.
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Knowledge of Information Security Concepts, including Identity and Access Management. At least 5 years of experience in administration and management of database platforms and application backend infrastructure.
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incident management change jobs in Philadelphia, PA
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