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Experience with Tessitura and Qualtrics. Experience with Tessitura and Qualtrics. Additional protections are afforded in employment based on arrest or conviction record, status as a victim of domestic violence, stalking and sex offenses, unemployment status, and credit history, in each case to the extent provided by law.
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Experience with Medallia, Qualtrics, Sprinklr and other CX Technology platforms. The Executive Director of Customer Experience (CX) Measurement – Aetna/Caremark/Client reports to the Vice President of Enterprise Customer Experience and plays a critical role in helping CVS Health to achieve this goal.
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Oversee the creation, deployment, and quality control of Qualtrics dashboards. Utilize Business Intelligence Platforms such as Qlik and\or MicroStrategy to support data visualization, analytics, and Information Delivery needs.
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Administer in-house surveys (e.g., Senior Survey, Satisfaction Survey, Outcomes survey), including tasks identified above in addition to designing survey instruments, and programming and implementing surveys using Qualtrics.
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