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Administer training and provide end-user support to on and offshore partners, new team members, and other stakeholders within WFS. Administer training and provide end-user support to on and offshore partners, new team members, and other stakeholders within WFS.
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This role sits in the Network & End User Support team, within the Data Center and Infrastructure & Operations Department. Deliver end-user support both on-site and remotely.
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Basic end user application troubleshooting and maintenance such as: FasTax, B&A Forms, Allstate legal forms, LexisNexis etc. The firm is known for its comprehensive legal support to a diverse clientele, including businesses, individuals, financial institutions, and real estate developers.
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The ideal candidate will possess experience working onsite as an end user support specialist. · 1+ year of experience as a desktop support engineer. Working through ServiceNow, you should be experienced imaging computers and working through tickets with a high level of customer support.
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Works closely with the team to draft and execute an effective end user support and training strategy. Supports local, offsite and online train-the trainer and end-user training classes with subject matter expertise.
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This includes:Business requirements analysisCreating and documenting project plansConfiguring and customizing Dynamics F&O or AXDeveloping and executing test plansProviding training to end usersConducting user acceptance testing (UAT)Managing data migrationProviding post-go-live support.
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Deploy computer equipment to DeCA employees once user has a valid DeCA account and CAC/PIV to logon to the DeCA domain. Transport unserviceable/end-of-life computing devices and other peripherals for turn-in between DeCA HQ and authorized disposition locations.
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Working with end users and providing end user help desk support on an as needed basis. Working with the help desk and end users to troubleshoot and resolve network issues.
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12 years of progressive experience in IT Service Management to include Help Desk/End-User Support, Infrastructure, planning and deploying solutions and supporting Events and Promotions.
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Provide end-user support for desktop environments and ensure timely updates. Facilitate user support processes and provide training resources. Troubleshoot and support video conferencing equipment and related software.
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AI Fire is seeking a Help Desk/IT Technician to provide IT support to end users company wide, both local and remote. ·Communicate and perform troubleshooting with end users using email, phone, and remote support software.
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Support user research and usability testing to capture user feedback and iterate on designs accordingly. Responsibilities will include guiding end-to-end product design activities with a focus on elevating our mobile user experience and maturing our digital design system.
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The technologies used encompasses core infrastructures (Systems, Storage, Database, Network, and Security), end user services (Citrix, VDI, and communication services), Monitoring Tools and applications and associated infrastructure (middleware platforms such as Control-M, MQ, CFT, Connect-Direct.
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End to end User notification (via SMS, Email, Push) capabilities. Experience building UI/UX for new features from end-to-end using React or React Native. Implementing interaction and motion design for more delightful user experiences.
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Provide end user training, application security training, customize training like FedRamp, PCI, NIST, SOC2, etc. Support Global Information Security team in creating and implementing the global security strategy and alignment with GBS IT stakeholders, business units, and partners.
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end user support jobs in New York, NY
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