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As part of this, the Customer Support Manager will need to have a sound understanding of brokerage operations and requirements. The Customer Support Manager will report directly to the COO and play a key role in customer retention and business expansion.
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Define the long-term product strategy and vision to meet emerging customer needs, and the feature design and technical approach to deliver on this vision. - Drive strategic product communications, owns customer engagement and identify customer requirements by considering data, customer feedback, and user research, and designs product value propositions for large tech and cross-functional audiences.
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Collaborate with Sales Enablement and Operational teams to define and scale the customer implementation, support, and engagement processes that will drive customer satisfaction. Collaborate with LiveRamp Product Managers to create more streamlined ways to unlock customer value in the broader platform and product capabilities.
$189,000 - $243,000 a yearFull-timeExpandApply NowActive JobUpdated 1 month ago - UpvoteDownvoteShare Job
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This position will support the Air Force Life Cycle Management Center, Medium Altitude Unmanned Aircraft System (UAS) Division (AFLCMC/WII) at Wright Patterson AFB, OH. Support the development and/or integration of Electro-Optic/Infrared, Signals Intelligence, Electronic Warfare, or other payloads, to include either embedded or podded systems and associated processing and exploitation resources into the MQ-9 weapons system.
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5+ years relevant work experience in technical support or a similar technical environment. Provide technical assistance and support to incoming queries and issues related to computer systems, network connection, software, and hardware.
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Provide thought leadership, product expertise, and support for initiatives related to product development, Legal & Compliance operational and process improvements, vendor management, product documentation, and/or system releases.
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In addition, the thermal engineer provides regular Q&A and on-site support to ZT Systems’ manufacturing engineering group as well as technical support for customers. The thermal engineer troubleshoots thermal and/or airflow issues in new and existing product lines using empirical data and commercial CFD software.
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Coordinate account opening process: gather KYC documentation; submit account application; draft account opening form for Account Servicing Group Draft client agreements for new account documentation Maintain client contact list Analyze customer activity variance related to GTB customer independent review and reach out to customer for justification Act as back up to RM while SHE/HE is travelling for business and/or out of the office on vacation to ensure proper follow up on incoming inquiries.
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Engages real-time medical support through Medical on Call to reactively answer unsolicited questions and complex technical inquiries. Family care services such as adoption and surrogacy reimbursement, fertility/infertility benefits, support for traveling mothers, and child, elder and pet care resources.
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Partner with Customer Operations, Finance, Growth, Product, Data Science and Actuarial teams to drive drive annual retention target, including renewal contract execution, escalation strategy, and negotiation enablement.
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Your Impact:As the Product Director of HPD Tech, you will report to the Product Executive Director and will serve as the voice of the business and work on a highly collaborative, cross-functional agile team required to support the vision.
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The Field HEOR Sr. Director or Director (FHD) position will lead clinical, health economics and outcomes research communications with population health decision-makers to ensure effective delivery of value stories and support for BeiGene products.
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You Will:Drive the strategy and position of your product areaPlan, scope, and create work that contributes to a larger, long-term planCommunicate your ideas and work to your direct team and other teamsWork with other designers and XFN stakeholders to integrate your product area with the larger Tidal’s ecosystem.
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In this role, the Senior Advertising Data Scientist will support the entire product development lifecycle for our programmatic sales side advertising systems (that is, the ad inventory we sell), from feature ideation and opportunity sizing to measurement and experiment design and from causal analysis and post-launch learning to the next development cycle.
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The team is aligned with core businesses across the firm, provides global technology solutions that back Tradeweb's business operations and enables various business and technology teams to deliver top tier customer engagement and support through an ITSM/CSM platform.
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customer support product jobs Title: technical customer support in New York
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