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Every interaction i Customer Service, Customer Service Representative, Technical Support, Monitoring, Customer Experience, Representative, Retail. As a member of our team, youll redefine customer service, creating meaningful connections with each customer.
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Escalation management, production support shift/rotation experience (prefer in service now or sales force env) - someone with ITIL type cert (if possible) Ten years of experience in a production support environment with demonstrated technical experience that provides the necessary knowledge, skills, and abilities.
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Qualifications: Impeccable customer service skills Knowledge of best practices in customer service and retention Maintain credible knowledge in the Family Law domain. Provide high-level technical and product support to clients and team members.
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The French Bilingual Customer Care Representative's primary role is to manage inbound calls by providing order placement, service dispatch, technical product assistance and order issue resolution support to Customers as well as cross functional groups within STERIS. Individual is responsible for managing calls from multiple queues ensuring department objectives are met and supporting the product line for US and Canada.
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Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry. Reporting directly to the Customer Service Director, the Player Engagement Manager will work closely with other Player Engagement Managers and PE Region Heads.
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S. / Competitive Pay - As a Customer Service Specialist you'll: Manage support tickets and communicate with customers; Ensure a High level of satisfaction from customers and your peers; Investigate and resolve technical issues; Identify, facilitate, and implement minor process improvement initiatives.
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Provide telephone and email-based pre-sales and post-sales technical support (Level 1) for our software products and SaaS apps. Degree or Diploma in Computer Networking, Information Technology, Computer Science or a related technical field.
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Outstanding communication and interpersonal skillsStrong organizational, troubleshooting, and critical thinking skillsThe belief that “Satisfying the Customer” is essential to the success of a product, service, and organizationAbility to determine and workout the priority level on assigned casesAbility to translate technical topics to understandable business language and vice versa.
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The Level III Technician works jointly with the sales team to provide pre-sales and post-sales support, including tasks such as discovery meetings, site surveys, proposals, and presentations on technical assessments, implementations, and ongoing technical account management.
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We are seeking a highly motivated and customer-focused individual to join our team as a Technical Support Coordinator for our Software-as-a-Service (SaaS) platform. Customer-centric mindset with a dedication to delivering outstanding service and support.
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Our commitment to exceptional customer service extends to our technical support and maintenance offerings, which provide reliable, ongoing assistance to ensure the performance and longevity of your BMS solutions.
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Basic understanding of collaboration products, Microsoft Teams, Cisco Call Manager, Genesys and WebRTC. Effective customer service skills, including active listening, conflict resolution, decision making, and negotiation.
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Maintain a strong customer service management approach with clients. Responsible for providing advice and support to the project team for regulatory operations aspects of the projects.
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You'll support customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required.
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This Technical Customer Support position is a frontline Call Centre/Chat role that will assist in facilitating solutions of all services and troubleshooting technology, computer hardware, peripheral and software related issues to both external customers as well as store associates.
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customer service technical support jobs in Portsmouth, NH
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