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Associates communicate with customers primarily through phone and email and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.
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CRM Software such as HubSpot, Salesforce. CRM Software such as HubSpot, Salesforce. ERP systems such as NetSuite, SAP. Create and follow up on Cases, RMA’s and Loaners. Assist with Trade Show planning.
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We bring the best of scientific thought, management, and engineering expertise together in an environment of independence and objectivity to deliver enduring impact on federal missions. Employment decisions are made without regard to race (as well as because of or on the basis of traits historically associated with race, including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, pregnancy, childbirth, lactation and related medical conditions, genetic factors, military/veteran status, or other characteristics protected by law.
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Basic computer skills and familiarity with customer service software. Basic computer skills and familiarity with customer service software. You will play a key role in enhancing the customer experience, ensuring customer satisfaction, and supporting overall store operations.
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