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Establish baseline of Network Security and Internet Services and Operations Service Management (Server Support) incident ticket priorities (P1-P5) for each LOB. The ideal candidate will be highly motivated, and have previous experience in IT project management, especially with integrating acquired entities into the processes and standards of the acquiring company.
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To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.
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Experience executing production level incident management and outage escalations. IBM Cloud, AWS, Server Management, Network Operational knowledge are a plus. Understanding of basic deployment and the Change Management process.
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End to end management of the SAP Service management function (Service Management, Incident Management, Change Management, Problem Management) 10+ Years of SAP Service Delivery Manager experience, responsible for owning both the management and delivery of SAP services to customers in adherence with contractually agreed SLA’s.
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Experience having worked in an onshore-offshore model, team building and developing the SAP support team, Effectively combines the roles of a portfolio manager (identifying and prioritizing Premium Engagement Services with customers), and service delivery manager (ensuring Premium Engagement Services are delivered as contracted.
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Ensure day-to-day 2nd level support of incident management - queue management, timely resolution of incidents. Document Management systems, Veeva Vault RIM and Quality or Lorenz DocuBridge knowledge is a plus.
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Experience working in an onshore-offshore model, team building and developing the SAP support team. Experience within ITIL environments and well versed with AMS projects. 8-12 years of SAP S/4 FICO experience.
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The Global Security Operations Center (GSOC) Analyst supports the Global Security Management and other business function leaders for a high-profile customer. This role executes the various core functions of the GSOC to include, but not limited to incident recognition/escalation, intelligence analysis, emergency response, product security, and physical security.
$23.92 an hourFull-timeExpandApply NowActive JobUpdated 6 days ago - UpvoteDownvoteShare Job
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4 years of experience in information security in areas like VPN, DLP, MDM, Shadow IT management, endpoint protection, VDI, SCIM and Identity Mgmt (e.g. Okta). Provide help desk escalation support for IT Security tickets Triage and respond to security tickets (vulnerability remediation, incident response, legal requests) in an escalated support model with the IT Help Desk. Create IT Security Dashboarding, monitoring and alerting, with analytics reporting integrated into the quarterly IT Ops Review.
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Experience with Cloud Security and (SIEM) Security Incident and Event Management Monitoring integration. tekHouse's IT consulting practice helps CIOs and IT leaders design and implement advanced solutions in IT governance, security, data management, applications, and compliance.
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Find even more open roles in Ethical Hacking, Pen Testing, Security Engineering, Threat Research, Vulnerability Management, Cryptography, Digital Forensics and Cyber Security in general - ordered by popularity of job title or skills, toolset and products used - below.
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Understand and adhere to Incident Management, Request Management, and Knowledge Management policies. Provide operational support for user identity management, username provisioning, system access, and password management.
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The Cyber Security Engineer - Threat Management is responsible for second level security event/incident response along with the collection, analysis, and dissemination of cyber threat intelligence.
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Title: SAP FICO Lead. Experience within ITIL environments and well versed with ASM projects. Excellent written and spoken communication skills, strong business acumen and presentation skills, ability to think freely and innovatively, strong cultural awareness, respect, diplomacy, and professionalism.
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Developing and implementing SIEM, SOAR, and service management integrations including threat intelligence feeds, authentication systems, and response systems (firewalls, proxies, etc). This role is designed to provide senior level leadership for the design, engineering, and implementation of security event data collection for our managed security service customers related to incident response, threat monitoring, threat intelligence, and operations.
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incident management jobs in Raleigh, NC
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