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Understanding of IT service management (ITSM) techniques, policies, along with establishing SLA's, KPIs and other key operational metrics. Extensive knowledge of well-known industry standard security enforcement tools such as web and mail filters, IDS and IPS, VRFs, ACLs, NAC, ISE, zero trust, firewalls.
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In this role, you will be responsible for leading and driving technical conversations to determine root cause, understand future prevention activities, and partnering with teams across the Fidelity enterprise in accordance with Fidelity’s IT Service Management (ITSM) process guidelines to continually improve resiliency and stability.
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An ITSM Change Manager provides technical expertise and works with support staff, development groups and customers in the identification, review and timely execution of changes in production and contributes to the accuracy of changes and releases they review/approve.
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Provide strong partnership with different groups within IT including Service Desk, Security, and other teams across Client’s to ensure business needs are met. Experience with running operations or application development within Semiconductor Manufacturing.
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Experience working in ITSM environment and using related tools (ServiceNow or similar). Develop deployment and implementation methodology and standards consistent with vendor best practices Install, integrate, configure, and deploy IAM solutions and systems to facilitate User Life-Cycle Management, Identity and Access Governance, Automated Provisioning, Single Sign-On, Federation, Privileged Account Management.
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Experience with light admin/support for Linux (Redhat) and Windows OSs. Experience with light admin/support of Tomcat. Understanding of and ability to write basic Linux shell and windows PowerShell scripts.
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Requires in depth knowledge and expertise in complex on-premises, hybrid and cloud networking and security infrastructure, specifically Dell, Vmware, NetApp, Containers, Cisco networking technologies such as data centre (ACI), Wireless LAN Controllers, Cisco I.S.E & DNA Policy Centre, Cisco SD-Access security solution components as well as Palo Alto technologies such as NGFW, Panorama and Global Protect, and so on.
ExpandApply NowActive JobUpdated 8 days ago - UpvoteDownvoteShare Job
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Experience with ITSM Platforms like JIRA, Confluence, ServiceNow, etc. Experience with ITSM Platforms like JIRA, Confluence, ServiceNow, etc. As an Application Support Analyst at Aspida, you will be a key player across our technology ecosystem, tackling complex problems and ensuring the seamless functionality of our digital platform.
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Make sure Field Service team have dedicated on-site Provider Personnel who speak English and the applicable local language at Client Sites to provide EUC Services to the designated VIP End Users during local business hours as further defined in the Client ITSM Tool. Equipment support including, Desktop Devices, Mobile Devices, display screens and video systems, docking stations, communication devices, direct dedicated printers, local printers, scanners, wireless networking, projectors, etc.
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Drive critical projects like Digital Transformation, Cloud services and Fab ramp (expansion) while working closely with Architects, DevOps team, tool integration team to ensure timely delivery of the capabilities.
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Preferred Qualifications: Understanding of IT service management (ITSM) techniques, policies, along with establishing SLA's, KPIs and other key operational metrics. Strong Architecture Design skills Strong Cloud device configuration experience Experience with CISCO & Palo Alto networks Ability to work on-call or non-standard business hours as needed.
Part-timeExpandApply NowActive JobUpdated 22 days ago - UpvoteDownvoteShare Job
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Come join our exciting team working on a new implementation of ServiceNow. We are looking for a ServiceNow Technical Architect with significant developer experience to join our team and support the ongoing design, development, and implementation of ServiceNow. Tanium and ServiceNow have recently partnered in pairing best in class automated endpoint management with the premier ITSM platform.
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8+ years' Experience hands on Identity and Access Management implementation using ForgeRock and tools (openAM, openIDM, openDJ, Amster, SSOAdmin). Develop and execute test cases and test plans for IAM solutions Respond to escalations.
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Experience working in Controlled Change Management/Deployment environments (supporting SDLC process) Deliver services in a direct capacity on IAM ForgeRock engagements. Create, validate, and justify security solutions and designs consistent with client objectives and best practices.
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The ideal candidate will have experience with platform upgrades, designing API integrations, the ITIL framework, and rolling out major ServiceNow applications such as ITSM, SPM, SecOps, ITOM, or FSM. More importantly, the ideal candidate would believe in Duke Health values: Excellence, Integrity, Teamwork, Respect, Innovation.
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itsm job in Durham, NC
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