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Sales experience – car sales, retail sales, insurance sales, B2C sales, call center experience. Field technician experience – cable installation, internet Installation, pest control, lawn maintenance, construction, solar technician.
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Inbound call center experience preferred. Call Center, Medical Office/Clinic, front desk, or first point of contact in a customer service environment preferred. Examples include Xfinity/Comcast, AT&T, Spectrum.
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The FRS will execute the collaborative territory strategic plan through partnership with internal and external stakeholders, which may include call center services (HUB), sales, market access, and other collaboration partners.
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Applicant must have extensive experience in Genesys Pure Cloud, understanding of telecom to include SBCs and SIP, experience building call flows for inbound and outbound, email, chat, and SMS, Experience in implementing capabilities including (but not limited to): Omni-channel – Outbound, Queuing, Routing, Flow Building (Architect), Analytics, Speech Analytics, Call Recording, Workforce Management, AI/Client, Chatbots etc.
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Support successful implementation of Telephony Call Center projects and updates in the Genesys Cloud platforms. 5 years’ experience with Telephony Call Center Platform. Experience with IVR, Call Routing, Call Recording, WFM and Operational Reporting.
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No nights, no on-call, and no holidays. Marathon Health is seeking a full-time Medical Assistant (MA) who has knowledge and experience in primary care and preventative services to treat and work with employees at their near-site corporate health and wellness center in Charlotte, North Carolina.
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Individuals in this position are responsible for understanding Spectrum Business products and services (Internet, Voice & Video) for the purpose of selling to new acquisition prospects and upselling existing Spectrum Business customers via outbound calling in a call center environment.
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Call center experience in the areas of customer service and/or phone sales - 3-5. Manage agent compliance of call handling metrics to include productive time, schedule adherence, handle time, after call work, an d other metrics as necessary.
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Experience in implementing capabilities including (but not limited to): Omni-channel – Outbound, Queuing, Routing, Flow Building (Architect), Analytics, Speech Analytics, Call Recording, Workforce Management, AI/ML, Chatbots etc.
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With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets.
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Location: Charlotte Orthopedic Hospital + Center City Outpatient Surgery Center Charlotte, NC. Schedule: On Call M-Thurs 1900-0700 and will work 16 hours in house over 4 days 1500-1900, compensated 40 hours per week.
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Knowledge of contact center skills, including but not limited to, ACD, IVR, NLP/NLU, Automated Dialers, Queuing, Skilling, VoIP, DID, TFN, DNIS, ACD Email, Web Messaging and SMS. An ability to drive the decision-making processes for Contact Center Design, Implementation and Support.
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Create the vision for, and oversee the execution of, contact center platform technology foundation and platform roadmaps across voice, chat, text, synchronous and asynchronous messaging, intelligent voice assistant, process automation, workforce management, quality management, call transcription, call analytics and end-end user engagement.
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Proficiency with the analysis of contact service operations, VoIP call workflows, and a deep knowledge of a branded VoIP system such as Cisco, TalkDesk, Five9, NICE etc. Act as liaison for all IT projects between Customer Care Center leadership and IT.
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If you have experience in positions like Call Center Representative, Dispatch or Camera Monitoring this role is a great fit for you; if not, this is an exciting introduction to a career in the security industry.
$18 - $18.5 an hourExpandApply NowActive JobUpdated Today
call center jobs in Charlotte, NC
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