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Genesys Cloud design and Administrator, Knowledge of Genesys Architect, IVR. Experience with Dialer and Integrations, Text to Speech and ASR. Most have broad Genesys Cloud knowledge. Genesys Cloud design and Administrator, Knowledge of Genesys Architect, IVR. Experience with Dialer and Integrations, Text to Speech and ASR. Most have broad Genesys Cloud knowledge.
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EventBridge, AWS, Architect, Scripts, ASR/TTS/NLP, Cloud app testing/security IVR, Custom Scripts (both IB and OB), Alerting, Automation (WFM, agent movement, testing), Bots, Integrations (CRM, Nexidia, IEX.
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Responsibilities: Genesys Cloud design and Administrator, Knowledge of Genesys Architect, IVR. Experience with Dialer and Integrations, Text to Speech and ASR. Most have broad Genesys Cloud knowledge.
$44.5 - $55.63 an hourFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Process paperwork, transcribe IVR calls, and assist with miscellaneous office tasks. Process paperwork, transcribe IVR calls, and assist with miscellaneous office tasks. Pay: $16 per hour. 1 year of call center experience or 5+ years of customer service representative experience.
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Key requirements: Avaya, Cisco, Genesys, TalkDesk, NICE CX, AWS Connect, IVR. Key requirements: Avaya, Cisco, Genesys, TalkDesk, NICE CX, AWS Connect, IVR. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability.
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Education: No Degree Required. Education: No Degree Required. Knowledge of Pureconnect to Genesys Cloud CX support with broad knowledge of Genesys applications and best practices. Certifications and experience directly with implementation of Genesys migrations to the Cloud.
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Interfacing with multiple areas of the team including IVR, call center KPIs, payment services, billing, collections, and field service management; Keeping up with Power and Utilities Industry trends, specifically around technology involving meter-to-cash processes, customer engagement, call deflection, customer relationship management, renewables, sustainability, ESG, etc.
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You will support the state’s converged IP network, as well as legacy systems, process telephony requests according to current procedures and provide leadership for telephony related projects and projects with a telephony component, including ICM, IP IVR, and CVP related projects.
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Oversee Inbound & Outbound solutions, QM recording, WFM, Omni-Channel, Analytics, Reporting, and IVR Call Flows working in tandem with technical groups. 2 - 4 + years of experience in Contact Center platform (Routing/Reporting Call flows, IVR, Call Recording, WFM.
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Payday every single Friday by direct deposit or pay card. Pay: $16 - $17 per hour ($17 - $19 per hour for Bilingual Spanish candidates) Proficient in data entry, customer service, communication, and time management.
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Build and configure demo scenarios in Genesys or NICE CXone Cloud Admin and Architect including ACD, IVR, outbound dialers, queuing, skilling, quality, ACD, Email, Web Messaging, and SMS and other digital channels.
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