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Serve as patient advocate when a patient has a grievance, following the System policy and procedure. LGSW, LPC, LPCC, LICSW, LMFT, LAMFT, or equivalent in state practicing. American Red Cross Professional Rescue is required within thirty (30) days of date of hire.
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Reviews Patient Rights and Responsibilities, Grievance Procedure & Important Numbers Handout, FKC Non-discrimination policy, DNR Statement (if applicable) and address any immediate needs/concerns.
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Reviews patient rights and responsibilities, grievance information (company and network) and other facilities policies with patient and/or the patients' representative to ensure patients' understanding of the rights and expectations of them.
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If applicable, Hears any grievance procedures filed by a RSVP member. Is an ambassador of the RSVP program who may distribute marketing materials, attend volunteer engagement events and invite community members to make a meaningful impact by serving with areas of their interest(s.
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