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Salary shown is for full-time positions and will be prorated for part-time hires based on number of hours worked. The Universal Banker is responsible for providing exceptional service delivery to our internal and external customers in coordination with the Branch team.
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Educate clients on self-service capabilities and encourage use of digital service channels (e.g. Online, Mobile, ATM, TCR, Teller Assist Unit, if applicable, etc.) Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (ex: ATM, Online, Mobile, etc.
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Act as a subject matter expert for the branch and remain flexible in position based on branch coverage needs. Makes sure all needs are met before concluding the transaction, making the client feel his/her time is being valued without being rushed.
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The salary range provided in this posting is based on a 40 hour work week. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.
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Energetically greet and interact with clients on the bank floor to proactively identify and address client sales and service needs; appropriately convert service requests into sales or referrals.
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Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. Connect clients to the appropriate partners as necessary (e.g. leverage video conference for FA, mortgage specialist, etc.
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Adheres to and comply with Citibank policies, standards, operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets. Experience with face-to-face customer service, digital engagement and basic sales/referrals.
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Required to approach and engage clients in the branch lobby to demonstrate expertise in digital capabilities and to identify the financial needs of the clients. Shows initiative, empathy and proactively prevents and handles problems with clients while assisting other tellers as well.
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Effectively executes all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) The overall objective is to effectively execute all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.
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Required Skills:Experience with face-to-face customer service, digital engagement and basic sales/referralsOpen, client service orientation and desire to help customers is requiredSales experience desiredExcellent verbal and written communication skillsAnalytical and problem solving skillsBasic computer and digital tools skills.
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Recognize transaction needs of clients, direct them to the alternative self-service channels and provide assistance with self-service as needed. Continuously learns new and existing products through sales aids (features, benefits, fees, etc.
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The Concierge is responsible for providing exceptional service delivery to our internal and external customers in coordination with the Branch team. Ability to use the various marketing tools and digital technology available in the branch to present product offers and financial solutions to existing and potential clients (e.g. sales wall, tablet, smart phone, workbench, iPads, etc.
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