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Providing FS IT services (hardware/software/troubleshooting/asset management/incident management/escalation) in support of the PMO. Candidate will act as the single point-of-contact for day-to-day operational activities and provide the necessary technical support to all EITaaS Program Management Office (PMO) assigned personnel.
$64,400 - $135,100 a yearFull-timeExpandApply NowActive JobUpdated 3 days ago - UpvoteDownvoteShare Job
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Ability to obtain computer proficiency, including typing, and knowledge of or ability to learn: Computer Aided Dispatch and Records Management System, Mass Criminal Justice Information System (CJIS) terminal, computerized alarm monitoring systems, computerized access control system, other computer or technical systems that may be added to the Communications Centers.
$19.8 - $27.3 an hourFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Proficiency in incident management and using ticketing systems (e.g., JIRA, ServiceNow). Incident Management: Manage and prioritize incidents, working closely with cross-functional teams to ensure timely resolution and minimize service disruptions.
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Follow standard operating procedures and applications for service, change, and incident management. Perform network asset management, including maintenance of network component inventory and related documentation.
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Familiarity with ITIL or other IT service management frameworks is a plus. Infrastructure Management: Collaborate with our DevOps and infrastructure teams to maintain and optimize the infrastructure supporting our applications, ensuring high availability and scalability.
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Handles incident tickets and change requests in accordance with change control, incident management protocols and service-level agreements (SLAs). Experience with change management and change control board processes and procedures.
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The new hire in this role will lead the EHS program implementation, management, and improvement within the MC division including deployment of EHS programs and standards, EHS regulatory compliance, training, incident investigation, auditing, and performance evaluation; responsible for implementation and leadership of these programs among all Entegris commercial divisions and operating facilities with activities in the MC division.
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Establishes and maintains data interfaces to incident and problem management, change management, technical support, sustainment, and asset management processes/tools. CACI is seeking a TS/SCI Configuration Manager to support our Air Force customer at Hanscom AFB, MA. This position will be a part of our Enterprise Product Support (EPS) team for AF DCGS. You will support the IT Service Management Office.
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Develop and maintain a comprehensive IT support strategy that aligns with Lantheus IT change control in a validated GxP / SOX environment that includes incident management, problem management, and service improvement plans.
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This role will assist with the maintenance of ServiceNow applications including Incident, Asset, Change, Knowledge and Request Catalog (among others) as well as the implementation of new applications, development of solutions for IT and non-IT departments, facilitate the creation of individual and department reports and dashboards, assist in the management and testing of upgrades, and research and train stakeholders on new platform features.
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Experience working with ServiceNow or other workflow management capabilities to automate Incident Response Workflows. Experience with NIST Special Publications relating to RMF, Incident Response, Forensics, and System Engineering.
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The Cyber Information Assurance Specialist will define requirements for business continuity, operations security, cryptography, forensics, regulatory compliance, internal counterespionage (insider threat detection and mitigation), and physical security analysis (including facilities analysis and security management) to best protect company assets.
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ServiceNow Configuration and Customization: Design and implement ITSM solutions on the ServiceNow platform, including Incident Management, Change Management, Problem Management, and Service Catalog.
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Assists program participants with functional skills training to assist them to increase independence in areas related to directing support, healthcare management, emergency management, and Activities of Daily Living.
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Knowledge of incident management and program tracking software such as ServiceNow and Jira a plus. You will have dynamic opportunities to collaborate with key internal stakeholders and take on a lead project management role, helping to drive a timely and efficient workflow from project inception to completion.
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incident management jobs in Lexington, MA
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