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ResponsibilitiesHandle off-hour support as needed for customer and Field Engineer inquiries regarding system repairs and support. Order parts for service and other shipments required by customer and field team, during weekend/holidays for system identified as Red/Yellow including knowledge and completion of international commercial invoicing.
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Accurately handles customer funds and processes transactions using the POS system. Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
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Assist customers with technical questions or issues related to the company's manufacturing software and order entry system. Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
$70,000 a yearFull-timeExpandApply NowActive JobUpdated 2 days ago - UpvoteDownvoteShare Job
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Fully functional and professional team member who is capable of managing the daily order management process both in regard to the 3PL and the ERP system environment. User of ERP system with broad experience with and understanding of AX or other ERP system and the system functionality IT-wise.
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Administer order to cash process in Bruker's SAP system, SD module and CRM systems (SAP-CRM and SFDC). As Bruker operates an integrated ERP and CRM system within a Matrixed organizational structure, you will be required to develop close and effective working relationships with colleagues from other departments from the Division, and colleagues from our Corporate and overseas functions.
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As a result of exceptional growth in all our core Businesses in the USA, Bruker Daltonics is looking to fill an Order Administration / Customer Support Associate position at our Corporate Headquarters in Billerica, MA. As the key interface to our customers, to our Factory and to our 3PL (3rd Party Logistics) Distribution Center, you play a key and highly visible role in delivering satisfaction to our customers and top line Revenue growth to the Business.
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You’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. Our mission is to be Earth’s most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team.
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Processes invoices for orders in Lantheus ERP system reviewing pricing, account, and study details for accuracy. Enter new accounts and/or clinical studies into account-management system ensuring all data is accurate and accounted for in all screens.
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Work cases as assigned through case management system to ensure all customer issues can be resolved. Market Delivery Associate will be assigned daily tasks such as working alerts and queues, process customer order changes and utilize multiple order management systems.
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Complete and accurate processing of domestic and/or international sales orders that come through phone, fax, email or direct electronic interface into our system. Works on special projects as assigned by Customer Service Manager.
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Strong computer skills; Microsoft Office, manufacturing software and/or order entry system a plus. Associates Degree highly desirable or 2-3 years customer service experience in HVAC or Technical industry.
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There is no cold calling, our leads system gives you access to plenty of leads. Our business model and support system allow you to achieve the financial success and job satisfaction that you deserve.
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Scale up system to meet the growing needs of the customer. All this is accomplished while integrating with the operator's Warehouse Management System, utilizing and optimizing existing facility infrastructure.
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Process sales transactions accurately and efficiently using the store’s point-of-sale system. - Answer customer inquiries via phone and in person, addressing concerns and resolving issues promptly and effectively.
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