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Assist the customer service manager in recognizing outstanding associate performance. The Assistant Customer Service Manager provides support to the front end by assisting the Customer Service Manager in overseeing the daily front end operations of the store and ensuring customer satisfaction by providing skill development and on-the-job training for all front end associates.
$19.25 - $30.78 an hourFull-timeExpandApply NowActive JobUpdated Yesterday - UpvoteDownvoteShare Job
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In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this means you are responsible for the checkout experience and grocery delivery & pickup at your assigned store.
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You are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E-Commerce); and, cash management, customer demand management, labor utilization, and execution of store processes (for Customer Service.
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Establishes clear expectations for balancing in-store customer service and completing online orders. Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
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Job Responsibilities:Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service. Monitors the schedule to maintain in-store customer needs, online order capacity, and cognizant of labor budget.
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Demonstrated understanding of how labor utilization and task management drive performance metrics and customer experience. You must strive to support WFM core values, Leadership Principles, and goals, promote national, geographic-specific, store programs and initiatives, and ensure adherence to all applicable health and safety regulations.
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Job SkillsStrong ability to perform task management, balancing dynamic customer flows. Excellent interpersonal, motivational, team building and customer relationship skills. As the Associate Team Leader, you support the Team Leader in leading and developing Team Members.
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Job Responsibilities:Models and delivers outstanding customer service. All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations including Food Safety and regulatory duties required in the department.
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Orientation, customer service network, safety, customer service clerk technical skills, floor monitor technical skills, and Department manager training. Ensure that all items listed on the Customer Service Store Visit Audit and Loss Prevention Front End Audit are performed.
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CERTIFICATES, LICENSES, TRAINING Complete Company's training including but not limited to: new hireorientation, customer service network, safety, customer service clerk technical skills, floor monitor technical skills, and Department manager training.
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Perform duties of customer service clerks, accounting office associates, cashiers, and baggers as appropriate. Supervise up to associates in the Customer Service Department [cashiers, baggers, customer service clerks] and accounting office.
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PERSONAL SKILLS. Commitment to unparalleled customer service. The associate is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and extreme cold. Is responsible for assisting the Department Manager with the overall direction, coordination, and evaluation of these departments.
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Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service. Strong ability to perform task management, balancing dynamic customer flows.
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You will focus on driving safety, quality of outbound online orders, excellent pickup experience, team productivity, and program execution. Maintains Team Member safety and security standards.
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Ensures an effective and efficient response to customer questions, requests, and/or concerns. Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
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safety manager customer service associate jobs Title: customer service assistant in Aurora, Illinois
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