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Associate should have knowledge on Incident management/Problem management/Change management. Associate should have knowledge on the change management/release management process Need to represent in the Client calls to update the status.
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Working knowledge of ITIL methodologies, such as Incident, Request & Asset management. Incident, Problem, and Change Management within the EUC environment. Perform asset management activities to ensure hardware is properly assigned to the end users.
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Experience with service management tools and platforms (e.g., ServiceNow, Remedy, Jira). - Relevant certifications such as ITIL Foundation, PMP, or HDI Support Center Manager are highly desirable - Demonstrated leadership and personnel/project management skills.
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Lead incident response efforts, coordinating resources and stakeholders to minimize service disruption. - Foster a culture of continuous learning and innovation within the support teams Requirements - Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field - Proven experience in IT service delivery management, with a minimum of 8-10 years in progressively responsible roles.
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Participate in ITIL-based change, incident, and problem management processes for automation platform solutions. Collaborate with IT Operations and Network Operations Center to enable management and monitoring of cloud infrastructure and applications and deliver stable and fault tolerant solutions to achieve application availability targets.
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Proactively works with Regulatory Law department on Adverse Event Incident Management activities to ensure regulatory compliance. This role is responsible for management of recall/withdrawal process flow to ensure proper steps are taken in a timely manner to comply with company policy and regulatory agencies mitigating potential risk to Walgreens Co. This position is responsible for leading the cross functional Recall team in the analysis and reporting on Walgreen and Supplier performance related to communication, disposition, compliance, returning to business and identifying areas for improvement.
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Provide Smart Hands support to perform basic technology management tasks that require on-site presence under instruction from such other support groups. Vendor Management (Wherever applicable.
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Awareness of service management techniques including Problem, Change and Incident management. The Data Center Engineer role will be responsible for inward/outward of materials, manage stock control, performing floor audits and provide management with effective MI. The job holder will be part of the wider team out of hour’s call-out rotor in order to provide vendor escorts into the Data Center space.
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Knowledgeable on areas of Information Security, outside of Incident Response (e.g., Security Architecture, Security Engineering, Application Security, Vulnerability Management, Threat Intelligence, etc.
Full-timeExpandUpdated 12 days ago - UpvoteDownvoteShare Job
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The Information Technology Security Analyst is responsible for incident management, service requests fulfillment, change management, and other administrative activities related to information technology.
Full-timeExpandUpdated 12 days ago - UpvoteDownvoteShare Job
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Asset lifecycle management, asset tracking, and end-of-life services. Minimum 2 years of Experience which includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment, especially focusing on iOS and Macintosh (including but not limited to PC, terminals, printers, and scanners) to ensure optimal workstation performance.
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