{"schemaVersion":"jobsearcher.job.v1","id":"ffe4b7307c4cf4f8000b57d0","url":"https://jobsearcher.com/jobs/ffe4b7307c4cf4f8000b57d0","canonicalUrl":"https://jobsearcher.com/jobs/ffe4b7307c4cf4f8000b57d0","title":"Desktop Support Analyst","description":"Desktop Support Analyst (PC Support)\r\nLocation: Houston, TX (Onsite)\r\nEmployment Type: Full-Time\r\nKey Responsibilities Provide Level 1 and Level 2 support for desktops, laptops, mobile devices, printers, scanners, and other peripherals\r\nInstall, configure, maintain, and troubleshoot Windows 11 operating systems\r\nSupport Microsoft 365 applications, including Outlook, Teams, OneDrive, and Office applications\r\nManage user accounts, permissions, and access through Microsoft Entra ID (Azure AD) and Active Directory\r\nConfigure and support laptops, desktops, docking stations, monitors, and mobile devices\r\nDiagnose and resolve hardware, software, operating system, and connectivity issues\r\nPerform new hire onboarding and employee offboarding activities, including equipment provisioning and recovery\r\nDocument incidents, service requests, and resolutions within the IT ticketing system\r\nMaintain asset inventory and lifecycle management of end-user equipment\r\nProvide onsite and remote support for local users, as well as physical support for the Aruba Networks hardware\r\nSupport Aruba wireless access points and wireless network troubleshooting\r\nWork with senior network engineers on network deployments, upgrades, and optimization projects\r\nGeneral IT Operations Participate in IT projects, hardware refreshes, office moves, and infrastructure upgrades\r\nCoordinate with vendors for hardware repairs, warranty support, and network-related issues\r\nMaintain compliance with IT policies, security standards, and best practices\r\nParticipate in after-hours support and maintenance activities as needed\r\nRequired Qualifications 3+ years of desktop support or IT support experience\r\n2+ years of experience supporting enterprise network environments\r\nExperience administering and troubleshooting Aruba switches and wireless infrastructure\r\nStrong understanding of: Windows 11, Microsoft 365, Active Directory / Microsoft Entra ID, TCP/IP networking including DNS, DHCP, VLANs\r\nExperience with hardware and software troubleshooting\r\nExperience with ticketing systems and IT service management processes\r\nExcellent verbal and written communication skills\r\nStrong customer service and problem-solving abilities\r\nPreferred Qualifications Microsoft certifications related to Endpoint Management or Microsoft 365\r\nExperience with Intune and endpoint management solutions\r\nExperience supporting VoIP systems\r\nFamiliarity with network monitoring and management tools\r\nExperience supporting hybrid cloud environments\r\nPhysical Requirements Ability to lift and move equipment up to 50 pounds\r\nAbility to work onsite in an office and data center environment\r\nAbility to travel locally to support office locations when required\r\nAptimized is an Equal Opportunity Employer and values diversity in the workp ace.#J-18808-Ljbffr","company":"Socket","rawCompany":"socket","city":"Houston","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-08-13T02:11:46.443Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Desktop Support Analyst","description":"Desktop Support Analyst (PC Support)\r\nLocation: Houston, TX (Onsite)\r\nEmployment Type: Full-Time\r\nKey Responsibilities Provide Level 1 and Level 2 support for desktops, laptops, mobile devices, printers, scanners, and other peripherals\r\nInstall, configure, maintain, and troubleshoot Windows 11 operating systems\r\nSupport Microsoft 365 applications, including Outlook, Teams, OneDrive, and Office applications\r\nManage user accounts, permissions, and access through Microsoft Entra ID (Azure AD) and Active Directory\r\nConfigure and support laptops, desktops, docking stations, monitors, and mobile devices\r\nDiagnose and resolve hardware, software, operating system, and connectivity issues\r\nPerform new hire onboarding and employee offboarding activities, including equipment provisioning and recovery\r\nDocument incidents, service requests, and resolutions within the IT ticketing system\r\nMaintain asset inventory and lifecycle management of end-user equipment\r\nProvide onsite and remote support for local users, as well as physical support for the Aruba Networks hardware\r\nSupport Aruba wireless access points and wireless network troubleshooting\r\nWork with senior network engineers on network deployments, upgrades, and optimization projects\r\nGeneral IT Operations Participate in IT projects, hardware refreshes, office moves, and infrastructure upgrades\r\nCoordinate with vendors for hardware repairs, warranty support, and network-related issues\r\nMaintain compliance with IT policies, security standards, and best practices\r\nParticipate in after-hours support and maintenance activities as needed\r\nRequired Qualifications 3+ years of desktop support or IT support experience\r\n2+ years of experience supporting enterprise network environments\r\nExperience administering and troubleshooting Aruba switches and wireless infrastructure\r\nStrong understanding of: Windows 11, Microsoft 365, Active Directory / Microsoft Entra ID, TCP/IP networking including DNS, DHCP, VLANs\r\nExperience with hardware and software troubleshooting\r\nExperience with ticketing systems and IT service management processes\r\nExcellent verbal and written communication skills\r\nStrong customer service and problem-solving abilities\r\nPreferred Qualifications Microsoft certifications related to Endpoint Management or Microsoft 365\r\nExperience with Intune and endpoint management solutions\r\nExperience supporting VoIP systems\r\nFamiliarity with network monitoring and management tools\r\nExperience supporting hybrid cloud environments\r\nPhysical Requirements Ability to lift and move equipment up to 50 pounds\r\nAbility to work onsite in an office and data center environment\r\nAbility to travel locally to support office locations when required\r\nAptimized is an Equal Opportunity Employer and values diversity in the workp ace.#J-18808-Ljbffr","datePosted":"2026-08-13T02:11:46.443Z","dateModified":"2026-08-13T02:11:46.443Z","hiringOrganization":{"@type":"Organization","name":"Socket","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Houston","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ffe4b7307c4cf4f8000b57d0"},"url":"https://jobsearcher.com/jobs/ffe4b7307c4cf4f8000b57d0"}}