Customer Service Specialist (Spanish)

Job Title: Customer Service Representative (Spanish)Locations: Irving, TX / Tempe, AZWork Schedule: Hybrid: 3 Days Onsite (Tuesday to Thursday)First Month Training: 5 Days OnsiteDuration: 6 Months Contract (Possible Extension/Conversion) Job ID: 176975Job SummaryClient is seeking Customer Service professionals to support a pilot program focused on customer outreach, lead triage, referral management, and sales support activities. The role involves handling inbound/outbound calls, confirming customer needs, routing qualified leads, scheduling callbacks, maintaining detailed notes, and supporting customers throughout the onboarding and documentation process.Key ResponsibilitiesHandle inbound and outbound customer callsContact customers to confirm business needsRoute qualified leads to sales consultantsTrack contact attempts and maintain pipeline updatesSchedule customer callbacks and follow-upsMaintain accurate referral notes and documentationSupport underwriting, contract validation, and customer onboardingParticipate in weekly feedback and process improvement sessionsSupport Spanish-speaking customers when requiredRequired Qualifications6+ months of experience in:Customer Service, Financial Services, Contact Center OperationsStrong communication and organizational skillsAbility to work in a fast-paced environmentStrong attention to detail and multitasking abilityPreferred SkillsBilingual Spanish (Preferred)Customer support and call handlingPipeline and referral managementSales support experienceDocumentation and follow-up coordinationPay Range: $23 - $26The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.