{"schemaVersion":"jobsearcher.job.v1","id":"ffd272f77369a7041fdd4518","url":"https://jobsearcher.com/jobs/ffd272f77369a7041fdd4518","canonicalUrl":"https://jobsearcher.com/jobs/ffd272f77369a7041fdd4518","title":"Technical Helpdesk Analyst","description":"About SoftPro SoftPro is the nation's leading provider of real estate closing and title insurance software. A division of Fidelity National Financial (NYSE: FNF), SoftPro's technology solutions are trusted by thousands of law firms and title companies across the country and play an essential role in residential and commercial real estate transactions. Our headquarters is in Raleigh, North Carolina.\r\nComprehensive Benefits : Medical, dental, vision, disability, and more\r\nFinancial Wellness : 401(k) with company match and Employee Stock Purchase Plan\r\nGenerous Paid Time Off: vacation, holidays, and parental leave\r\nFlexibility : Some positions are eligible for 100% remote work, plus hybrid options for those living near our Raleigh HQ\r\nAward-Winning Culture SoftPro has received national recognition for our outstanding customer service and innovative products. We were recently named a 2026 Best Place to Work by the Triangle Business Journal—an honor we've earned 14 times since 2012 ! If these values resonate with you, we'd love to have you on our team!\r\nWhat are we looking for? SoftPro is seeking a well-rounded Technical Helpdesk Analyst to join our talented and passionate Customer Solutions team. This position is located in our Raleigh, NC office with a hybrid (office/home) weekly schedule. Remote candidates will also be considered with an appropriate amount of experience. Work hours are 10am - 7pm ET, Monday - Friday .\r\nWhat will I do as a Technical Helpdesk Analyst at SoftPro? Provide technical remote support for all SoftPro applications and utilities to resolve outstanding issues.\r\nProvide high customer service to each customer you work with.\r\nAccurately document all customer issues, resolution steps, and gather feedback in support tracking software.\r\nAbility to handle several priorities and manage knowledge of multiple products and their features.\r\nProvide technical consultations, installations, and upgrades on our suite of products and products in development.\r\nCommunicate implementation or configuration issues to the Business Services Group and R&D Team.\r\nMaintain knowledge of current and emerging computing technologies.\r\nPerform other duties as assigned\r\nParticipate in regular continuing education to maintain and grow skillset.\r\nWhat skills will I need to be successful as a Technical Helpdesk Analyst at SoftPro? Excellent communication, organization, and interpersonal skills.\r\nStrong problem solving, troubleshooting, analysis and testing skills including:\r\nClient-Server-Database Applications\r\nWindows Server 2016 and later\r\nSQL Server 2016 and later\r\nAdmin Accounts and Permissions\r\nSQL Tools such as SSMS and SentryOne\r\nPerformance troubleshooting\r\nWriting and running SQL queries\r\nUser management and Authentication (Active Directory)\r\nDesktop Operating Systems (Windows 11)\r\nCloud and On-Prem server environments\r\nTerminal server technologies\r\nModern Microsoft Office Suites including Office 365\r\nExperience with remote desktop control solutions (BeyondTrust, WebEx)\r\nWindows logging tools and Event Viewer log analysis\r\nExperience and/or support knowledge of LAN/WAN devices and network troubleshooting\r\nPlugin integration troubleshooting\r\nThe ideal candidate will have a great attitude and feel comfortable working in a dynamic and fast-paced team environment.\r\n2 years of previous Customer Service experience with consistently high ratings.\r\nThe ability to meet and exceed Key Performance Indicators.\r\nA desire and the ability to seek out resolutions without prompting.\r\nWork effectively in a team environment contributing to the overall growth of the entire team.\r\nDemonstrate attention to detail, exhibit concise written and verbal communication skills, have strong organizational skills.\r\nEvening and Weekend availability as needed for rotational on-call calendar.\r\nWhy You'll Love Working Here Be part of a supportive, fun team that values innovation and collaboration.\r\nEnjoy opportunities for professional growth and continuous learning.\r\nMake a real difference by helping customers succeed with tools that power the real estate industry.\r\nJoin Us and Live Our Core Values At SoftPro, our success is built on the principles we live every day:\r\nDeliver AMAZING Customer Service\r\nBe an AWESOME Teammate\r\nAdopt a Sense of Urgency\r\nInnovate to be Efficient\r\nProduce Quality Work\r\nTake Initiative\r\nGo the Extra Mile\r\nEqual Opportunity Employer\r\nFNF, its affiliates and subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information, or any other characteristic protected by applicable law.\r\nJ-18808-Ljbffr","company":"Socket","rawCompany":"socket","city":"Raleigh","state":"NC","isRemote":false,"isActive":false,"createdAt":"2026-08-08T01:29:57.063Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Helpdesk Analyst","description":"About SoftPro SoftPro is the nation's leading provider of real estate closing and title insurance software. A division of Fidelity National Financial (NYSE: FNF), SoftPro's technology solutions are trusted by thousands of law firms and title companies across the country and play an essential role in residential and commercial real estate transactions. Our headquarters is in Raleigh, North Carolina.\r\nComprehensive Benefits : Medical, dental, vision, disability, and more\r\nFinancial Wellness : 401(k) with company match and Employee Stock Purchase Plan\r\nGenerous Paid Time Off: vacation, holidays, and parental leave\r\nFlexibility : Some positions are eligible for 100% remote work, plus hybrid options for those living near our Raleigh HQ\r\nAward-Winning Culture SoftPro has received national recognition for our outstanding customer service and innovative products. We were recently named a 2026 Best Place to Work by the Triangle Business Journal—an honor we've earned 14 times since 2012 ! If these values resonate with you, we'd love to have you on our team!\r\nWhat are we looking for? SoftPro is seeking a well-rounded Technical Helpdesk Analyst to join our talented and passionate Customer Solutions team. This position is located in our Raleigh, NC office with a hybrid (office/home) weekly schedule. Remote candidates will also be considered with an appropriate amount of experience. Work hours are 10am - 7pm ET, Monday - Friday .\r\nWhat will I do as a Technical Helpdesk Analyst at SoftPro? Provide technical remote support for all SoftPro applications and utilities to resolve outstanding issues.\r\nProvide high customer service to each customer you work with.\r\nAccurately document all customer issues, resolution steps, and gather feedback in support tracking software.\r\nAbility to handle several priorities and manage knowledge of multiple products and their features.\r\nProvide technical consultations, installations, and upgrades on our suite of products and products in development.\r\nCommunicate implementation or configuration issues to the Business Services Group and R&D Team.\r\nMaintain knowledge of current and emerging computing technologies.\r\nPerform other duties as assigned\r\nParticipate in regular continuing education to maintain and grow skillset.\r\nWhat skills will I need to be successful as a Technical Helpdesk Analyst at SoftPro? Excellent communication, organization, and interpersonal skills.\r\nStrong problem solving, troubleshooting, analysis and testing skills including:\r\nClient-Server-Database Applications\r\nWindows Server 2016 and later\r\nSQL Server 2016 and later\r\nAdmin Accounts and Permissions\r\nSQL Tools such as SSMS and SentryOne\r\nPerformance troubleshooting\r\nWriting and running SQL queries\r\nUser management and Authentication (Active Directory)\r\nDesktop Operating Systems (Windows 11)\r\nCloud and On-Prem server environments\r\nTerminal server technologies\r\nModern Microsoft Office Suites including Office 365\r\nExperience with remote desktop control solutions (BeyondTrust, WebEx)\r\nWindows logging tools and Event Viewer log analysis\r\nExperience and/or support knowledge of LAN/WAN devices and network troubleshooting\r\nPlugin integration troubleshooting\r\nThe ideal candidate will have a great attitude and feel comfortable working in a dynamic and fast-paced team environment.\r\n2 years of previous Customer Service experience with consistently high ratings.\r\nThe ability to meet and exceed Key Performance Indicators.\r\nA desire and the ability to seek out resolutions without prompting.\r\nWork effectively in a team environment contributing to the overall growth of the entire team.\r\nDemonstrate attention to detail, exhibit concise written and verbal communication skills, have strong organizational skills.\r\nEvening and Weekend availability as needed for rotational on-call calendar.\r\nWhy You'll Love Working Here Be part of a supportive, fun team that values innovation and collaboration.\r\nEnjoy opportunities for professional growth and continuous learning.\r\nMake a real difference by helping customers succeed with tools that power the real estate industry.\r\nJoin Us and Live Our Core Values At SoftPro, our success is built on the principles we live every day:\r\nDeliver AMAZING Customer Service\r\nBe an AWESOME Teammate\r\nAdopt a Sense of Urgency\r\nInnovate to be Efficient\r\nProduce Quality Work\r\nTake Initiative\r\nGo the Extra Mile\r\nEqual Opportunity Employer\r\nFNF, its affiliates and subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information, or any other characteristic protected by applicable law.\r\nJ-18808-Ljbffr","datePosted":"2026-08-08T01:29:57.063Z","dateModified":"2026-08-08T01:29:57.063Z","hiringOrganization":{"@type":"Organization","name":"Socket","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Raleigh","addressRegion":"NC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ffd272f77369a7041fdd4518"},"url":"https://jobsearcher.com/jobs/ffd272f77369a7041fdd4518"}}