{"schemaVersion":"jobsearcher.job.v1","id":"ffcc5df69f143ee5f5b6d5a2","url":"https://jobsearcher.com/jobs/ffcc5df69f143ee5f5b6d5a2","canonicalUrl":"https://jobsearcher.com/jobs/ffcc5df69f143ee5f5b6d5a2","title":"Technical Support Engineer","description":"To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.\r\nJob Category Customer Success\r\nJob Details\r\nAbout Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.\r\nQualified is looking to add a new member to our Technical Support team as we scale our world class support. As a Technical Support Specialist, you will be responsible for handling support requests, being the technical resource aligned to our Qualified Success Architect team, and acting as a connection between support and engineering. You'll be working on the cutting edge of the next generation of sales and marketing technology, wearing lots of hats, and helping us transform our customer experience. If you love helping others, solving puzzles, and working on an agile team this is the place for you.\r\nResponsibilities Actively managing the support queue to answer and resolve product-related issues by working on cases in a timely manner and answering questions via a number of channels including live chat, email, and video calls.\r\nSupporting our Success Architect team through a deep and technical understanding of the product and joining them on calls as an additional technical resource for customers.\r\nWorking cross-functionally with our engineering team to diagnose, debug, and report on operations-related problems for existing customers and leverage technical knowledge to investigate, diagnose, and triage bugs.\r\nWorking collaboratively with our product team to understand, prioritize and implement customer feedback into actionable insights that help shape the product roadmap.\r\nAdding your own suggestions and efficiencies to improve our documentation, processes, and knowledge base.\r\nWorking on our incident response team to provide critical communication to our customers and internal staff during incidents.\r\nAssisting and supporting leadership in improving the speed and efficiency of our customer operations strategy and experience.\r\nQualifications You have the ability to explain complex features and functionality to technical and non-technical users with empathy and technical expertise\r\n5+ years of experience providing support in a B2B SaaS company\r\nBachelors degree\r\nYou are located in either PST or MST\r\nExcellent interpersonal, communication, and writing skills\r\nExtensive knowledge of Salesforce CRM\r\nWorking knowledge of marketing automation systems (ie Marketo, Pardot, Hubspot, Eloqua)\r\nWorking knowledge of Javascript and API errors\r\nKnowledge of web technologies (website architecture, custom forms, UTM parameters, etc)\r\nPassion for making customers successful with software solutions\r\nYou enjoy analyzing issues and digging into complex problems\r\nYou're persistent in getting to the bottom of those complex problems.\r\nYou're interested in growing your career in Technical Support and helping us grow an amazing team.\r\nUnleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.\r\nPlease note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.\r\nPosting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.\r\nWhat does that mean exactly?\r\nIt means that at Salesforce, we believe in equality for all.\r\nAnd we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination.\r\nKnow your rights: workplace discrimination is illegal.\r\nAny employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.\r\nThis policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey.\r\nIt also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.\r\nRecruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.\r\nThe same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\r\nIn the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience.\r\nCertain roles may be eligible for incentive compensation, equity, and benefits.\r\nSalesforce offers a variety of benefits to help you live well including\r\ntime off programs\r\nmedical\r\ndental\r\nvision\r\nmental health support\r\npaid parental leave\r\nlife and disability insurance\r\n401(k)\r\nan employee stock purchasing program.\r\nMore details about company benefits can be found at the following link: https://www.salesforcebenefits.com.\r\nThe typical base salary range for this position is $99,400 - $150,300 annually.\r\nThe range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.#J-18808-Ljbffr","company":"100 Salesforce","rawCompany":"100 salesforce","city":"Seattle","state":"WA","isRemote":false,"isActive":false,"createdAt":"2026-09-05T12:58:09.157Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"41-9031.00","title":"Sales Engineers","slug":"sales-engineers"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Engineer","description":"To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.\r\nJob Category Customer Success\r\nJob Details\r\nAbout Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.\r\nQualified is looking to add a new member to our Technical Support team as we scale our world class support. As a Technical Support Specialist, you will be responsible for handling support requests, being the technical resource aligned to our Qualified Success Architect team, and acting as a connection between support and engineering. You'll be working on the cutting edge of the next generation of sales and marketing technology, wearing lots of hats, and helping us transform our customer experience. If you love helping others, solving puzzles, and working on an agile team this is the place for you.\r\nResponsibilities Actively managing the support queue to answer and resolve product-related issues by working on cases in a timely manner and answering questions via a number of channels including live chat, email, and video calls.\r\nSupporting our Success Architect team through a deep and technical understanding of the product and joining them on calls as an additional technical resource for customers.\r\nWorking cross-functionally with our engineering team to diagnose, debug, and report on operations-related problems for existing customers and leverage technical knowledge to investigate, diagnose, and triage bugs.\r\nWorking collaboratively with our product team to understand, prioritize and implement customer feedback into actionable insights that help shape the product roadmap.\r\nAdding your own suggestions and efficiencies to improve our documentation, processes, and knowledge base.\r\nWorking on our incident response team to provide critical communication to our customers and internal staff during incidents.\r\nAssisting and supporting leadership in improving the speed and efficiency of our customer operations strategy and experience.\r\nQualifications You have the ability to explain complex features and functionality to technical and non-technical users with empathy and technical expertise\r\n5+ years of experience providing support in a B2B SaaS company\r\nBachelors degree\r\nYou are located in either PST or MST\r\nExcellent interpersonal, communication, and writing skills\r\nExtensive knowledge of Salesforce CRM\r\nWorking knowledge of marketing automation systems (ie Marketo, Pardot, Hubspot, Eloqua)\r\nWorking knowledge of Javascript and API errors\r\nKnowledge of web technologies (website architecture, custom forms, UTM parameters, etc)\r\nPassion for making customers successful with software solutions\r\nYou enjoy analyzing issues and digging into complex problems\r\nYou're persistent in getting to the bottom of those complex problems.\r\nYou're interested in growing your career in Technical Support and helping us grow an amazing team.\r\nUnleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.\r\nPlease note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.\r\nPosting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.\r\nWhat does that mean exactly?\r\nIt means that at Salesforce, we believe in equality for all.\r\nAnd we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination.\r\nKnow your rights: workplace discrimination is illegal.\r\nAny employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.\r\nThis policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey.\r\nIt also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.\r\nRecruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.\r\nThe same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\r\nIn the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience.\r\nCertain roles may be eligible for incentive compensation, equity, and benefits.\r\nSalesforce offers a variety of benefits to help you live well including\r\ntime off programs\r\nmedical\r\ndental\r\nvision\r\nmental health support\r\npaid parental leave\r\nlife and disability insurance\r\n401(k)\r\nan employee stock purchasing program.\r\nMore details about company benefits can be found at the following link: https://www.salesforcebenefits.com.\r\nThe typical base salary range for this position is $99,400 - $150,300 annually.\r\nThe range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.#J-18808-Ljbffr","datePosted":"2026-09-05T12:58:09.157Z","dateModified":"2026-09-05T12:58:09.157Z","hiringOrganization":{"@type":"Organization","name":"100 Salesforce","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Seattle","addressRegion":"WA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ffcc5df69f143ee5f5b6d5a2"},"url":"https://jobsearcher.com/jobs/ffcc5df69f143ee5f5b6d5a2"}}