{"schemaVersion":"jobsearcher.job.v1","id":"ff8d7b9d35ea5573f922368d","url":"https://jobsearcher.com/jobs/ff8d7b9d35ea5573f922368d","canonicalUrl":"https://jobsearcher.com/jobs/ff8d7b9d35ea5573f922368d","title":"Customer Support & Operations Associate","description":"Location: Houston, TX\nEmployment Type: Full-Time\nWe are seeking a Customer Support & Operations Associate to support our Houston location. This role is primarily focused on providing excellent customer service over the phone and by email, while also assisting with on-site mail operations and fingerprinting services.\nThis is a customer-facing role where responsiveness, communication, and attention to detail are critical.\nKey Responsibilities (Reordered by Priority):\nProvide customer support via phone and email for PostScan Mail services\nRespond to customer inquiries, service requests, and issues in a timely and professional manner\nManage and follow up on customer tickets to ensure resolution\nReceive, sort, and process incoming mail and packages\nPerform mail scanning, forwarding, and related service requests\nAssist walk-in customers with mail pickup and basic inquiries\nPerform Live Scan fingerprinting services for Certifix applicants (training provided)\nMaintain organization of the workspace and ensure smooth day-to-day operations\nFollow company procedures for mail handling, security, and compliance\nKey Traits You Want to Attract (Important):\nStrong communication skills (this is a support-heavy role)\nComfortable being on the phone and handling customer inquiries throughout the day\nDetail-oriented with the ability to multitask\nReliable and self-directed in a lower-traffic environment\nBenefits:\nHealth, Dental, Vision Insurance\n401k plan with matching up to 3%\n7 paid holidays and accrued PTO (start earning your first day)\nVoluntary insurances such as: life, STD, LTD and pet insurance","company":"Postscan Mail","rawCompany":"postscan mail","city":"Houston","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-07-18T17:07:08.789Z","occupations":[{"code":"43-9051.00","title":"Mail Clerks and Mail Machine Operators, Except Postal Service","slug":"mail-clerks-and-mail-machine-operators-except-postal-service"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"43-5051.00","title":"Postal Service Clerks","slug":"postal-service-clerks"}],"industries":[{"code":"561499","title":"All Other Business Support Services","slug":"all-other-business-support-services"},{"code":"561431","title":"Private Mail Centers","slug":"private-mail-centers"},{"code":"561439","title":"Other Business Service Centers (including Copy Shops)","slug":"other-business-service-centers-including-copy-shops"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Support & Operations Associate","description":"Location: Houston, TX\nEmployment Type: Full-Time\nWe are seeking a Customer Support & Operations Associate to support our Houston location. This role is primarily focused on providing excellent customer service over the phone and by email, while also assisting with on-site mail operations and fingerprinting services.\nThis is a customer-facing role where responsiveness, communication, and attention to detail are critical.\nKey Responsibilities (Reordered by Priority):\nProvide customer support via phone and email for PostScan Mail services\nRespond to customer inquiries, service requests, and issues in a timely and professional manner\nManage and follow up on customer tickets to ensure resolution\nReceive, sort, and process incoming mail and packages\nPerform mail scanning, forwarding, and related service requests\nAssist walk-in customers with mail pickup and basic inquiries\nPerform Live Scan fingerprinting services for Certifix applicants (training provided)\nMaintain organization of the workspace and ensure smooth day-to-day operations\nFollow company procedures for mail handling, security, and compliance\nKey Traits You Want to Attract (Important):\nStrong communication skills (this is a support-heavy role)\nComfortable being on the phone and handling customer inquiries throughout the day\nDetail-oriented with the ability to multitask\nReliable and self-directed in a lower-traffic environment\nBenefits:\nHealth, Dental, Vision Insurance\n401k plan with matching up to 3%\n7 paid holidays and accrued PTO (start earning your first day)\nVoluntary insurances such as: life, STD, LTD and pet insurance","datePosted":"2026-07-18T17:07:08.789Z","dateModified":"2026-07-18T17:07:08.789Z","hiringOrganization":{"@type":"Organization","name":"Postscan Mail","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Houston","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ff8d7b9d35ea5573f922368d"},"url":"https://jobsearcher.com/jobs/ff8d7b9d35ea5573f922368d"}}