{"schemaVersion":"jobsearcher.job.v1","id":"ff80c738920705db2eb26eac","url":"https://jobsearcher.com/jobs/ff80c738920705db2eb26eac","canonicalUrl":"https://jobsearcher.com/jobs/ff80c738920705db2eb26eac","title":"Program Manager","description":"Employment Type: Full-Time\nClearance Requirement: Tier 3 (T3) required for system access and oversight\nPosition Overview\nThe Program Manager is responsible for managing comprehensive operations for a multi-site call center supporting federal requirements. This role provides overall leadership and accountability for service delivery, personnel management, compliance, and performance across both on-site and remote teams. The Program Manager serves as the primary point of contact for government stakeholders and ensures all contractual, regulatory, and operational requirements are met.\nKey Responsibilities\nManage comprehensive operations for a multi-site call center supporting federal programs.\nOversee 30–60 personnel across on-site and remote locations.\nEnsure compliance with service level agreements (SLAs), quality assurance standards, and performance metrics.\nDevelop and execute workforce management strategies, including capacity planning and scheduling optimization.\nImplement and oversee telephony systems, CRM platforms, and knowledge management databases.\nEnsure regulatory compliance with data security, privacy standards, and federal reporting requirements.\nManage budget execution, resource allocation, and subcontractor coordination for operations valued at approximately $5M annually.\nConduct stakeholder engagement with government clients and internal leadership.\nLead performance reviews, continuous process improvement initiatives, and corrective action planning.\nProvide strategic planning, risk management, and issue escalation and resolution.\nEnsure alignment with federal contract management requirements and reporting obligations.\nMaintain operational readiness and accountability for all program deliverables.\nRequired Qualifications\nBachelor’s degree from an accredited institution.\nMinimum of 6 years of program management experience, including managing call center operations.\nDemonstrated experience managing teams of 30–60 personnel across on-site and remote environments.\nProven expertise in federal contract management.\nExperience leading multi-site teams and complex operational environments.\nAbility to obtain and maintain a Tier 3 (T3) clearance.\nPreferred Qualifications\nProject Management Professional (PMP) certification or equivalent.\nDepartment of Defense (DoD) program management experience.\nKey Competencies\nFederal program and contract management\nWorkforce management and operational planning\nBudget and resource management\nStakeholder communication and leadership\nRisk management and escalation resolution\nContinuous process improvement\nCompliance, data security, and regulatory oversight\n\nTHIS POSITION IS CONTINGENT UPON AWARD.","company":"Synovix","rawCompany":"synovix","city":"Stafford","state":"VA","isRemote":false,"isActive":false,"createdAt":"2026-04-14T11:03:57.690Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"11-9151.00","title":"Social and Community Service Managers","slug":"social-and-community-service-managers"}],"industries":[{"code":"921190","title":"Other General Government Support","slug":"other-general-government-support"},{"code":"928110","title":"National Security","slug":"national-security"},{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Program Manager","description":"Employment Type: Full-Time\nClearance Requirement: Tier 3 (T3) required for system access and oversight\nPosition Overview\nThe Program Manager is responsible for managing comprehensive operations for a multi-site call center supporting federal requirements. This role provides overall leadership and accountability for service delivery, personnel management, compliance, and performance across both on-site and remote teams. The Program Manager serves as the primary point of contact for government stakeholders and ensures all contractual, regulatory, and operational requirements are met.\nKey Responsibilities\nManage comprehensive operations for a multi-site call center supporting federal programs.\nOversee 30–60 personnel across on-site and remote locations.\nEnsure compliance with service level agreements (SLAs), quality assurance standards, and performance metrics.\nDevelop and execute workforce management strategies, including capacity planning and scheduling optimization.\nImplement and oversee telephony systems, CRM platforms, and knowledge management databases.\nEnsure regulatory compliance with data security, privacy standards, and federal reporting requirements.\nManage budget execution, resource allocation, and subcontractor coordination for operations valued at approximately $5M annually.\nConduct stakeholder engagement with government clients and internal leadership.\nLead performance reviews, continuous process improvement initiatives, and corrective action planning.\nProvide strategic planning, risk management, and issue escalation and resolution.\nEnsure alignment with federal contract management requirements and reporting obligations.\nMaintain operational readiness and accountability for all program deliverables.\nRequired Qualifications\nBachelor’s degree from an accredited institution.\nMinimum of 6 years of program management experience, including managing call center operations.\nDemonstrated experience managing teams of 30–60 personnel across on-site and remote environments.\nProven expertise in federal contract management.\nExperience leading multi-site teams and complex operational environments.\nAbility to obtain and maintain a Tier 3 (T3) clearance.\nPreferred Qualifications\nProject Management Professional (PMP) certification or equivalent.\nDepartment of Defense (DoD) program management experience.\nKey Competencies\nFederal program and contract management\nWorkforce management and operational planning\nBudget and resource management\nStakeholder communication and leadership\nRisk management and escalation resolution\nContinuous process improvement\nCompliance, data security, and regulatory oversight\n\nTHIS POSITION IS CONTINGENT UPON AWARD.","datePosted":"2026-04-14T11:03:57.690Z","dateModified":"2026-04-14T11:03:57.690Z","hiringOrganization":{"@type":"Organization","name":"Synovix","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Stafford","addressRegion":"VA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ff80c738920705db2eb26eac"},"url":"https://jobsearcher.com/jobs/ff80c738920705db2eb26eac"}}