{"schemaVersion":"jobsearcher.job.v1","id":"ff8032d44faeb5d92baea802","url":"https://jobsearcher.com/jobs/ff8032d44faeb5d92baea802","canonicalUrl":"https://jobsearcher.com/jobs/ff8032d44faeb5d92baea802","title":"Customer Support Representative","description":"We are seeking customer-focused individuals to join our team supporting a membership services campaign. In this role, you will assist customers with membership inquiries, account updates, cancellations, and service requests while providing exceptional customer service. Successful candidates are confident communicators who can navigate multiple systems, multitask efficiently, and remain professional when assisting customers with challenging situations.\nThis is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY\nKey Responsibilities\nAssist customers with membership questions and account management.\nFollow approved client scripts to present retention offers and attempt to save memberships before processing cancellations.\nProcess cancellation requests using one of two CRM systems based on the customer's location.\nNavigate multiple CRM systems to review account history, transactions, and previous actions.\nUpdate customer information and maintain accurate account records.\nComplete and submit claim forms to appropriate locations.\nCreate and manage family membership plans.\nSchedule services for customers at participating locations.\nAdd or remove vehicles from customer accounts.\nSubmit messages to locations regarding missing vehicle information, customer complaints, or service concerns.\nGuide customers through their online account portals.\nSend promotional coupons and submit refund requests to corporate offices when appropriate.\nLocate equipment and location information using internal resources and approved scripts.\nStay current on company services, policies, and frequent updates.\nQualifications\n1 year of prior call center, office, or customer service experience required\nStrong customer service and communication skills.\nComfortable working in multiple computer systems simultaneously.\nAbility to learn and navigate various CRM platforms.\nExcellent attention to detail and organizational skills.\nAbility to adapt quickly to changing processes and policies.\nStrong problem-solving skills and a positive attitude.\nWork Environment\nThis is a fast-paced, high-volume contact center position. The ideal candidate remains calm under pressure, demonstrates empathy, and is committed to providing outstanding service while meeting performance expectations.\nIf you enjoy helping customers, solving problems, and working in a dynamic environment, we'd love to hear from you!\n$14 - $14 an hour\nStarting pay - $14/hr plus shift differential(extra $1/hr nights & wkds)\nWorking hours between - 10:00am-7:00pm (EST) ; Work Days - M-F and rotating weekends\nPaid Training - typically 1 week in length from 9:00am-5:00pm Mon-Fri (EST)\nStatus - Full Time 40 hours, Benefit eligible 1st of month after 60 days\nThe above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job\nWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.","company":"Five Star Solutions","rawCompany":"five star solutions","city":"Akron","state":"OH","isRemote":false,"isActive":false,"createdAt":"2026-08-05T15:44:27.903Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"41-3091.00","title":"Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel","slug":"sales-representatives-of-services-except-advertising-insurance-financial-services-and-travel"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"561421","title":"Telephone Answering Services","slug":"telephone-answering-services"},{"code":"532111","title":"Passenger Car Rental","slug":"passenger-car-rental"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Support Representative","description":"We are seeking customer-focused individuals to join our team supporting a membership services campaign. In this role, you will assist customers with membership inquiries, account updates, cancellations, and service requests while providing exceptional customer service. Successful candidates are confident communicators who can navigate multiple systems, multitask efficiently, and remain professional when assisting customers with challenging situations.\nThis is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY\nKey Responsibilities\nAssist customers with membership questions and account management.\nFollow approved client scripts to present retention offers and attempt to save memberships before processing cancellations.\nProcess cancellation requests using one of two CRM systems based on the customer's location.\nNavigate multiple CRM systems to review account history, transactions, and previous actions.\nUpdate customer information and maintain accurate account records.\nComplete and submit claim forms to appropriate locations.\nCreate and manage family membership plans.\nSchedule services for customers at participating locations.\nAdd or remove vehicles from customer accounts.\nSubmit messages to locations regarding missing vehicle information, customer complaints, or service concerns.\nGuide customers through their online account portals.\nSend promotional coupons and submit refund requests to corporate offices when appropriate.\nLocate equipment and location information using internal resources and approved scripts.\nStay current on company services, policies, and frequent updates.\nQualifications\n1 year of prior call center, office, or customer service experience required\nStrong customer service and communication skills.\nComfortable working in multiple computer systems simultaneously.\nAbility to learn and navigate various CRM platforms.\nExcellent attention to detail and organizational skills.\nAbility to adapt quickly to changing processes and policies.\nStrong problem-solving skills and a positive attitude.\nWork Environment\nThis is a fast-paced, high-volume contact center position. The ideal candidate remains calm under pressure, demonstrates empathy, and is committed to providing outstanding service while meeting performance expectations.\nIf you enjoy helping customers, solving problems, and working in a dynamic environment, we'd love to hear from you!\n$14 - $14 an hour\nStarting pay - $14/hr plus shift differential(extra $1/hr nights & wkds)\nWorking hours between - 10:00am-7:00pm (EST) ; Work Days - M-F and rotating weekends\nPaid Training - typically 1 week in length from 9:00am-5:00pm Mon-Fri (EST)\nStatus - Full Time 40 hours, Benefit eligible 1st of month after 60 days\nThe above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job\nWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.","datePosted":"2026-08-05T15:44:27.903Z","dateModified":"2026-08-05T15:44:27.903Z","hiringOrganization":{"@type":"Organization","name":"Five Star Solutions","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Akron","addressRegion":"OH","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ff8032d44faeb5d92baea802"},"url":"https://jobsearcher.com/jobs/ff8032d44faeb5d92baea802"}}