Housekeeping Supervisor

Job Description:To maximize customer satisfaction by providing neat and clean customer rooms through the supervision, direction, and coordination of the housekeeper/room cleaners$16 to $17 per hourMid Shifts 11am to 7pmEssential Functions:Supervises room cleaners in the prompt and efficient housekeeping of customer roomsEnsures that all rooms have been cleaned by checking room cleaners worksheets at the end of the day: notifies front desk accordinglySupervises the completion of short notice requests for room changesNotifies management of any rooms requiring the replacement or repair of furniture, fixtures, etcInspects all check out/stay over rooms after they are made up to ensure they are cleaned to Moonrise standardsKeeps record of room checkouts/stay overs, submits records to housekeeping every dayMonitors quality of rooms by conducting and documenting inspections of cleaned roomsPrepares maintenance work orders in regard to replacement or repair of furniture, fixtures, etcEnsures completion by following through on ordersChecks the status of rooms on an ongoing basis and notifies room cleaners of any changesChecks VIP roomsChecks early morning make-up roomsCoordinates cleaning of guestrooms for proper prioritization of customer requests: VIP rooms, check-out rooms, expected check-out rooms, etcChecks floor linen closets daily for cleanliness, adequate supplies and linenAssures carts are properly stored and vacuum cleaners are emptied at the end of each dayAssists in quarterly inventory of all linenEnsures safety by assuring that all linen chutes are kept locked at all timesCoordinates housekeeping work with related departments such as front desk, engineering, banquet services and room servicesEnsures adherence to Moonrise Standard Operating ProceduresOtherRegular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employmentDue to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meeting is requiredSupportive FunctionsAdditional duties as necessary and assignedTake every opportunity to amaze the guestsEnsures all guests are being treated in an efficient and courteous manner and that all Moonrise standards are being appliedResponsible for assisting with the training and direction of new department associatesEnsure all Housekeeping quality standards are complied with and that policies and procedures are consistently appliedCoordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfactionAssist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectationsResponsible for alerting maintenance to quality issuesTeamwork SkillsBe an enthusiastic, helpful and positive member of the teamBe professional, responsible and mature in conduct and behaviorBe understanding of, encouraging to and friendly with all co-workersBe self-motivated and use time wiselyMaintain open line of communications with each departmentCommunicate pertinent informationRespond positively to new ideasOpenly accept critical/developmental feedbackReport to work on timeGive adequate notice if going to miss workBe available to work a flexible schedule to include weekends and holidaysMaintain effective communication through the use of meetings, log books and bulletinsBe available to help other departments in emergency situationsPerform other assignments as directed by the Director of HousekeepingAdhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbookSafety and SecurityMaintenance of Lost and FoundProperly handle and account for keysIs knowledgeable of and ensures that blood borne pathogen procedures are being followedBe knowledgeable of policies regarding emergency procedures and security concernsEnsure protection of guests, room numbers and policies regarding guest room access proceduresMay assist in training of housekeeping personnel on policy and procedures regarding guest rooms, access, accountability for keys and key procedures, lost and found proceduresPhysical DemandsMost work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systemsWalking and standing are required for close to 100% of the working day. Length of time of these tasks may vary from day to day and task to taskPosition requires walking and giving direction most of the working day. Length of time of these tasks may vary from day to day and task to taskMust be able to exert well-paced ability to reach other departments of the hotel on a timely basisMust be able to lift up to 15 lbs on a regular and continuing basisMust be able to push and pull carts and equipment weighing up to 250 lbs. on occasionMust be able to exert well-paced ability in limited spaceMust be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasksQualifications:High school or equivalent education requiredMinimum of one year in housekeeping experienceThis job description is not an exclusive or exhaustive list of all job functions that an associated in this position may be asked to perform from time to time.Benefits:Free ParkingAfter 90 days of employmentMedical, Dental, Vision, Life InsuranceLong & Short Term Disability401K (with match program)Sick TimeAfter 1 year of employmentVacation Time (80 Hours)Powered by JazzHRdL8BpHfAio