Event Service Manager

Company DescriptionWELCOME TO SWISSÔTEL CHICAGOSwissôtel Chicago is a luxury 4 star/4 diamond hotel with 661 rooms and suites located in the heart of downtown Chicago. Inspired by our brand pillar, Vitality, our Swissôtel Chicago family is united by a common vision to re-engage, re-inspire and re-vitalize our commitment to delivering quality service, building quality relationships and living quality lives.At Swissôtel Chicago, we put the emphasis on our people. We are extremely proud of our Vitality initiatives and offer a variety of wellness programs for our Colleagues, who – in turn – aspire to bring quality of life into our guests’ lives. Our goal is to provide a motivating and rewarding environment that attracts talented individuals who wish to develop their careers within a culture that values creativity and innovation in order to execute winning results aligned with our Vitality vision.Be Bold, Be Inspired, Be You.Job DescriptionWHAT YOU WILL BE DOING: You are a creative and passionate about delivering incredible experiences for your guests. You enjoy the thrill of exceeding goals and bringing spectacular events to life - and it just so happens you’ll be doing just that in an award-winning hotel.Reporting to the Director, Event Sales & Services, the Event Service Manager is responsible for the servicing of group business with ranging sizes and markets.Lead by example and be invested in our Heartist and Vitality cultureEnsure all department standards are being metAssist in problem solving with the Sales Department, including Group Sales Managers, Revenue, and coordinators and assist with client resolution when neededProvide detailed resumes and Banquet Event Orders for each event to ensure all important information is communicated to the all departments, including 3rd-party outlets Conduct site tours for existing clientsAttend weekly pick up meeting and manage room blocks for all assigned groupsAttend BEO & Resume meetings to ensure all event details are properly communicated to support departments in a timely and efficient mannerWalk event space to ensure proper set up and all requirements per the Banquet Event OrdersMeet with event contacts for pre-planning, on-site, and post-meeting critiquesRepresent the hotel in a positive manner, on property and in the communityMaintain working knowledge of all departments in the hotel Meet Food and Beverage revenue goals through maintaining business on the books and upsellingKnowledge of trends in order to make recommendations for pricing/menus/serviceAvailable to work weekends and holidays as neededWork with other members of the Sales and Revenue Department as neededMentor coordinatorsHigh level of creativity, enthusiasm and flexibilityAny other tasks that may be assignedQualificationsYOUR EXPERIENCE AND SKILLS INCLUDE:1-2 years of combined Hotel event experiencePrevious experience in a luxury or 4 diamond/4 star establishment preferredGuest focused with a passion for service excellenceWorks well under pressure in a fast paced and constantly changing environmentAbility to multi-taskStrong selling skills to include negotiation and the closing processHigh level of creativity, enthusiasm and flexibilityKnowledge of Opera or Property Manager, Microsoft Office and Windows XP preferredExcellent written and verbal interpersonal and communication skills Available to work weekends and holidays as neededAbility to work independently and prioritize responsibilitiesCurrent or previous experience in the Chicago market preferredAdditional InformationWhat Is In It For YouEmployee Benefit Card offering discounted rates at Accor worldwideLearning & Development programs through our AcademiesOpportunity to develop your talent and grow within our property and across the world!Ability to make a difference through our Corporate Social Responsibilities, such as Sustainability, Diversity, Inclusion & BelongingExtended Benefit Package