{"schemaVersion":"jobsearcher.job.v1","id":"ff49cf7455091c4eca99b540","url":"https://jobsearcher.com/jobs/ff49cf7455091c4eca99b540","canonicalUrl":"https://jobsearcher.com/jobs/ff49cf7455091c4eca99b540","title":"Technical Analyst 1-Support","description":"Job Description\r\nTechnical Solution Analyst I - Oracle Health (Federal Support)\r\nLocations: Kansas City, MO | Nashville, TN | Orlando, FL (Onsite - 3 days/week)\r\nU.S. citizenship required due to client contracts. Position must be performed on U.S. soil. Ability to obtain the appropriate government security clearance is required.\r\nOverview\r\nAs a Technical Solution Analyst I on the Federal Aligned Support Team, you will provide functional and technical support for the Oracle Health Electronic Medical Record (EMR) suite. In this role, you will serve as a primary point of contact for customers, delivering post-sales support, troubleshooting issues, and ensuring a high level of client satisfaction.\r\nYou will act as both a problem solver and customer advocate, supporting healthcare clients while collaborating across internal teams to resolve complex issues.\r\nKey Responsibilities\r\n\r\n\r\nInvestigate and resolve client issues by analyzing front-end applications, gathering details, shadowing users, and testing workflows\r\n\r\n\r\nPerform back-end troubleshooting, including capturing logs, querying database tables, updating fields, and cycling servers\r\n\r\n\r\nRespond to customer inquiries (technical and non-technical) via phone, email, and messaging platforms\r\n\r\n\r\nCollaborate cross-functionally to escalate and resolve complex or critical issues\r\n\r\n\r\nDocument all troubleshooting steps, resolutions, and knowledge articles throughout the issue lifecycle\r\n\r\n\r\nPrioritize workload effectively to meet service level expectations and client needs\r\n\r\n\r\nProvide guidance and support to internal stakeholders on escalated customer situations\r\n\r\n\r\nContribute to a collaborative team environment by sharing knowledge and supporting peers\r\n\r\n\r\nParticipate in after-hours, weekend, and holiday on-call rotations for critical issue support\r\n\r\n\r\nQualifications\r\n\r\n\r\n2+ years of experience in customer support, technical support, IT services, or healthcare industry\r\n\r\n\r\nBachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)\r\n\r\n\r\nExperience with troubleshooting, help desk environments, or ticketing systems\r\n\r\n\r\nAbility to work onsite 3 days per week in one of the designated hub locations\r\n\r\n\r\nU.S. citizenship required due to federal client contracts\r\n\r\n\r\nAbility to obtain required government security clearance\r\n\r\n\r\nPreferred Skills\r\n\r\n\r\nBasic IT and networking knowledge\r\n\r\n\r\nExperience with SQL or querying databases\r\n\r\n\r\nFamiliarity with CCL, HL7, or healthcare systems\r\n\r\n\r\nExposure to backend troubleshooting or system maintenance\r\n\r\n\r\nTechnical certifications (preferred)\r\n\r\n\r\nDisclaimer\r\nCertain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.\r\nRange and benefit information provided in this posting are specific to the stated locations only\r\nUS: Hiring Range in USD from $21.97 to $42.88 per hour; from: $45,700 to $89,200 per annum. May be eligible for equity.\r\nOracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.\r\nCandidates are typically placed into the range based on the preceding factors as well as internal peer equity.\r\nOracle US offers a comprehensive benefits package which includes the following\r\n\r\n\r\nMedical, dental, and vision insurance, including expert medical opinion\r\n\r\n\r\nShort term disability and long term disability\r\n\r\n\r\nLife insurance and AD&D\r\n\r\n\r\nSupplemental life insurance (Employee/Spouse/Child)\r\n\r\n\r\nHealth care and dependent care Flexible Spending Accounts\r\n\r\n\r\nPre-tax commuter and parking benefits\r\n\r\n\r\n401(k) Savings and Investment Plan with company match\r\n\r\n\r\nPaid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.\r\n\r\n\r\n11 paid holidays\r\n\r\n\r\nPaid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.\r\n\r\n\r\nPaid parental leave\r\n\r\n\r\nAdoption assistance\r\n\r\n\r\nEmployee Stock Purchase Plan\r\n\r\n\r\nFinancial planning and group legal\r\n\r\n\r\nVoluntary benefits including auto, homeowner and pet insurance\r\n\r\n\r\nThe role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.\r\nCareer Level - IC1\r\nAbout Us\r\nOnly Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.\r\nTrue innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.\r\nWe're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.\r\nOracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.","company":"Oracle","rawCompany":"oracle","city":"Washington","state":"DC","isRemote":false,"isActive":false,"createdAt":"2026-05-08T08:37:25.262Z","occupations":[{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1299.00","title":"Computer Occupations, All Other","slug":"computer-occupations-all-other"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Analyst 1-Support","description":"Job Description\r\nTechnical Solution Analyst I - Oracle Health (Federal Support)\r\nLocations: Kansas City, MO | Nashville, TN | Orlando, FL (Onsite - 3 days/week)\r\nU.S. citizenship required due to client contracts. Position must be performed on U.S. soil. Ability to obtain the appropriate government security clearance is required.\r\nOverview\r\nAs a Technical Solution Analyst I on the Federal Aligned Support Team, you will provide functional and technical support for the Oracle Health Electronic Medical Record (EMR) suite. In this role, you will serve as a primary point of contact for customers, delivering post-sales support, troubleshooting issues, and ensuring a high level of client satisfaction.\r\nYou will act as both a problem solver and customer advocate, supporting healthcare clients while collaborating across internal teams to resolve complex issues.\r\nKey Responsibilities\r\n\r\n\r\nInvestigate and resolve client issues by analyzing front-end applications, gathering details, shadowing users, and testing workflows\r\n\r\n\r\nPerform back-end troubleshooting, including capturing logs, querying database tables, updating fields, and cycling servers\r\n\r\n\r\nRespond to customer inquiries (technical and non-technical) via phone, email, and messaging platforms\r\n\r\n\r\nCollaborate cross-functionally to escalate and resolve complex or critical issues\r\n\r\n\r\nDocument all troubleshooting steps, resolutions, and knowledge articles throughout the issue lifecycle\r\n\r\n\r\nPrioritize workload effectively to meet service level expectations and client needs\r\n\r\n\r\nProvide guidance and support to internal stakeholders on escalated customer situations\r\n\r\n\r\nContribute to a collaborative team environment by sharing knowledge and supporting peers\r\n\r\n\r\nParticipate in after-hours, weekend, and holiday on-call rotations for critical issue support\r\n\r\n\r\nQualifications\r\n\r\n\r\n2+ years of experience in customer support, technical support, IT services, or healthcare industry\r\n\r\n\r\nBachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)\r\n\r\n\r\nExperience with troubleshooting, help desk environments, or ticketing systems\r\n\r\n\r\nAbility to work onsite 3 days per week in one of the designated hub locations\r\n\r\n\r\nU.S. citizenship required due to federal client contracts\r\n\r\n\r\nAbility to obtain required government security clearance\r\n\r\n\r\nPreferred Skills\r\n\r\n\r\nBasic IT and networking knowledge\r\n\r\n\r\nExperience with SQL or querying databases\r\n\r\n\r\nFamiliarity with CCL, HL7, or healthcare systems\r\n\r\n\r\nExposure to backend troubleshooting or system maintenance\r\n\r\n\r\nTechnical certifications (preferred)\r\n\r\n\r\nDisclaimer\r\nCertain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.\r\nRange and benefit information provided in this posting are specific to the stated locations only\r\nUS: Hiring Range in USD from $21.97 to $42.88 per hour; from: $45,700 to $89,200 per annum. May be eligible for equity.\r\nOracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.\r\nCandidates are typically placed into the range based on the preceding factors as well as internal peer equity.\r\nOracle US offers a comprehensive benefits package which includes the following\r\n\r\n\r\nMedical, dental, and vision insurance, including expert medical opinion\r\n\r\n\r\nShort term disability and long term disability\r\n\r\n\r\nLife insurance and AD&D\r\n\r\n\r\nSupplemental life insurance (Employee/Spouse/Child)\r\n\r\n\r\nHealth care and dependent care Flexible Spending Accounts\r\n\r\n\r\nPre-tax commuter and parking benefits\r\n\r\n\r\n401(k) Savings and Investment Plan with company match\r\n\r\n\r\nPaid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.\r\n\r\n\r\n11 paid holidays\r\n\r\n\r\nPaid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.\r\n\r\n\r\nPaid parental leave\r\n\r\n\r\nAdoption assistance\r\n\r\n\r\nEmployee Stock Purchase Plan\r\n\r\n\r\nFinancial planning and group legal\r\n\r\n\r\nVoluntary benefits including auto, homeowner and pet insurance\r\n\r\n\r\nThe role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.\r\nCareer Level - IC1\r\nAbout Us\r\nOnly Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.\r\nTrue innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.\r\nWe're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.\r\nOracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.","datePosted":"2026-05-08T08:37:25.262Z","dateModified":"2026-05-08T08:37:25.262Z","hiringOrganization":{"@type":"Organization","name":"Oracle","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Washington","addressRegion":"DC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ff49cf7455091c4eca99b540"},"url":"https://jobsearcher.com/jobs/ff49cf7455091c4eca99b540"}}