{"schemaVersion":"jobsearcher.job.v1","id":"ff481a865f2c650e740293ec","url":"https://jobsearcher.com/jobs/ff481a865f2c650e740293ec","canonicalUrl":"https://jobsearcher.com/jobs/ff481a865f2c650e740293ec","title":"Application Support Engineer","description":"*Responsibilities*\n\n* Deliver quality second level technical solutions to our user problems, troubleshooting their issues, providing technical guidance, and performing implementation reviews\n* Act as a single point of contact and ensures that all application support requests are recorded in a timely, courteous, and accurate manner.\n* Advocate new product features and ensure the resolution of technical challenges\n* Follow-up on tickets resolved by internal IT teams to ensure communication to the customer with high degree of satisfaction based on results and level of service.\n* Liaison for Level III Information Technology development support.\n* Executes monitors and completes assigned tasks on multiple computer systems and platforms.\n* Documents and maintains shift documentation in ticket management system.\n* Work closely with the US/Offshore counterparts and Leads in ensuring timely resolution of issues.\n* Works with high integrity, follows procedures and policies with the handling of sensitive data\n\n*Requirements*\n\n· Minimum of 2 years' experience with Windows, Unix, PL-SQL or the equivalent in experience and evidence of exceptional ability\n\n· Technical skills: .net, SQL Server, JavaScript, HTML, MS Windows\n\n· At least 1 year experience in Application support working in a globally distributed team is preferred\n\n· Good experience with ITIL, BMC Remedy or Service Now and ticketing workflows is preferred\n\nHandling EDI or Supply Chain or delivery systems is a plus.\n\n· Good verbal and written communication skills is preferred\n\n· BS degree in Engineering or equivalent in Computer Science or the equivalent in experience and evidence of exceptional ability\n\n--\n\nJob Type: Contract\n\nSchedule:\n* 8 hour shift\n\nAbility to commute/relocate:\n* Fremont, CA 94536: Reliably commute or planning to relocate before starting work (Required)\n\nExperience:\n* Customer service: 1 year (Preferred)\n\nWork Location: In person","company":"Infinity Quest","rawCompany":"infinity quest","city":"Fremont","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-09-06T10:28:27.571Z","occupations":[{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Application Support Engineer","description":"*Responsibilities*\n\n* Deliver quality second level technical solutions to our user problems, troubleshooting their issues, providing technical guidance, and performing implementation reviews\n* Act as a single point of contact and ensures that all application support requests are recorded in a timely, courteous, and accurate manner.\n* Advocate new product features and ensure the resolution of technical challenges\n* Follow-up on tickets resolved by internal IT teams to ensure communication to the customer with high degree of satisfaction based on results and level of service.\n* Liaison for Level III Information Technology development support.\n* Executes monitors and completes assigned tasks on multiple computer systems and platforms.\n* Documents and maintains shift documentation in ticket management system.\n* Work closely with the US/Offshore counterparts and Leads in ensuring timely resolution of issues.\n* Works with high integrity, follows procedures and policies with the handling of sensitive data\n\n*Requirements*\n\n· Minimum of 2 years' experience with Windows, Unix, PL-SQL or the equivalent in experience and evidence of exceptional ability\n\n· Technical skills: .net, SQL Server, JavaScript, HTML, MS Windows\n\n· At least 1 year experience in Application support working in a globally distributed team is preferred\n\n· Good experience with ITIL, BMC Remedy or Service Now and ticketing workflows is preferred\n\nHandling EDI or Supply Chain or delivery systems is a plus.\n\n· Good verbal and written communication skills is preferred\n\n· BS degree in Engineering or equivalent in Computer Science or the equivalent in experience and evidence of exceptional ability\n\n--\n\nJob Type: Contract\n\nSchedule:\n* 8 hour shift\n\nAbility to commute/relocate:\n* Fremont, CA 94536: Reliably commute or planning to relocate before starting work (Required)\n\nExperience:\n* Customer service: 1 year (Preferred)\n\nWork Location: In person","datePosted":"2026-09-06T10:28:27.571Z","dateModified":"2026-09-06T10:28:27.571Z","hiringOrganization":{"@type":"Organization","name":"Infinity Quest","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Fremont","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ff481a865f2c650e740293ec"},"url":"https://jobsearcher.com/jobs/ff481a865f2c650e740293ec"}}