Manager / Spa Coordinator - (Part-Time)

Pay: $16.50/hr - $18.00/hrJob description:InSPArations Full-Service Salon is a community-based small business in Orcutt, California. Owned and operated by local provider, Sheila Gibilisco, our mission is to provide top-tier, personalized services to every client who walks through our doors. Our wide range of services in hair, nails, body work, and skincare make us the ultimate wellness spa.But there’s always more to accomplish.To further our community mission, InSPArations is looking for a part-time Manager / Spa Coordinator to oversee client and staff engagement via updated business protocols, day-to-day processes, staff management and development, and team-oriented interventions. When on duty, the Spa Coordinator will operate as an on-site receptionist and will report directly to the salon owner to ensure a cohesive brand image and mission.Key Responsibilities: Greet clients in a friendly and professional mannerFacilitate appointment booking, cancellations, and rescheduling requests in our online booking systemProvide information to clients regarding spa services, packages, and promotionsAssist clients in selecting appropriate spa treatments based on their needs and preferencesAccurately process various payment methods including cash transactionsMaintain cleanliness and organization of the reception area and retail displaysAnswer customer inquiries, complaints, and feedback promptly and professionallyManage phones, emails, business messenger accounts, and all other client communication methodsCollaborate with the InSPA team to create a positive and relaxing environmentFacilitate inventory management, including supplier communications, product orders, stocking, and supply trackingCreate a monthly schedule for all front desk staffOversee all company ads, graphics, photos/videos, social media posts and interactions, and email campaigns along with the InSPA Marketing TeamOrganize weekly 1-on-1 meetings with the Marketing Coordinator to draft and plan media marketing strategiesOrganize monthly Front Desk Staff meetings to engage in company training and ensure cohesive communication measuresDraft and implement employee documents and expectationsCover additional front desk shifts as neededQualifications: Exemplifies professionalism, skill, and reliabilityPossesses strong communication and customer service skills to build rapport with staff and clientsDemonstrates strong time management skills to handle multiple tasks and appointments effectivelyAvailable for morning and weekend shifts (some afternoon availability)Able to provide 1-2 professional referencesReflects a strong work ethic and dedication to progressProficiency in English language requiredPreferred:2+ years of customer service experience1+ year(s) of sales experience, preferably in skincare, makeup, or hair care1+ year(s) of leadership/management experienceLocal to the Orcutt/Santa Maria areaMultilingual skills are a plusBenefits:Employee discountRole supportOpportunities for professional development and career growthSchedule:Morning shiftsWeekendsRoughly 20-30 hrs/wkJob Type: Part-time; On-siteQualified applicants will be contacted. We look forward to receiving your application. For more information about our salon and services, visit www.insparations1.com.