{"schemaVersion":"jobsearcher.job.v1","id":"ff18c2b7a1d0b2f8ce607c4e","url":"https://jobsearcher.com/jobs/ff18c2b7a1d0b2f8ce607c4e","canonicalUrl":"https://jobsearcher.com/jobs/ff18c2b7a1d0b2f8ce607c4e","title":"Customer & Technical Support Specialist","description":"RxSafe is a dynamic and innovative technology company that specializes in developing cutting-edge software solutions with seamless hardware integration.\r\nSummary\r\nThis position will provide support for our customers and will perform troubleshooting and root cause analysis of our pharmacy automation products.\r\nWhat You Will Do\r\nRespond to customer support requests for assistance via phone, email, chat, and portal tickets using remote control tools.\r\nProvide first-level contact and problem resolution for all users with hardware, software, and application problems.\r\nAnalyze and solve complex problems using advanced troubleshooting skills.\r\nGather data and create, compose, and edit written materials, KB articles, and reports.\r\nBe highly self-motivated and capable of working both on a team and independently.\r\nMeet tight project deadlines.\r\nShow excellent attention to detail and a sense of urgency.\r\nDemonstrate strong communication and interpersonal skills.\r\nObtain and convey concise problem information for external and internal service and engineering personnel.\r\nMaintain accurate and timely documentation of problems, notes, and resolutions for all incidents in the ticketing system.\r\nMaintain inventory of all equipment, software, and software licenses in the field.\r\nEscalate problems as appropriate.\r\nUtilize world-class customer service skills.\r\nParticipate in the on-call rotation to cover extended hours.\r\nSpot trends and patterns, review and recommend modifications to team procedures that enhance efficiencies and promote cost savings.\r\nAssist with other duties as assigned.\r\nWhat We Are Looking For\r\n3+ years in pharmacy/health care – (retail preferred).\r\n3+ years of prior contact center/call center experience.\r\n3+ years of solid experience troubleshooting Microsoft Windows operating systems.\r\nExperience working with pharmacy automation equipment & robotics hardware is preferred.\r\nStrong hardware and software experience.\r\nExperience using service management (ticketing) systems; ZenDesk preferred.\r\nExperience using VPN, RDP, TeamViewer, and other remote admin tools.\r\nFamiliar with MS SQL Server 2008/2012 (can write basic queries & subqueries, fulfill data requests from customers, etc.).\r\nFamiliar with networking (IP address, routers, switches, DNS).\r\nCritical thinking skills.\r\nMechanical or electro-mechanical experience is highly desirable.\r\nC# or other coding experience is a plus.\r\nMotion controller software experience a plus.\r\nPhysical Requirements / Working Conditions (if Applicable)\r\nThis position requires frequent sitting, standing, walking, talking, hearing, use of hands and fingers, and reaching with hands and arms. It also requires occasional stooping, kneeling, crouching, and twisting and turning of your head. The incumbent is required to lift and carry up to 25 pounds. This position requires good close, distance and color vision.\r\nCompensation\r\n$25.00 - $29.00/hour DOE\r\nEqual Employment Opportunity\r\nITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.\r\nJ-18808-Ljbffr","company":"Rxsafe","rawCompany":"rxsafe","city":"Vista","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-08-08T01:10:53.473Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"456110","title":"Pharmacies and Drug Retailers","slug":"pharmacies-and-drug-retailers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer & Technical Support Specialist","description":"RxSafe is a dynamic and innovative technology company that specializes in developing cutting-edge software solutions with seamless hardware integration.\r\nSummary\r\nThis position will provide support for our customers and will perform troubleshooting and root cause analysis of our pharmacy automation products.\r\nWhat You Will Do\r\nRespond to customer support requests for assistance via phone, email, chat, and portal tickets using remote control tools.\r\nProvide first-level contact and problem resolution for all users with hardware, software, and application problems.\r\nAnalyze and solve complex problems using advanced troubleshooting skills.\r\nGather data and create, compose, and edit written materials, KB articles, and reports.\r\nBe highly self-motivated and capable of working both on a team and independently.\r\nMeet tight project deadlines.\r\nShow excellent attention to detail and a sense of urgency.\r\nDemonstrate strong communication and interpersonal skills.\r\nObtain and convey concise problem information for external and internal service and engineering personnel.\r\nMaintain accurate and timely documentation of problems, notes, and resolutions for all incidents in the ticketing system.\r\nMaintain inventory of all equipment, software, and software licenses in the field.\r\nEscalate problems as appropriate.\r\nUtilize world-class customer service skills.\r\nParticipate in the on-call rotation to cover extended hours.\r\nSpot trends and patterns, review and recommend modifications to team procedures that enhance efficiencies and promote cost savings.\r\nAssist with other duties as assigned.\r\nWhat We Are Looking For\r\n3+ years in pharmacy/health care – (retail preferred).\r\n3+ years of prior contact center/call center experience.\r\n3+ years of solid experience troubleshooting Microsoft Windows operating systems.\r\nExperience working with pharmacy automation equipment & robotics hardware is preferred.\r\nStrong hardware and software experience.\r\nExperience using service management (ticketing) systems; ZenDesk preferred.\r\nExperience using VPN, RDP, TeamViewer, and other remote admin tools.\r\nFamiliar with MS SQL Server 2008/2012 (can write basic queries & subqueries, fulfill data requests from customers, etc.).\r\nFamiliar with networking (IP address, routers, switches, DNS).\r\nCritical thinking skills.\r\nMechanical or electro-mechanical experience is highly desirable.\r\nC# or other coding experience is a plus.\r\nMotion controller software experience a plus.\r\nPhysical Requirements / Working Conditions (if Applicable)\r\nThis position requires frequent sitting, standing, walking, talking, hearing, use of hands and fingers, and reaching with hands and arms. It also requires occasional stooping, kneeling, crouching, and twisting and turning of your head. The incumbent is required to lift and carry up to 25 pounds. This position requires good close, distance and color vision.\r\nCompensation\r\n$25.00 - $29.00/hour DOE\r\nEqual Employment Opportunity\r\nITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.\r\nJ-18808-Ljbffr","datePosted":"2026-08-08T01:10:53.473Z","dateModified":"2026-08-08T01:10:53.473Z","hiringOrganization":{"@type":"Organization","name":"Rxsafe","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Vista","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ff18c2b7a1d0b2f8ce607c4e"},"url":"https://jobsearcher.com/jobs/ff18c2b7a1d0b2f8ce607c4e"}}