{"schemaVersion":"jobsearcher.job.v1","id":"ff116d21ec3072b7fb8c6981","url":"https://jobsearcher.com/jobs/ff116d21ec3072b7fb8c6981","canonicalUrl":"https://jobsearcher.com/jobs/ff116d21ec3072b7fb8c6981","title":"Account Program Manager","description":"Join the best in the industry at Nextech and embark on a rewarding career journey! For over 30 years, we've built our success on a foundation of Quality, Value, and Integrity, fostering enduring partnerships with thousands of satisfied customers. With over 2,000 team members nationwide, Nextech sets itself apart from other companies by being America’s largest HVAC/R service provider.As we continue to grow, we're committed to offering an exceptional work experience for our employees with numerous opportunities for development and advancement. If you pride yourself on quality work, integrity, and dedication, we want you on our team. Nextech boasts outstanding review ratings on Indeed and Glassdoor, making it the premier destination for HVAC professionals. Elevate your career by joining Nextech today!The Account Program Manager is responsible for overseeing and managing day-to-daycustomer experience and interactions. This role ensures that customer satisfaction andengagement are maintained at high levels, and that all customer-related processes andinteractions are executed efficiently and effectively.Paid Training & Ongoing Development - Invest in your career with fully paid initial and continuous training.Top-Tier Health Insurance - Choose from excellent options, including a FREE employee-only plan.Dental & Vision Coverage - Prioritize your overall health with added benefits.Supplemental Insurance Options - Access Accident, Critical Illness, Disability, and Supplemental Life coverage.FREE Life Insurance - Coverage equal to your annualized pay at no cost to you.401(k) Retirement Plan - Secure your future with a 50% match on the first 6% of your contributions.Generous Time Off - Recharge with 7 paid holidays, and Paid Time Off (PTO).USD $60,000.00/Yr.USD $80,000.00/Yr.Manages and oversees daily customer interactions and ensures customer satisfactionProvides daily/weekly direction to Program Specialist(s)Establishes and builds relationships with key customer contacts and decision-makersActs as the primary point of contact for customers, addressing and resolving any issues or concerns in a timely mannerDevelops and implements customer experience strategies to enhance customer engagement and satisfactionMonitors and analyzes customer feedback and data to identify areas for improvementCollaborates with internal teams to ensure customer needs are met and exceededProvides regular updates and reports on customer experience metrics and performanceIdentifies and acts on new opportunities to improve customer experience and engagementEnsures compliance with all relevant policies, procedures, and regulationsEnsures proactive communication and customer satisfaction with current service offeringsSupports Strategic Account Managers (SAMs) with strategic growth areasProvides notes updates, ETAs, and manages Billing/AR systematicallyEnsures adherence to preventative maintenance schedulesConducts monthly tactical meetings with customers to discuss open work orders, quotes, and other relevant topicsCompletes assigned tasks in a safe, accurate, thorough, and alert mannerUpholds Company policies and proceduresWorks in a professional manner with managers, supervisors, coworkers, customers, and the publicOther related job duties as assignedExcellent communication and presentation skillsProficient in Microsoft Office including advanced skills in Excel (Pivot tables, Vlookup, Macros, If Statements, Formulas)Strong leadership and influencing skillsAbility to develop and maintain strong customer relationshipsAbility to operate with a high degree of autonomy and professionalismAbility to coordinate, contribute to and work within a cross-functional teamAbility to thrive in a dynamic and fast-paced environmentDemonstrate strong customer service skills and ability to proactively address customer issues and concernsAbility to organize and prioritize work schedules to meet deadlines and business needsMust possess the ability to take initiative to complete assignments and job responsibilities with minimal supervisionExceptional attention to detail and excellent organizational skillsBachelor’s degree in business, marketing or related field preferredHigh School diploma plus 3-5 years of Customer Service and/or supervisory experience leading a customer facing teamMust have strong relationship building and management backgroundPrevious experience in HVAC Industry or other service business preferredContinuously able to work in office environmentContinuously able to operate a computer and other office productivity machinery, such as a copy machine, telephone, and computer printerContinuously able to sit at a computer for up to 8 hoursAble to alternate between sitting and standing, as needed throughout the dayOccasionally able to lift up to 15 lbs.Continuously requires vision, hearing, twisting, and talkingOccasionally requires walking, lifting, carrying, reaching, kneeling, pushing/pulling, bending, and crouchingRarely requires climbingOther requirementsMay be required to use personal smartphone with a camera capable of reading a QR code for 2 factor authentication","company":"NexTech","rawCompany":"nextech","city":"Melbourne","state":"FL","isRemote":false,"isActive":false,"createdAt":"2026-04-16T09:44:50.502Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"11-2022.00","title":"Sales Managers","slug":"sales-managers"},{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"}],"industries":[{"code":"238220","title":"Plumbing, Heating, and Air-Conditioning Contractors","slug":"plumbing-heating-and-air-conditioning-contractors"},{"code":"423730","title":"Warm Air Heating and Air-Conditioning Equipment and Supplies Merchant 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For over 30 years, we've built our success on a foundation of Quality, Value, and Integrity, fostering enduring partnerships with thousands of satisfied customers. With over 2,000 team members nationwide, Nextech sets itself apart from other companies by being America’s largest HVAC/R service provider.As we continue to grow, we're committed to offering an exceptional work experience for our employees with numerous opportunities for development and advancement. If you pride yourself on quality work, integrity, and dedication, we want you on our team. Nextech boasts outstanding review ratings on Indeed and Glassdoor, making it the premier destination for HVAC professionals. Elevate your career by joining Nextech today!The Account Program Manager is responsible for overseeing and managing day-to-daycustomer experience and interactions. This role ensures that customer satisfaction andengagement are maintained at high levels, and that all customer-related processes andinteractions are executed efficiently and effectively.Paid Training & Ongoing Development - Invest in your career with fully paid initial and continuous training.Top-Tier Health Insurance - Choose from excellent options, including a FREE employee-only plan.Dental & Vision Coverage - Prioritize your overall health with added benefits.Supplemental Insurance Options - Access Accident, Critical Illness, Disability, and Supplemental Life coverage.FREE Life Insurance - Coverage equal to your annualized pay at no cost to you.401(k) Retirement Plan - Secure your future with a 50% match on the first 6% of your contributions.Generous Time Off - Recharge with 7 paid holidays, and Paid Time Off (PTO).USD $60,000.00/Yr.USD $80,000.00/Yr.Manages and oversees daily customer interactions and ensures customer satisfactionProvides daily/weekly direction to Program Specialist(s)Establishes and builds relationships with key customer contacts and decision-makersActs as the primary point of contact for customers, addressing and resolving any issues or concerns in a timely mannerDevelops and implements customer experience strategies to enhance customer engagement and satisfactionMonitors and analyzes customer feedback and data to identify areas for improvementCollaborates with internal teams to ensure customer needs are met and exceededProvides regular updates and reports on customer experience metrics and performanceIdentifies and acts on new opportunities to improve customer experience and engagementEnsures compliance with all relevant policies, procedures, and regulationsEnsures proactive communication and customer satisfaction with current service offeringsSupports Strategic Account Managers (SAMs) with strategic growth areasProvides notes updates, ETAs, and manages Billing/AR systematicallyEnsures adherence to preventative maintenance schedulesConducts monthly tactical meetings with customers to discuss open work orders, quotes, and other relevant topicsCompletes assigned tasks in a safe, accurate, thorough, and alert mannerUpholds Company policies and proceduresWorks in a professional manner with managers, supervisors, coworkers, customers, and the publicOther related job duties as assignedExcellent communication and presentation skillsProficient in Microsoft Office including advanced skills in Excel (Pivot tables, Vlookup, Macros, If Statements, Formulas)Strong leadership and influencing skillsAbility to develop and maintain strong customer relationshipsAbility to operate with a high degree of autonomy and professionalismAbility to coordinate, contribute to and work within a cross-functional teamAbility to thrive in a dynamic and fast-paced environmentDemonstrate strong customer service skills and ability to proactively address customer issues and concernsAbility to organize and prioritize work schedules to meet deadlines and business needsMust possess the ability to take initiative to complete assignments and job responsibilities with minimal supervisionExceptional attention to detail and excellent organizational skillsBachelor’s degree in business, marketing or related field preferredHigh School diploma plus 3-5 years of Customer Service and/or supervisory experience leading a customer facing teamMust have strong relationship building and management backgroundPrevious experience in HVAC Industry or other service business preferredContinuously able to work in office environmentContinuously able to operate a computer and other office productivity machinery, such as a copy machine, telephone, and computer printerContinuously able to sit at a computer for up to 8 hoursAble to alternate between sitting and standing, as needed throughout the dayOccasionally able to lift up to 15 lbs.Continuously requires vision, hearing, twisting, and talkingOccasionally requires walking, lifting, carrying, reaching, kneeling, pushing/pulling, bending, and crouchingRarely requires climbingOther requirementsMay be required to use personal smartphone with a camera capable of reading a QR code for 2 factor authentication","datePosted":"2026-04-16T09:44:50.502Z","dateModified":"2026-04-16T09:44:50.502Z","hiringOrganization":{"@type":"Organization","name":"NexTech","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Melbourne","addressRegion":"FL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ff116d21ec3072b7fb8c6981"},"url":"https://jobsearcher.com/jobs/ff116d21ec3072b7fb8c6981"}}