Support Escalations Specialist

A company is looking for a Support Escalations Specialist for a 6-month contract. Key Responsibilities: Resolve escalated customer support tickets from parents and teachers, primarily via email Investigate ambiguous situations and make sound decisions under time pressure Handle occasional Trust & Safety escalations, including sensitive content Required Qualifications: Experience in K-12 education is preferred Prior experience with escalated support tickets is a plus Familiarity with Trust & Safety or content moderation work is beneficial Ability to work independently in a remote, fast-paced environment Strong judgment under ambiguity