{"schemaVersion":"jobsearcher.job.v1","id":"ff055399abe5a69ad635cdb5","url":"https://jobsearcher.com/jobs/ff055399abe5a69ad635cdb5","canonicalUrl":"https://jobsearcher.com/jobs/ff055399abe5a69ad635cdb5","title":"Copilot Admin and Support - Managed Services","description":"Copilot Admin and Support - Managed ServicesRemote - PhilippinesAre you looking for a role that motivates and challenges you? Are you ready for an opportunity for growth? Do you want to work on teams where people roll up their sleeves to take on tough problems together, and regularly blow the doors off our clients with their outstanding teamwork? If you answered yes to those questions, 3Cloud might just be for you!At 3Cloud, we hire people who aren't afraid to experiment or fail. We hire people who are willing to give direct and candid feedback to their managers, leaders, and team members. We hire people who jump at those opportunities because they care about our collective growth and success. We hire people who challenge and hold each other accountable for living 3Cloud's core values because they know that it will result in amazing experiences and solutions for our clients and each other.Roles and ResponsibilitiesUser Support: - Tickets, access issues, troubleshooting involvingCopilot related tickets such as, prompt issues, access problems, unexpected responsesPermission and data access restrictionUsers reported issues logged into the different account/tenantPolicy restrictions issues reportedM365 Copilot apps is missing (Teams, Outlook. Work, Excel, PowerPoint) etc.Issues in prompt in Copilot dialog box - It's not responding or taking too longAccess Issues - Unable to access copilot chat in teams.Access Issues - Unable to access copilot chat in OutlookAccess Issues - Unable to access Copilot web.Access Issues - Copilot.microsoft.com page is not loading in the browser (Microsoft Edge, Chrome, Safari, Opera, Firefox) etc.Product bugs identified in any of M365 AppsUnable to access files/data from the SharePoint though have access.Work with channel partner (Microsoft), for the product bugs, work arounds, etc.Maintain Copilot known issues trackers and updated regularly.Maintain FAQs, on adoption general information, features updates etc.Copilot works on home internet, but fail to connect in corporate networkCopilot is missing only for a subset of devices – Channel/old builds/Update ringsCopilot works for the first time then fails after logoff. – VDI issuesCopilot side panel is blank in web view. Endpoint security controls blocking web experiencesTeams Copilot (Meeting/Chat/Channels) – Issues due to transcription dependencies, permissionsCopilot missing in Teams only – Teams policy blockageCopilot slow or errors on large workbooks/datasets – Workbook size, model, etc.Works in user mailbox, but fails in shared/delegated mailboxCopilot references wrong sections/slides, stale templates - Stale templates/duplicates – version controlIdentity & Licensing - License assignment, role-based accessAssign / revoke Copilot licensesMonitor license utilization/consumption/Unused licenseSupport onboarding/offboarding scenarios, Validate the Entra ID role, group membership etc.EnablementProvide prompt coaching,Best practices,Check for the Issues raised for not getting the desired output for the prompts.Copilot Use cases - Newly identified.Support Champions with the new features & development in the adoption.Support for the Power Users.Record the user-experience and feedback with regular intervals.Address any adoption blockers identified.Knowledge ManagementUpdate the internal Copilot knowledge base,Frequent asked questions (FAQs),Capture known issues with docs,Training content, Governance updates etc.QualificationsBachelor's degree in Computer Science or related fieldExperience in a 24x7 managed services hosted service company, or Network Operations Center environmentExperience with ITIL processes and associated ITSM systems and service portals for Incident and Change Management1-3 years of experience supporting M365 environments in a Managed Service Provider (MSP) environmentExperience with M365 CopilotExperience with M365 Prompt EngineeringExperience with M365 AdministrationHands-on administration of Microsoft Intune, Microsoft Entra ID (Azure AD), Exchange Online, Microsoft Defender, and Microsoft 365 enterprise environments across multiple clients or tenants.Hands-on experience with Microsoft Intune, Endpoint Configuration Manager (MECM), Microsoft Entra ID (Azure AD), Exchange Online, Exchange Online Protection (EOP), Microsoft Defender, Microsoft Teams, SharePoint Online, OneDrive for Business, and Power Apps, including MDM, MAM, Conditional Access, MFA, and Privileged Identity Management (PIM).Experience with Azure native services (e.g. Policy, Cost Management, Active Directory, Lighthouse, Monitor/Log Analytics, Microsoft Defender for Cloud)Understanding of system admin conceptsUnderstanding of network concepts and principles and experience in managing and troubleshooting network devices and connectivityOperational knowledge of scripting languages such as PowerShell and Kusto-Query Language (KQL)Experience with Azure-based deployments and migrations or other cloud platforms is a plusPossessing Microsoft Certifications highly preferredStrong verbal and written communication skillsA passion for problem solving and learning new technologiesClient relationship skills and experience managing vendorsAbility to work in a fast paced, rapidly changing environmentStrong desire for personal development and learningStrong analytical, troubleshooting, documentation, communication, and problem-solving skills with excellent attention to detail.Full-time employment Remote in PhilippinesDon't meet every single requirement? At 3Cloud we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway.At this time, we cannot sponsor applicants for work visas.","company":"3cloud","rawCompany":"3cloud","city":"Denver","state":"CO","isRemote":false,"isActive":false,"createdAt":"2026-08-30T11:37:43.095Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Copilot Admin and Support - Managed Services","description":"Copilot Admin and Support - Managed ServicesRemote - PhilippinesAre you looking for a role that motivates and challenges you? Are you ready for an opportunity for growth? Do you want to work on teams where people roll up their sleeves to take on tough problems together, and regularly blow the doors off our clients with their outstanding teamwork? If you answered yes to those questions, 3Cloud might just be for you!At 3Cloud, we hire people who aren't afraid to experiment or fail. We hire people who are willing to give direct and candid feedback to their managers, leaders, and team members. We hire people who jump at those opportunities because they care about our collective growth and success. We hire people who challenge and hold each other accountable for living 3Cloud's core values because they know that it will result in amazing experiences and solutions for our clients and each other.Roles and ResponsibilitiesUser Support: - Tickets, access issues, troubleshooting involvingCopilot related tickets such as, prompt issues, access problems, unexpected responsesPermission and data access restrictionUsers reported issues logged into the different account/tenantPolicy restrictions issues reportedM365 Copilot apps is missing (Teams, Outlook. Work, Excel, PowerPoint) etc.Issues in prompt in Copilot dialog box - It's not responding or taking too longAccess Issues - Unable to access copilot chat in teams.Access Issues - Unable to access copilot chat in OutlookAccess Issues - Unable to access Copilot web.Access Issues - Copilot.microsoft.com page is not loading in the browser (Microsoft Edge, Chrome, Safari, Opera, Firefox) etc.Product bugs identified in any of M365 AppsUnable to access files/data from the SharePoint though have access.Work with channel partner (Microsoft), for the product bugs, work arounds, etc.Maintain Copilot known issues trackers and updated regularly.Maintain FAQs, on adoption general information, features updates etc.Copilot works on home internet, but fail to connect in corporate networkCopilot is missing only for a subset of devices – Channel/old builds/Update ringsCopilot works for the first time then fails after logoff. – VDI issuesCopilot side panel is blank in web view. Endpoint security controls blocking web experiencesTeams Copilot (Meeting/Chat/Channels) – Issues due to transcription dependencies, permissionsCopilot missing in Teams only – Teams policy blockageCopilot slow or errors on large workbooks/datasets – Workbook size, model, etc.Works in user mailbox, but fails in shared/delegated mailboxCopilot references wrong sections/slides, stale templates - Stale templates/duplicates – version controlIdentity & Licensing - License assignment, role-based accessAssign / revoke Copilot licensesMonitor license utilization/consumption/Unused licenseSupport onboarding/offboarding scenarios, Validate the Entra ID role, group membership etc.EnablementProvide prompt coaching,Best practices,Check for the Issues raised for not getting the desired output for the prompts.Copilot Use cases - Newly identified.Support Champions with the new features & development in the adoption.Support for the Power Users.Record the user-experience and feedback with regular intervals.Address any adoption blockers identified.Knowledge ManagementUpdate the internal Copilot knowledge base,Frequent asked questions (FAQs),Capture known issues with docs,Training content, Governance updates etc.QualificationsBachelor's degree in Computer Science or related fieldExperience in a 24x7 managed services hosted service company, or Network Operations Center environmentExperience with ITIL processes and associated ITSM systems and service portals for Incident and Change Management1-3 years of experience supporting M365 environments in a Managed Service Provider (MSP) environmentExperience with M365 CopilotExperience with M365 Prompt EngineeringExperience with M365 AdministrationHands-on administration of Microsoft Intune, Microsoft Entra ID (Azure AD), Exchange Online, Microsoft Defender, and Microsoft 365 enterprise environments across multiple clients or tenants.Hands-on experience with Microsoft Intune, Endpoint Configuration Manager (MECM), Microsoft Entra ID (Azure AD), Exchange Online, Exchange Online Protection (EOP), Microsoft Defender, Microsoft Teams, SharePoint Online, OneDrive for Business, and Power Apps, including MDM, MAM, Conditional Access, MFA, and Privileged Identity Management (PIM).Experience with Azure native services (e.g. Policy, Cost Management, Active Directory, Lighthouse, Monitor/Log Analytics, Microsoft Defender for Cloud)Understanding of system admin conceptsUnderstanding of network concepts and principles and experience in managing and troubleshooting network devices and connectivityOperational knowledge of scripting languages such as PowerShell and Kusto-Query Language (KQL)Experience with Azure-based deployments and migrations or other cloud platforms is a plusPossessing Microsoft Certifications highly preferredStrong verbal and written communication skillsA passion for problem solving and learning new technologiesClient relationship skills and experience managing vendorsAbility to work in a fast paced, rapidly changing environmentStrong desire for personal development and learningStrong analytical, troubleshooting, documentation, communication, and problem-solving skills with excellent attention to detail.Full-time employment Remote in PhilippinesDon't meet every single requirement? At 3Cloud we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway.At this time, we cannot sponsor applicants for work visas.","datePosted":"2026-08-30T11:37:43.095Z","dateModified":"2026-08-30T11:37:43.095Z","hiringOrganization":{"@type":"Organization","name":"3cloud","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Denver","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ff055399abe5a69ad635cdb5"},"url":"https://jobsearcher.com/jobs/ff055399abe5a69ad635cdb5"}}