{"schemaVersion":"jobsearcher.job.v1","id":"fe4d578e6c9ee5fc2afad552","url":"https://jobsearcher.com/jobs/fe4d578e6c9ee5fc2afad552","canonicalUrl":"https://jobsearcher.com/jobs/fe4d578e6c9ee5fc2afad552","title":"IT Manager","description":"About Transdev:\nBased near Chicago, Transdev is North America's largest private-sector operator of multiple transit modes, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities. www.transdevna.com\nAbout the Role:\nTransdev is seeking a highly motivated and experienced IT Manager to join our team and ensure the seamless operation of all information technology and communications systems within our Operations Control Center (OCC). In this critical role, you will be responsible for providing desktop support, maintaining key software systems, and collaborating with various stakeholders to keep the OCC running smoothly.\nManage all OCC-related IT functions and equipment provided by WMATA, including desktops, servers, networks, and communication devices.\nProvide efficient and responsive desktop support to OCC staff, resolving technical issues promptly and effectively.\nManage and support the Customer Management System (CMS) for optimal performance and user experience.\nLiaise directly with WMATA IT staff on network connectivity, system integrations, and technical issues.\nMonitor all IT equipment and systems, proactively identifying and troubleshooting potential problems.\nServe as the primary point of contact for IT vendors, OCC Contractor IT support, and WMATA for all OCC-related IT matters.\nCollaborate with WMATA and other contractors to resolve IT-related issues, including providing after-hours, weekend, and remote support for other MetroAccess contractors needing access to OCC systems.\nGenerate weekly reports on IT system performance, user activity, and incident resolution.\nManage and oversee all telephony systems and units within the OCC in partnership with WMATA.\nStay up-to-date on emerging technologies and best practices in IT infrastructure and communication systems.\nQualifications:\nBachelor's degree in Information Technology, Computer Science, or a related field preferred, or 5+ years of progressive experience in IT support, applications implementation, and training.\nStrong understanding of desktop support principles and experience troubleshooting hardware and software issues.\nProven experience with Customer Management Systems (CMS) and similar enterprise applications.\nExcellent communication, interpersonal, and problem-solving skills.\nAbility to work independently and as part of a team in a fast-paced and demanding environment.\nExperience with transportation-related applications, especially Trapeze PASS, is a significant plus.\nThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.\nThe physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions upon request.\nTransdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.\nEEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm\nDrug-free workplace\nIf based in the United States, applicants must be eligible to work in the US without restrictions for any employer at any time and be able to pass a drug screen and background check.\nCalifornia applicants: Please Click Here for the CA Employee Privacy Policy.","company":"Transdev","rawCompany":"transdev","city":"Hyattsville","state":"MD","isRemote":false,"isActive":false,"createdAt":"2026-04-12T20:32:16.904Z","occupations":[{"code":"11-3021.00","title":"Computer and Information Systems Managers","slug":"computer-and-information-systems-managers"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"485111","title":"Mixed Mode Transit Systems","slug":"mixed-mode-transit-systems"},{"code":"485113","title":"Bus and Other Motor Vehicle Transit Systems","slug":"bus-and-other-motor-vehicle-transit-systems"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Manager","description":"About Transdev:\nBased near Chicago, Transdev is North America's largest private-sector operator of multiple transit modes, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities. www.transdevna.com\nAbout the Role:\nTransdev is seeking a highly motivated and experienced IT Manager to join our team and ensure the seamless operation of all information technology and communications systems within our Operations Control Center (OCC). In this critical role, you will be responsible for providing desktop support, maintaining key software systems, and collaborating with various stakeholders to keep the OCC running smoothly.\nManage all OCC-related IT functions and equipment provided by WMATA, including desktops, servers, networks, and communication devices.\nProvide efficient and responsive desktop support to OCC staff, resolving technical issues promptly and effectively.\nManage and support the Customer Management System (CMS) for optimal performance and user experience.\nLiaise directly with WMATA IT staff on network connectivity, system integrations, and technical issues.\nMonitor all IT equipment and systems, proactively identifying and troubleshooting potential problems.\nServe as the primary point of contact for IT vendors, OCC Contractor IT support, and WMATA for all OCC-related IT matters.\nCollaborate with WMATA and other contractors to resolve IT-related issues, including providing after-hours, weekend, and remote support for other MetroAccess contractors needing access to OCC systems.\nGenerate weekly reports on IT system performance, user activity, and incident resolution.\nManage and oversee all telephony systems and units within the OCC in partnership with WMATA.\nStay up-to-date on emerging technologies and best practices in IT infrastructure and communication systems.\nQualifications:\nBachelor's degree in Information Technology, Computer Science, or a related field preferred, or 5+ years of progressive experience in IT support, applications implementation, and training.\nStrong understanding of desktop support principles and experience troubleshooting hardware and software issues.\nProven experience with Customer Management Systems (CMS) and similar enterprise applications.\nExcellent communication, interpersonal, and problem-solving skills.\nAbility to work independently and as part of a team in a fast-paced and demanding environment.\nExperience with transportation-related applications, especially Trapeze PASS, is a significant plus.\nThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.\nThe physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions upon request.\nTransdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.\nEEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm\nDrug-free workplace\nIf based in the United States, applicants must be eligible to work in the US without restrictions for any employer at any time and be able to pass a drug screen and background check.\nCalifornia applicants: Please Click Here for the CA Employee Privacy Policy.","datePosted":"2026-04-12T20:32:16.904Z","dateModified":"2026-04-12T20:32:16.904Z","hiringOrganization":{"@type":"Organization","name":"Transdev","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Hyattsville","addressRegion":"MD","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"fe4d578e6c9ee5fc2afad552"},"url":"https://jobsearcher.com/jobs/fe4d578e6c9ee5fc2afad552"}}