CAI Greater Los Angeles Chapter - Executive Director

POSITION SUMMARYThe Head of Education, Programming and Innovation is responsible for leading the strategy, development, and execution of the organization's full education portfolio and programmatic initiatives. This role is accountable for transforming educational offerings into a dynamic, year-round learning ecosystem that drives member engagement, professional development, and organizational growth.This leader will oversee all educational programming, including digital, virtual, and in-person offerings, while integrating technology, incentives, and innovative content strategies to deliver high-impact learning experiences and measurable outcomes. The role requires direct oversight of ACCME-accredited activities, ensuring full compliance with accreditation standards, regulatory requirements, and continuing medical education best practices. A core responsibility of this role is to ensure programming is intentionally designed to serve and engage the organization's diverse membership categories. Approximately 15%–20% of travel is required.Key ResponsibilitiesStrategic Leadership & VisionDevelop and lead a comprehensive education and programming strategy aligned with organizational priorities and long-term growth.Build a segmented education strategy that delivers tailored value across Full Members, International Members, AlliedPro, and Residents/Fellows.Transition the organization from episodic programming to a continuous, lifecycle-based learning model.Incorporate incentive-based engagement strategies (e.g., gamification, badges, milestones, recognition programs) to increase participation and retention.Identify emerging trends, technologies, and innovations to keep programming relevant, differentiated, and future-focused.Serve as a key strategic partner to executive leadership and contribute to enterprise-wide initiatives.Revenue & Growth StrategyPosition education and programming as key strategic growth and revenue drivers.Develop monetization strategies across formats, premium courses, upsell, digital subscriptions, certification, and credentialing programsIdentify opportunities to expand reach and participation through new program formats and channels.Collaborate with internal teams and partners to align programming with broader business objectives.Education & Programming PortfolioOversee the full portfolio of programs delivered across multiple channels, including In-person programs (annual meeting, specialty courses, labs, workshops), virtual, on-demand, and digital learning content, etc.Develop distinct program tracks and experiences tailored to each segmentEnsure a cohesive and integrated experience across all education channels.Ensure all programs meet ACCME accreditation standards and compliance requirementsProgram Design, Incentives & Content InnovationLead the development of high-impact, learner-centric programming that reflects the needs of each membership segment.Design and implement incentive-based learning models, such as achievement badges and recognition, pathways to certifications or advanced credentialsDrive a content lifecycle strategy, ensuring content is reusable, scalable, and accessible across formats.Digital Learning & Platform IntegrationOversee the development and expansion of the organization's digital education ecosystem by establishing a Learning Management System (LMS), content libraries, mobile applications, and engagement tools.Integrate education with CRM and member systems to enable personalized learning journeys based on member type, career stage, and behavior.Utilize data, automation, and AI-driven tools to enhance content recommendations, user engagement, completion, and retention ratesTeam Leadership & OperationsBuild and manage a diverse network of faculty, contributors, and subject matter experts.Develop structured faculty engagement, evaluation, and development programs.Lead and develop a high-performing team responsible for program development, execution, and support.Establish scalable operational processes and frameworks to support growth and efficiency.Ensure compliance with accreditation and regulatory requirements where applicable.Qualifications & Experience12+ years of progressive leadership experience in education, programming, or related fields.Proven experience developing multi-channel education programs (digital, virtual, and in-person).Experience with LMS platforms, digital learning ecosystems, or content delivery platforms strongly preferred.Direct experience with ACCME accreditation and compliance (required)Demonstrated success in implementing engagement or incentive-based learning strategies is a plus.Experience developing or supporting certification or credentialing programs preferred.Strong leadership, strategic thinking, and cross-functional collaboration skills.Experience in a professional association, medical society, or similar environment preferred.Success in This Role Looks LikeA fully integrated multi-channel education ecosystem (digital, virtual, and in-person)Increased engagement driven by incentives, personalization, and learning pathwaysSuccessful launch and growth of certification and credentialing programsMeasurable increases in participation, retention, and program impact across all member segmentsA scalable, modern education platform that positions the organization as a leader in professional developmentFull compliance with ACCME standards and regulatory requirementsJ-18808-Ljbffr