{"schemaVersion":"jobsearcher.job.v1","id":"fe2e32ef1ec0db5a3b4f2ac8","url":"https://jobsearcher.com/jobs/fe2e32ef1ec0db5a3b4f2ac8","canonicalUrl":"https://jobsearcher.com/jobs/fe2e32ef1ec0db5a3b4f2ac8","title":"IT Technical Alignment Engineer","description":"Job Description\n\nLocation:Hybrid - remote, Newington, NH office, and onsite at client locations\nReports to:Director of Operations (with day-to-day oversight from the Technical Alignment Team Lead)Position Summary:\nThe Technical Alignment Engineer (TAE) is responsible for improving the health, security, and consistency of our clients’ IT environments.\nThis is a proactive, client-facing role focused on identifying risks, aligning systems to standards, and reducing recurring issues. The TAE regularly evaluates client environments, maintains accurate documentation, and works closely with internal teams to turn findings into actionable work.\nSuccess in this role means creating more stable environments, fewer reactive issues, and better long-term outcomes for both clients and service teams.\nStrong candidates for this role are proactive, detail-oriented, and take ownership of follow-through. They look for patterns, think beyond individual issues, and consistently work to improve systems over time rather than react to problems as they occur.Primary Responsibilities:\nTechnical Alignment & Continuous Improvement\nConduct scheduled onsite and remote alignment assessments.\nEvaluate client environments against Daystar standards.\nIdentify risks, gaps, and improvement opportunities.\nCreate clear, actionable tickets and recommendations.\nEnsure alignment work is completed consistently and contributes to reducing recurring issues and improving overall system stability.\nDocumentation & Operational Execution\nMaintain accurate and complete client documentation (configs, diagrams, assets, SOPs).\nEnsure documentation supports efficient service delivery across teams.\nManage and prioritize work generated from alignment activities.\nTrack time accurately and follow defined processes.\nEnsure alignment findings are clearly scoped and carried through to completion.\nClient & Internal Collaboration\nBuild strong relationships with client stakeholders during onsite work.\nCommunicate findings clearly, including risks and next steps.\nPartner with Help Desk, Centralized Services, Projects, Client Success Managers and vCIOs to execute work.\nSupport new client onboarding, including assessments, tool deployment, and knowledge transfer.\nEnsure smooth transitions and clean handoffs to ongoing support teams.\nPerformance in this role is measured based on the quality and completion of alignment work, accuracy of documentation, follow-through on improvement opportunities, and contribution to improving system stability and reducing recurring issues.Qualifications:\nRequired Experience\n3+ years in a technical support or client-facing IT role (MSP experience preferred)\nExperience working with:Windows environments and business systems.\nActive Directory and Windows Server.\nNetworking fundamentals (DNS, DHCP, TCP/IP, VPN).Familiarity with ticketing systems and technical documentation tools.\nCore Skills & Traits\nStrong organizational and documentation skills.\nAbility to assess environments and think proactively about improvement.\nClear and professional communication (technical and non-technical).\nAbility to manage competing priorities and stay structured.\nCollaborative mindset and team-first approach.\nAdditional Preferred Experience\nExperience with Halo, ITGlue, DattoRMM, Lifecycle tools, or similar platforms.\nFamiliarity with MSP tools and processes.\nRelevant certifications (CompTIA or similar).\nThis role requires an onsite presence approximately three days per week, regular travel to client sites within a 60-mile radius of Newington, NH, occasional extended travel with overnight stays (typically once per quarter), and participation in an after-hours on-call rotation (approximately one full week every other month outside standard business hours of Monday-Friday, 8:30am-5:00pm).DAYSTAR VALUES\nOur Why:To positively impact and empower people, process, and organizations.\nINTEGRITY\nWe own our performance and follow process.\nWe respect others' time.\nWe are reliable and do what we say we will do.\nWe do the right thing even when it is hard.\nWe communicate with honesty and transparency.\nEMPOWERMENT\nWe respond to mistakes without blame but with a growth-mindset.\nWe seek to learn from our mistakes.\nWe will share our knowledge to help others grow.\nWe take the initiative to grow professionally.\nWe will coach / guide teammates instead of taking over.\nBALANCE\nWe proactively support and manage work-load spikes.\nWe will encourage all employees to take time off.\nWe will cultivate healthy boundaries to support work / personal balance.\nWe utilize / develop healthy habits to reduce stress.\nEXCELLENCE\nWe follow and improve process and documentation.\nWe create the best possible client experience.\nWe cultivate optimism and focus on positive interactions and outcomes.\nWe look for ways to innovate, improve process, and create efficiency.\nPARTNERSHIP\nWe listen to understand and meet our client’s needs.\nWe actively look for opportunities to help our team.\nWe look for ways to support and recognize our partners.\nWe face conflict in a productive and empathetic way.\nWe work as ONE in every (partner) engagement.\\nCompany DescriptionDaystar is a managed services provider and technology alignment integrator for small to midsized businesses. Because all businesses deserve smart, secure, and reliable technology support and guidance, we developed a business-aligned IT support platform, Daystar Direct. Our service helps businesses grow, create new efficiencies, and reduce cyber security risks.\nDaystar exists to help small to mid-sized businesses succeed. After two decades in the technology industry, we understand the dynamics of change. We embrace it and hope to help others in their journey as well.\nLocated in Newington, NH, Daystar was founded in 2000. The company is family-owned and operated by brothers Keith, Dan, and Eric Bamford. For more information on Daystar, please visitwww.daystarinc.com.\nCompany DescriptionDaystar is a managed services provider and technology alignment integrator for small to midsized businesses. Because all businesses deserve smart, secure, and reliable technology support and guidance, we developed a business-aligned IT support platform, Daystar Direct. Our service helps businesses grow, create new efficiencies, and reduce cyber security risks.\\r\\n\\r\\nDaystar exists to help small to mid-sized businesses succeed. After two decades in the technology industry, we understand the dynamics of change. We embrace it and hope to help others in their journey as well.\\r\\n\\r\\nLocated in Newington, NH, Daystar was founded in 2000. The company is family-owned and operated by brothers Keith, Dan, and Eric Bamford. For more information on Daystar, please visit www.daystarinc.com.","company":"Daystar","rawCompany":"daystar","city":"Newington","state":"NH","isRemote":false,"isActive":false,"createdAt":"2026-08-23T04:17:38.159Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Technical Alignment Engineer","description":"Job Description\n\nLocation:Hybrid - remote, Newington, NH office, and onsite at client locations\nReports to:Director of Operations (with day-to-day oversight from the Technical Alignment Team Lead)Position Summary:\nThe Technical Alignment Engineer (TAE) is responsible for improving the health, security, and consistency of our clients’ IT environments.\nThis is a proactive, client-facing role focused on identifying risks, aligning systems to standards, and reducing recurring issues. The TAE regularly evaluates client environments, maintains accurate documentation, and works closely with internal teams to turn findings into actionable work.\nSuccess in this role means creating more stable environments, fewer reactive issues, and better long-term outcomes for both clients and service teams.\nStrong candidates for this role are proactive, detail-oriented, and take ownership of follow-through. They look for patterns, think beyond individual issues, and consistently work to improve systems over time rather than react to problems as they occur.Primary Responsibilities:\nTechnical Alignment & Continuous Improvement\nConduct scheduled onsite and remote alignment assessments.\nEvaluate client environments against Daystar standards.\nIdentify risks, gaps, and improvement opportunities.\nCreate clear, actionable tickets and recommendations.\nEnsure alignment work is completed consistently and contributes to reducing recurring issues and improving overall system stability.\nDocumentation & Operational Execution\nMaintain accurate and complete client documentation (configs, diagrams, assets, SOPs).\nEnsure documentation supports efficient service delivery across teams.\nManage and prioritize work generated from alignment activities.\nTrack time accurately and follow defined processes.\nEnsure alignment findings are clearly scoped and carried through to completion.\nClient & Internal Collaboration\nBuild strong relationships with client stakeholders during onsite work.\nCommunicate findings clearly, including risks and next steps.\nPartner with Help Desk, Centralized Services, Projects, Client Success Managers and vCIOs to execute work.\nSupport new client onboarding, including assessments, tool deployment, and knowledge transfer.\nEnsure smooth transitions and clean handoffs to ongoing support teams.\nPerformance in this role is measured based on the quality and completion of alignment work, accuracy of documentation, follow-through on improvement opportunities, and contribution to improving system stability and reducing recurring issues.Qualifications:\nRequired Experience\n3+ years in a technical support or client-facing IT role (MSP experience preferred)\nExperience working with:Windows environments and business systems.\nActive Directory and Windows Server.\nNetworking fundamentals (DNS, DHCP, TCP/IP, VPN).Familiarity with ticketing systems and technical documentation tools.\nCore Skills & Traits\nStrong organizational and documentation skills.\nAbility to assess environments and think proactively about improvement.\nClear and professional communication (technical and non-technical).\nAbility to manage competing priorities and stay structured.\nCollaborative mindset and team-first approach.\nAdditional Preferred Experience\nExperience with Halo, ITGlue, DattoRMM, Lifecycle tools, or similar platforms.\nFamiliarity with MSP tools and processes.\nRelevant certifications (CompTIA or similar).\nThis role requires an onsite presence approximately three days per week, regular travel to client sites within a 60-mile radius of Newington, NH, occasional extended travel with overnight stays (typically once per quarter), and participation in an after-hours on-call rotation (approximately one full week every other month outside standard business hours of Monday-Friday, 8:30am-5:00pm).DAYSTAR VALUES\nOur Why:To positively impact and empower people, process, and organizations.\nINTEGRITY\nWe own our performance and follow process.\nWe respect others' time.\nWe are reliable and do what we say we will do.\nWe do the right thing even when it is hard.\nWe communicate with honesty and transparency.\nEMPOWERMENT\nWe respond to mistakes without blame but with a growth-mindset.\nWe seek to learn from our mistakes.\nWe will share our knowledge to help others grow.\nWe take the initiative to grow professionally.\nWe will coach / guide teammates instead of taking over.\nBALANCE\nWe proactively support and manage work-load spikes.\nWe will encourage all employees to take time off.\nWe will cultivate healthy boundaries to support work / personal balance.\nWe utilize / develop healthy habits to reduce stress.\nEXCELLENCE\nWe follow and improve process and documentation.\nWe create the best possible client experience.\nWe cultivate optimism and focus on positive interactions and outcomes.\nWe look for ways to innovate, improve process, and create efficiency.\nPARTNERSHIP\nWe listen to understand and meet our client’s needs.\nWe actively look for opportunities to help our team.\nWe look for ways to support and recognize our partners.\nWe face conflict in a productive and empathetic way.\nWe work as ONE in every (partner) engagement.\\nCompany DescriptionDaystar is a managed services provider and technology alignment integrator for small to midsized businesses. Because all businesses deserve smart, secure, and reliable technology support and guidance, we developed a business-aligned IT support platform, Daystar Direct. Our service helps businesses grow, create new efficiencies, and reduce cyber security risks.\nDaystar exists to help small to mid-sized businesses succeed. After two decades in the technology industry, we understand the dynamics of change. We embrace it and hope to help others in their journey as well.\nLocated in Newington, NH, Daystar was founded in 2000. The company is family-owned and operated by brothers Keith, Dan, and Eric Bamford. For more information on Daystar, please visitwww.daystarinc.com.\nCompany DescriptionDaystar is a managed services provider and technology alignment integrator for small to midsized businesses. Because all businesses deserve smart, secure, and reliable technology support and guidance, we developed a business-aligned IT support platform, Daystar Direct. Our service helps businesses grow, create new efficiencies, and reduce cyber security risks.\\r\\n\\r\\nDaystar exists to help small to mid-sized businesses succeed. After two decades in the technology industry, we understand the dynamics of change. We embrace it and hope to help others in their journey as well.\\r\\n\\r\\nLocated in Newington, NH, Daystar was founded in 2000. The company is family-owned and operated by brothers Keith, Dan, and Eric Bamford. For more information on Daystar, please visit www.daystarinc.com.","datePosted":"2026-08-23T04:17:38.159Z","dateModified":"2026-08-23T04:17:38.159Z","hiringOrganization":{"@type":"Organization","name":"Daystar","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Newington","addressRegion":"NH","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"fe2e32ef1ec0db5a3b4f2ac8"},"url":"https://jobsearcher.com/jobs/fe2e32ef1ec0db5a3b4f2ac8"}}