{"schemaVersion":"jobsearcher.job.v1","id":"fe13c7e5abc95fdfd91fa360","url":"https://jobsearcher.com/jobs/fe13c7e5abc95fdfd91fa360","canonicalUrl":"https://jobsearcher.com/jobs/fe13c7e5abc95fdfd91fa360","title":"Practice Success Manager","description":"Description:\nAbout the Company\nFor the past twenty-five plus years, IDOC has remained committed to the success of independent optometrists and today has emerged as a leading alliance of private optometric practice owners in the United States. Founded by an optometrist with the first-hand knowledge of private practice ownership, IDOC empowers independent owners to live the practice of their dreams. IDOC’s core value of “people first, always” and focus on innovation offer a significant competitive advantage to our membership of over 3,200 optometrists – enabling them to embrace change, seize opportunity, and position their practices for long-term success. IDOC serves its members through expert guidance from industry-admired consultants, metric-based business analytics, personal account management, member-exclusive vendor discounts and rebates, continuing education opportunities and national, regional, and local peer networking events.\nWe are proud to be a Great Place to Work-Certified™ company! Check out what our employees say makes working here so great: https://www.greatplacetowork.com/certified-company/7025633.\nRole Summary\nThe IDOC Support Desk (ISD) Consultant serves as the primary \"go-to\" resource for all existing member queries, questions, support, and information needs. As a dedicated knowledge expert and consultant, you will be responsible for providing prompt, efficient, and comprehensive support to our 3,200+ member optometrists across all IDOC products, programs, and services. This role combines exceptional customer service with consultative sales opportunities, ensuring members receive maximum value from their IDOC membership while identifying opportunities for enhanced engagement and growth.\nRequirements:\nResponsibilities:\nMember Support & Service Excellence\nServe as the first point of contact for all member inquiries via phone, email, and other communication channels\nProvide comprehensive information and guidance on all IDOC products, programs, and services\nResolve member issues promptly and efficiently while adhering to established Service Level Agreements (SLAs)\nMaintain detailed records of all member interactions and follow-up activities in CRM systems\nEscalate complex issues to appropriate subject matter experts when necessary\nConsultative Sales & Lead Generation\nIdentify opportunities to enhance member engagement through additional IDOC offerings\nConduct consultative discussions to understand member needs and recommend appropriate solutions\nClose sales on applicable products and services during member interactions\nGenerate qualified leads for specialized teams when advanced expertise is required\nCollaborating with other sales team members and SMEs for products and services on member opportunities\nKnowledge Management & Expertise\nMaintain comprehensive knowledge of all IDOC products, services, vendor programs, and member benefits\nStay current on industry trends, regulations, and competitive landscape in independent optometry\nParticipate in ongoing training and professional development to enhance expertise\nContribute to knowledge base development and process improvement initiatives\nOperational Excellence\nWork flexible schedules to provide coverage from 8am EST to 9pm PST\nMeet or exceed established SLAs for response times and resolution rates\nMaintain high levels of member satisfaction through quality service delivery\nCollaborate effectively with cross-functional teams including marketing, consulting, accounting, and vendor relations and vendor relations\nRequirements\n5+ years of customer service or support experience required\n5+ years of sales or consultative selling experience preferred\nWork flexible schedules to provide coverage from 8am EST to 9pm PST\nOptical industry experience strongly preferred\nProficiency with Microsoft Office (string Excel and PowerPoint a must).\nDetail oriented, proactive multi-tasker.\nStrong organization and prioritization skills.\nAbility to be flexible and work with different functions within the company.\nAbility to communicate confidently with members of senior management.\nWorks well with others, collaborative and cooperative,\nStrong verbal and written communication skills.\nWorks independently with minimal supervision.\nPeople management experience preferred.\nTravel as required to attend/lead/support industry, company, and associations events.","company":"Idoc","rawCompany":"idoc","city":"Middlefield","state":"CT","isRemote":false,"isActive":false,"createdAt":"2026-08-12T12:58:51.627Z","occupations":[{"code":"11-2022.00","title":"Sales Managers","slug":"sales-managers"},{"code":"41-3091.00","title":"Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel","slug":"sales-representatives-of-services-except-advertising-insurance-financial-services-and-travel"},{"code":"29-1041.00","title":"Optometrists","slug":"optometrists"}],"industries":[{"code":"621320","title":"Offices of Optometrists","slug":"offices-of-optometrists"},{"code":"423460","title":"Ophthalmic Goods Merchant Wholesalers","slug":"ophthalmic-goods-merchant-wholesalers"},{"code":"456130","title":"Optical Goods Retailers","slug":"optical-goods-retailers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Practice Success Manager","description":"Description:\nAbout the Company\nFor the past twenty-five plus years, IDOC has remained committed to the success of independent optometrists and today has emerged as a leading alliance of private optometric practice owners in the United States. Founded by an optometrist with the first-hand knowledge of private practice ownership, IDOC empowers independent owners to live the practice of their dreams. IDOC’s core value of “people first, always” and focus on innovation offer a significant competitive advantage to our membership of over 3,200 optometrists – enabling them to embrace change, seize opportunity, and position their practices for long-term success. IDOC serves its members through expert guidance from industry-admired consultants, metric-based business analytics, personal account management, member-exclusive vendor discounts and rebates, continuing education opportunities and national, regional, and local peer networking events.\nWe are proud to be a Great Place to Work-Certified™ company! Check out what our employees say makes working here so great: https://www.greatplacetowork.com/certified-company/7025633.\nRole Summary\nThe IDOC Support Desk (ISD) Consultant serves as the primary \"go-to\" resource for all existing member queries, questions, support, and information needs. As a dedicated knowledge expert and consultant, you will be responsible for providing prompt, efficient, and comprehensive support to our 3,200+ member optometrists across all IDOC products, programs, and services. This role combines exceptional customer service with consultative sales opportunities, ensuring members receive maximum value from their IDOC membership while identifying opportunities for enhanced engagement and growth.\nRequirements:\nResponsibilities:\nMember Support & Service Excellence\nServe as the first point of contact for all member inquiries via phone, email, and other communication channels\nProvide comprehensive information and guidance on all IDOC products, programs, and services\nResolve member issues promptly and efficiently while adhering to established Service Level Agreements (SLAs)\nMaintain detailed records of all member interactions and follow-up activities in CRM systems\nEscalate complex issues to appropriate subject matter experts when necessary\nConsultative Sales & Lead Generation\nIdentify opportunities to enhance member engagement through additional IDOC offerings\nConduct consultative discussions to understand member needs and recommend appropriate solutions\nClose sales on applicable products and services during member interactions\nGenerate qualified leads for specialized teams when advanced expertise is required\nCollaborating with other sales team members and SMEs for products and services on member opportunities\nKnowledge Management & Expertise\nMaintain comprehensive knowledge of all IDOC products, services, vendor programs, and member benefits\nStay current on industry trends, regulations, and competitive landscape in independent optometry\nParticipate in ongoing training and professional development to enhance expertise\nContribute to knowledge base development and process improvement initiatives\nOperational Excellence\nWork flexible schedules to provide coverage from 8am EST to 9pm PST\nMeet or exceed established SLAs for response times and resolution rates\nMaintain high levels of member satisfaction through quality service delivery\nCollaborate effectively with cross-functional teams including marketing, consulting, accounting, and vendor relations and vendor relations\nRequirements\n5+ years of customer service or support experience required\n5+ years of sales or consultative selling experience preferred\nWork flexible schedules to provide coverage from 8am EST to 9pm PST\nOptical industry experience strongly preferred\nProficiency with Microsoft Office (string Excel and PowerPoint a must).\nDetail oriented, proactive multi-tasker.\nStrong organization and prioritization skills.\nAbility to be flexible and work with different functions within the company.\nAbility to communicate confidently with members of senior management.\nWorks well with others, collaborative and cooperative,\nStrong verbal and written communication skills.\nWorks independently with minimal supervision.\nPeople management experience preferred.\nTravel as required to attend/lead/support industry, company, and associations events.","datePosted":"2026-08-12T12:58:51.627Z","dateModified":"2026-08-12T12:58:51.627Z","hiringOrganization":{"@type":"Organization","name":"Idoc","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Middlefield","addressRegion":"CT","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"fe13c7e5abc95fdfd91fa360"},"url":"https://jobsearcher.com/jobs/fe13c7e5abc95fdfd91fa360"}}