Credit & Collections Analyst

Job Summary: The Credit & Collections Analyst is responsible for evaluating customer credit risk, managing collections activities, and supporting accounts receivable processes to optimize cash flow and minimize bad debt. This role partners closely with Sales, Finance, and Customer Service to ensure timely payment while maintaining strong customer relationships. Key Responsibilities: Establish, monitor, and adjust credit limits in accordance with company policies Manage collections efforts for past-due accounts, including customer outreach and payment follow-up Resolve billing discrepancies and disputes in collaboration with internal teams Monitor aging reports and key AR metrics (DSO, delinquency, bad debt exposure) Prepare and maintain credit and collection documentation and reporting Recommend accounts for credit holds, disconnections, escalations, or write-offs as needed Support month-end close activities related to accounts receivable Ensure compliance with internal controls, policies, and applicable regulations Identify process improvements to enhance collection efficiency and customer experience Assess customer creditworthiness through financial analysis, credit reports, and payment history Qualifications: Bachelor’s degree in Finance, Accounting, Business, or related field 3–5 years of experience in credit and collections or accounts receivable Strong understanding of credit analysis, collections practices, and AR processes Proficiency with ERP systems and Microsoft Excel Excellent analytical, communication, and negotiation skills Ability to manage multiple priorities and work independently Preferred Qualifications: Experience in B2B credit and collections Experience improving DSO or reducing bad debt Familiarity with credit reporting agencies and financial statement analysis About FirstLight: FirstLight, headquartered in Albany, New York, provides fiber-optic data, Internet, data center, cloud and voice services to enterprise and carrier customers throughout the Northeast connecting more than 13,000 locations in service with more than 125,000 locations serviceable by our more than 25,000-route mile network. FirstLight offers a robust suite of advanced telecommunications products featuring a comprehensive portfolio of high bandwidth connectivity solutions including Ethernet, wavelength, and dark fiber services as well as dedicated Internet access solutions, data center, cloud and voice services. FirstLight’s clientele includes national cellular providers and wireline carriers and many leading enterprises, spanning high tech manufacturing and research, hospitals and healthcare, banking and financial, secondary education, colleges and universities, and local and state governments. FirstLight Fiber is an equal opportunity employer. In accordance with state and federal laws, FirstLight’s equal opportunity policy is that all applicants and employees are treated equally by the company with respect to employment opportunities, regardless of race, color, religion, sex, sexual orientation, disability, or veteran status or veteran disability.