{"schemaVersion":"jobsearcher.job.v1","id":"fdf4ee76283ae7e92386e045","url":"https://jobsearcher.com/jobs/fdf4ee76283ae7e92386e045","canonicalUrl":"https://jobsearcher.com/jobs/fdf4ee76283ae7e92386e045","title":"Customer Support Representative (Remote)","description":"Position:Customer Support Associate\r\nLocation:Remote (Utah)\r\nCompensation:Base Pay: $21.00 - $22.50 / hour\r\nTotal Compensation:Top performers exceed $31.50/hour + Uncapped bonusesWhat this means: Uncapped earning potential with a proven 40%+ uplift for high performers.Puffy is looking for an elite Customer Support Associate to join our fast-growing eCommerce/DTC brand. This role is for a strategic problem-solver who is skilled in empathetic communication and handling complex customer issues, ready to use AI as an unfair advantage to deliver legendary customer experiences.Responsibilities:\r\nOwn the Customer Relationship: Respond to and own customer issues from first contact to final resolution, providing the foundation for Puffy's award-winning customer experience.\r\nBecome Our On-Site Brand Champion: Utilize autonomy and advanced tools to manage customer interactions, provide thoughtful solutions, and maintain Puffy's brand reputation.\r\nEngineer a Seamless Customer Experience: Manage the flow of customer feedback, keeping meticulous records and providing key insights to the organization.\r\nUtilize AI Co-pilot: Partner with our proprietary AI co-pilot to automate routine inquiries, allowing focus on strategic problem-solving and creating exceptional customer experiences.\r\nLeverage Modern Support Stack: Architect a modern customer experience using tools like Zendesk, Gorgias, or Freshdesk across an e-commerce platform like Shopify.\r\nCommand High Volume Inquiries: Confidently manage a high volume of customer inquiries.Ideal Profile:\r\n1-2+ years of proven customer support expertise in fast-paced, high-stakes environments\r\nMaster of professional communication with ability to command high volume inquiries\r\nFast and accurate typist: 50+ WPM required\r\nProficient in modern support systems: Zendesk, Gorgias, or Freshdesk on Shopify\r\nExcited by technology and sees AI as a partner that enhances skillsThe Puffy DNA\r\nWe're restless, perpetually hungry, and fast-paced, driven by an unwavering belief that we can outperform any competitor — regardless of their size.\r\nBe the Owner: We don't hire employees; we welcome owners. You're accountable for results, not activity.\r\nExecute with Urgency: We thrive in high-stakes environments by making thoughtful decisions quickly and acting decisively.\r\nDemand Excellence: We solve the hard problems that others can't, pushing the boundaries of our craft.\r\nGo All-In: When the mission demands it, we rally as one team to cross the finish line.✨ Your Total Compensation & BenefitsCompensation:\r\nBase: $21–$22.5/hour + unlimited and uncapped bonus earning potential\r\nHealth & Protection:\r\nComprehensive medical, dental, and vision insurance\r\nTime Off:\r\nGenerous Paid Time Off (PTO) + US Public holidays\r\nWork Environment:\r\nAccess to AI-native tool stack\r\nLearning & development opportunities\r\nInternational team collaboration (14+ nationalities)\r\n✅Other Benefits:\r\n401(k) with Company Match\r\nFree Puffy mattress after 6 months\r\n$1,000 Puffy/Halo Board store credit after 1 yearReady to Shape Your Story?\r\nClick \"Apply\" and take the first step.","company":"Puffy","rawCompany":"puffy","city":"Provo","state":"UT","isRemote":true,"isActive":false,"createdAt":"2026-05-03T03:51:58.837Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"41-9099.00","title":"Sales and Related Workers, All Other","slug":"sales-and-related-workers-all-other"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Support Representative (Remote)","description":"Position:Customer Support Associate\r\nLocation:Remote (Utah)\r\nCompensation:Base Pay: $21.00 - $22.50 / hour\r\nTotal Compensation:Top performers exceed $31.50/hour + Uncapped bonusesWhat this means: Uncapped earning potential with a proven 40%+ uplift for high performers.Puffy is looking for an elite Customer Support Associate to join our fast-growing eCommerce/DTC brand. This role is for a strategic problem-solver who is skilled in empathetic communication and handling complex customer issues, ready to use AI as an unfair advantage to deliver legendary customer experiences.Responsibilities:\r\nOwn the Customer Relationship: Respond to and own customer issues from first contact to final resolution, providing the foundation for Puffy's award-winning customer experience.\r\nBecome Our On-Site Brand Champion: Utilize autonomy and advanced tools to manage customer interactions, provide thoughtful solutions, and maintain Puffy's brand reputation.\r\nEngineer a Seamless Customer Experience: Manage the flow of customer feedback, keeping meticulous records and providing key insights to the organization.\r\nUtilize AI Co-pilot: Partner with our proprietary AI co-pilot to automate routine inquiries, allowing focus on strategic problem-solving and creating exceptional customer experiences.\r\nLeverage Modern Support Stack: Architect a modern customer experience using tools like Zendesk, Gorgias, or Freshdesk across an e-commerce platform like Shopify.\r\nCommand High Volume Inquiries: Confidently manage a high volume of customer inquiries.Ideal Profile:\r\n1-2+ years of proven customer support expertise in fast-paced, high-stakes environments\r\nMaster of professional communication with ability to command high volume inquiries\r\nFast and accurate typist: 50+ WPM required\r\nProficient in modern support systems: Zendesk, Gorgias, or Freshdesk on Shopify\r\nExcited by technology and sees AI as a partner that enhances skillsThe Puffy DNA\r\nWe're restless, perpetually hungry, and fast-paced, driven by an unwavering belief that we can outperform any competitor — regardless of their size.\r\nBe the Owner: We don't hire employees; we welcome owners. You're accountable for results, not activity.\r\nExecute with Urgency: We thrive in high-stakes environments by making thoughtful decisions quickly and acting decisively.\r\nDemand Excellence: We solve the hard problems that others can't, pushing the boundaries of our craft.\r\nGo All-In: When the mission demands it, we rally as one team to cross the finish line.✨ Your Total Compensation & BenefitsCompensation:\r\nBase: $21–$22.5/hour + unlimited and uncapped bonus earning potential\r\nHealth & Protection:\r\nComprehensive medical, dental, and vision insurance\r\nTime Off:\r\nGenerous Paid Time Off (PTO) + US Public holidays\r\nWork Environment:\r\nAccess to AI-native tool stack\r\nLearning & development opportunities\r\nInternational team collaboration (14+ nationalities)\r\n✅Other Benefits:\r\n401(k) with Company Match\r\nFree Puffy mattress after 6 months\r\n$1,000 Puffy/Halo Board store credit after 1 yearReady to Shape Your Story?\r\nClick \"Apply\" and take the first step.","datePosted":"2026-05-03T03:51:58.837Z","dateModified":"2026-05-03T03:51:58.837Z","hiringOrganization":{"@type":"Organization","name":"Puffy","sameAs":"https://jobsearcher.com"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"US"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Provo","addressRegion":"UT","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"fdf4ee76283ae7e92386e045"},"url":"https://jobsearcher.com/jobs/fdf4ee76283ae7e92386e045"}}