Service BDC Rep

Description: Service Business Development (BDC) Representative Job Description Summary To provide exceptional customer service while generating appointments for automotive prospects contacting the dealership through phone, internet leads and instant chats. Duties and responsibilities Answer all incoming Service phone calls generated from: o Dealer websites and other sources of advertising o Internet leads Via email and phone calls Respond to all email / chat conversations from prospects. Make daily outgoing Service calls for follow up, prospecting, first appointment, and recalls. Set appointments for service prospects and customers. Communicate with all no-show appointments and reschedule. Educate the customer regarding extended warranty / maintenance / tire wheel coverage policies. Use all tools provided for you to effectively load appointments for all shops. Update all customer information/emails on each call. Assign appointments with appropriate managers. Attend all required meetings and training sessions. Assist Guest Services department in providing customers with loaner vehicles if applicable. Requirements: Preferred Qualifications 3 years of telephonic customer service or appointment setting experience Some previous automotive dealership experience Exceptional communications skills High school diploma or GED Competencies Exceptional customer service attitude Attention to detail and accuracy Works well in a team centered office Dependable and reliable Effective in a fast-paced environment Good organizational and computer skills Ability to multi-task Strong Confidentiality and Work Environment This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands This is largely a sedentary role; however, as filing is required, this can require the ability to lift files, open filing cabinets and bend or stand and climb ladders as necessary. Position Type/Expected Hours of Work This is a full-time position. Days and hours of work are typically rotating Monday through Saturday, 7:00 a.m. to 7:00 p.m. Evening, Holiday and weekend work may be required as job duties demand. Valid driver's license is required, and all applicants must be willing to submit to a drug screen and background check prior to employment. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.