Guest Experience Host - Outdoorsy Hill Country

About Outdoorsy Hill CountryOutdoorsy Hill Country is a premier luxury glamping retreat nestled on 34 stunning acres in Stonewall, Texas. As one of the newest destinations on the Texas Wine Trail, we offer guests a unique, high-end hospitality experience centered on nature. The property features 22 luxury, safari-style tents and unique event spaces, setting a new standard for outdoor lodging. Located just 20 minutes from historic Fredericksburg, we are part of the broader Outdoorsy Destination Network, a growing collection of unique outdoor properties across the country. Join us in delivering an unforgettable luxury adventure in the heart of the Texas Hill Country.About The Outdoorsy GroupFounded in 2015, the Outdoorsy Group has pioneered access to the outdoors by creating the world's leading outdoor travel ecosystem. The Outdoorsy Group's lines of business include:Outdoorsy.com, the most trusted online RV & campervan rental marketplaceThe Outdoorsy Destination Network is a portfolio of campgrounds and glamping retreats in the backyard of our nation's most beautiful landscapes. Roamly, a proprietary insurance company that underpins Outdoorsy.com and serves as a transformative insurance platform to power global marketplaces. Outdoorsy's businesses are united by a long-term mission to restore our relationship with the outdoors and with each otherAbout The RoleThe Guest Experience Host is a key ambassador of Outdoorsy Hill Country, ensuring that every guest's experience from check-in to check-out is welcoming, seamless, and memorable. This person will be the first friendly face guests see and interact with on the property, setting the tone for their entire stay. With a love for people and the outdoors, the Guest Experience Host is energized by providing exceptional customer service and personalized support. The ideal candidate is upbeat, empathetic, detail-oriented, and thrives in a fast-paced environment.This is a full-time role reporting directly to the General Manager.ResponsibilitiesGuest Interaction: Serve as the primary contact for guests and vendors, ensuring smooth communication and a warm, welcoming environmentCommunication & Support: Handle incoming calls, occasional outbound calls, and respond to guest emails and chat inquiries regarding reservations, billing, and general questionsConcierge Services: Coordinate and book private tours, tastings, and other custom experiences for guests prior to arrivalHousekeeping Coordination: Oversee the pre-arrival room inspections, create maintenance tickets as needed, and ensure rooms meet Outdoorsy standards for each guestPost-Stay Inspections: Conduct thorough room checks following guest departures to maintain quality and cleanlinessSales Transactions: Handle food and beverage sales through our POS system (Clover), maintaining accurate and efficient transaction recordsFacility Maintenance: Ensure cleanliness of shared areas, such as the bar and communal bathrooms, to uphold a welcoming atmosphereRequirementsAvailability: Ability to work weekends and holidays as needed, including occasional night shifts based on business demandMindset: A "can-do," team-oriented attitude with a willingness to jump in where neededTechnical Skills: Proficiency with computer systems, POS software, and basic online communication toolsCommunication Skills: Professional and courteous communication across all channels, including phone, email, video, and textAdaptability: Excellent time management skills, with an ability to multitask and handle interruptions in a dynamic environmentReliability: Highly responsive, dependable, and committed to delivering a superior guest experienceCustomer Service: Strong experience in customer service with the ability to empower, empathise, and engage with guestsPhysical Requirements: Ability to lift 15-25 pounds, stand or walk for up to 8 hours, and remain active throughout the shiftProfessionalism: Maintain a high standard of conduct and adhere to all company policies and proceduresPreferred:New Build/Opening Team Experience: Familiarity with the unique demands and opportunities of opening a new propertyPassion for the Outdoors: A genuine love for outdoor activities and sharing that passion with guestsTABC & Food Handler Certifications: Current certifications for alcohol and food handling complianceBenefitsPay Rate: $18-$20/hour DOESchedule: Full-time (5 days on, 2 days off)Availability: 9am-5pm and 11am-7pmComprehensive Benefits: We offer a full health and welfare benefits package, a 401(k) match, and Paid Time Off