Case Manager - Permanent Supportive Housing

Case Manager Permanent Supportive Housing Overview Title: Case Manager Department: Permanent Supportive Housing Responsible To: Program Supervisor Location: Alder House Apartments Status: Part Time and Full-Time Salary: $26 - $28/hr Purpose The Case Manager will work on a dedicated team with a direct caseload of participants in the Permanent Supportive Housing program. Permanent Supportive Housing (PSH)subsidized housing is where residents have a lease and access to voluntary, on-site case management, peer support services, and community activities through the Multnomah County Coordinated Access system, `managed by the Joint Office of Homeless Service (JOHS). To be eligible for PSH, one typically needs to be experiencing chronic homelessness, low income, and have one or more disabilities. Benefits Generous “Time Off” Plan Paid Sick Leave 12 Paid Holidays (Prorated Time) 403(b) Retirement Savings Plan and SEP-IRA Employer-Paid Life Insurance Possibility for Loan Forgiveness through the Federal Public Service Loan Forgiveness Program Duties & Responsibilities Manage a direct caseload of 35% (for part time) and 50% (full-time) of program occupancy. Maintain consistent and reliable attendance to ensure continuity of services and support for clients and team members. Assist with resident screening, intakes, move-ins. Establish trust and develop a professional relationship with residents. Establish and maintain professional boundaries to effectively provide servicing to participants. Set routine, standing appointments for each resident on a weekly basis. Identify resident’s needs, establish goals and objectives, and create a mutually agreed upon individual support plan (ISP) as it relates to continual provision of housing stability. Connect participants with support and services as they relate to needs and ISPs. Ensure effective delivery of case management services by following established ISP, and keeping updated, concise case notes and proper documentation. Ensure documentation accurately reflects progression to maximize positive outcomes. Promote and encourage healthy ADL skill building activities through individual and group-based settings. Provide a resident centered approach to the provision of servicing and support which promotes independence and autonomy. Assist participants in applying for benefits. Care coordination for hospitalizations or other subacute level of care provision including support for admission and/or discharge planning and follow-up services. Respond to participant crises and provide de-escalation, coaching and education as needed. Provide education and professional referrals for services to increase overall quality of life, including referrals and promotion for physical and mental health. Collaborate with building Resident Service Coordinator and Community Health Navigators for continuation of support as appropriate. Positively promote and encourage a supportive culture reflective of agency values. Provide impromptu coaching, training, and support for program participants. Communicate change of conditions and areas of concerns for residents to Program Supervisor team member Coordinate with agency departments for collaborative servicing efforts such as vaccine clinics, health navigation, food security and emergency preparedness to provide maximum internal support for participants. Address volunteer opportunities with Program Supervisor Participate in routine meetings. Establish partnerships with community-based organizations and other identified partners to increase programming supports, enhance quality and quantity of servicing, and opportunities for team trainings and networking opportunities. Develop and maintain relationships with on-site partners. Seek understanding of contract and funding sources to aide Program Manager in program compliance and requirements Ensure spending accurately reflects ISPs and resident needs. Assist Community Health Navigators to understand resident needs. Oversee role specific duties to ensure and maintain HIPAA compliance. Assist in providing content to Program Supervisor for monthly newsletters Participate in the transportation and set up of goods for food security and on-site food pantries. Assist the Program Manager in data tracking. Participate in community events, meals and activities as assigned. Ensure the approach of all delivered services and interactions reflect: Trauma-Informed Approach Resident Based Approach Utilize Resident-Centered Language Strength Based Approach Serve as an Agency Ambassador and accurately portray and represent CfPA and CfPA’s mission, values and vision in and out of the workplace. Qualifications and Skills Core Competencies Understands the importance and need of establishing boundaries; Can clearly communicate and uphold boundaries with population served; Understands the impact and importance of structure and boundaries. Ability to exhibit clear, concise, direct, and intentional communication styles, both written and spoken; Ability to understand various communication styles Has a working knowledge of community based resources and organizations; Ability to inform participants of resources; Experience providing referrals : Is consistent and integral in demeanor and presentation; Reliable and punctual attendance; Adherence for meeting deadlines. Ability to adapt servicing and programming to meet organizational, partnership and/or participants needs. Proven ability to engage with communities of color and the LGBTQ+ communities; Creates a welcoming environment and engages with people of varying backgrounds in group and individual discussions; Encourages and sparks conversation of equal/mutual participation. Understanding of agency values, missions, and vision; Understands position and role in agency structure of vision and mission and performs duties accordingly. Can readily accept feedback, instruction and direction and adjust performance accordingly. Demonstrates ability to rapidly build rapport and trust with participants; Demonstrated success and ongoing ability for building and maintaining community partnerships. Can respond to challenging behaviors and crisis situations; Ability to be minimally impacted by demonstrated high-risk behaviors understanding of the population; Comfortable being around additive behaviors Ability to manage time and priorities independently to ensure the completion of tasks, duties, activities and job requirements; Ability to track and account for time. Skills and Abilities Sufficient manual dexterity and physical ability to perform assigned tasks Skill in case management, interviewing, assessing, planning, coordinating resources and implementing case plans. Familiar with case management best practices Experience making and monitoring quality referrals and collaborating across agency lines to guide clients towards setting and reaching their own goals within the context of available resources and creative problem solving. Demonstrated ability to work effectively, independently, and as part of a cross-disciplinary team. Ability to research community resources and mobilize/leverage resources to encourage client directed success. Physical Demands / Work Environment: Computer literate with working knowledge of Google Office. Must be able to sit, stand, walk, drive, talk on the telephone and/or use a PC for long periods of time. Occasionally required to stand and/or walk for extended periods of time; sit for extended periods of time; lift, push, pull and/or carry objects up to 50 pounds. Requirements At least one (1) year experience providing case management or direct services related to housing stability with diverse and vulnerable populations including homelessness, addiction, and mental health disorders. Experience with crisis management and navigation. BA degree in Social Work, Mental Health, Public Health or other related fields encouraged and not required. QMHA, CDAC, QMHP and/or other credentials are encouraged and not required. Any combination of education, work experience and lived experience will be considered. Ability to speak more than one language is preferred and not required. Must be over the age of eighteen (18). Must posses a valid driver’s license, current proof of auto insurance, and a reliable mode of personal transportation . Must be able to be lawfully employed in the US. About The Community for Positive Aging (the next Chapter of the Hollywood Senior Center) ABOUT THE COMMUNITY FOR POSITIVE AGING Our mission is to foster a healthier, more inclusive and connected Portland for adults 55+ through educational and recreational programming, support services, and care. We are dedicated to creating safe, accessible spaces and opportunities for older community members to thrive. We are committed to raising public awareness, transcending the stigmas associated with aging, and moving toward a more intergenerational future together. Our vision is a fully intergenerational, age-positive, age-inclusive future in which older adults are seen and celebrated, invited, included, and connected in community. “CfPA believes that each employee makes a significant contribution to our overall success. That contribution should not be limited by the assigned responsibilities. Therefore, this position description is designed to outline primary duties, qualifications and job scope, but not limit the incumbent or CfPA, to just the specific work identified. It is our expectation that each employee will offer their services wherever and whenever necessary to ensure the success of our endeavors. Notice of Non-Discrimination It is the policy of the Community for Positive Aging to treat all people with dignity and respect. The agency prohibits discrimination based upon race, sex, religion, creed, color, gender identity, age, national origin, marital status, pregnancy, sexual orientation, gender expression, citizenship status, military service, veteran status, housing status, familial status, source of income, political affiliation, union affiliation, physical disability, mental disability, or other protected status in accordance with applicable law. In addition, we shall not discriminate against minority-owned, women-owned, or emerging small businesses. Notice of Non-Discrimination It is the policy of the Community for Positive Aging to treat all people with dignity and respect. The agency prohibits discrimination based upon race, sex, religion, creed, color, gender identity, age, national origin, marital status, pregnancy, sexual orientation, gender expression, citizenship status, military service, veteran status, housing status, familial status, source of income, political affiliation, union affiliation, physical disability, mental disability, or other protected status in accordance with applicable law. In addition, we shall not discriminate against minority-owned, women-owned, or emerging small business. Pay: $26.00 - $28.00 per hour Work Location: In person