{"schemaVersion":"jobsearcher.job.v1","id":"fde5d3e64a5fc3efb08b3f84","url":"https://jobsearcher.com/jobs/fde5d3e64a5fc3efb08b3f84","canonicalUrl":"https://jobsearcher.com/jobs/fde5d3e64a5fc3efb08b3f84","title":"Customer Service Representative","description":"Job Description\n\nAre you passionate about helping people and providing exceptional customer service? We're looking for a Customer Service Representative who thrives in a fast-paced environment, enjoys solving problems, and takes pride in creating positive customer experiences. If you're dependable, detail-oriented, and enjoy being part of a team that values communication and professionalism, we'd love to hear from you.K ey Responsibilities:Provide accurate, valid and complete information about products and services.Opens customer accounts by recording account information.Take orders, calculate charges and process credit cards.Maintains customer records by updating account information.Record details of customer contacts and actions taken.Resolve product and service problems by clarifying the customers' complaints, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.Assist with requisitions for items based on manufacturing need.Assist with month end for inventory and purchasing.Assist with closing production jobs from Shipping in Epicor.Assist with review of completed MO packets to open SO's and forward documents to CSFiling completed MO packets in production office.Other responsibilities as assigned.Qualifications:A minimum of two years office experience as a customer service representative or data entry clerk and a high school diploma or GED.Strong phone contact handling skills and active listening.Must have strong Excel skills as well as experience with ERP systems.Sage accounting software experience preferable.Excellent verbal and written communication skills and analytical skills required.Physical Requirements:Must be able to sit for extended periods of time.","company":"Electron Beam Technologies","rawCompany":"electron beam technologies","city":"Kankakee","state":"IL","isRemote":false,"isActive":false,"createdAt":"2026-06-07T00:18:57.871Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"43-5061.00","title":"Production, Planning, and Expediting Clerks","slug":"production-planning-and-expediting-clerks"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"423840","title":"Industrial Supplies Merchant Wholesalers","slug":"industrial-supplies-merchant-wholesalers"},{"code":"561499","title":"All Other Business Support Services","slug":"all-other-business-support-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Service Representative","description":"Job Description\n\nAre you passionate about helping people and providing exceptional customer service? We're looking for a Customer Service Representative who thrives in a fast-paced environment, enjoys solving problems, and takes pride in creating positive customer experiences. If you're dependable, detail-oriented, and enjoy being part of a team that values communication and professionalism, we'd love to hear from you.K ey Responsibilities:Provide accurate, valid and complete information about products and services.Opens customer accounts by recording account information.Take orders, calculate charges and process credit cards.Maintains customer records by updating account information.Record details of customer contacts and actions taken.Resolve product and service problems by clarifying the customers' complaints, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.Assist with requisitions for items based on manufacturing need.Assist with month end for inventory and purchasing.Assist with closing production jobs from Shipping in Epicor.Assist with review of completed MO packets to open SO's and forward documents to CSFiling completed MO packets in production office.Other responsibilities as assigned.Qualifications:A minimum of two years office experience as a customer service representative or data entry clerk and a high school diploma or GED.Strong phone contact handling skills and active listening.Must have strong Excel skills as well as experience with ERP systems.Sage accounting software experience preferable.Excellent verbal and written communication skills and analytical skills required.Physical Requirements:Must be able to sit for extended periods of time.","datePosted":"2026-06-07T00:18:57.871Z","dateModified":"2026-06-07T00:18:57.871Z","hiringOrganization":{"@type":"Organization","name":"Electron Beam Technologies","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Kankakee","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"fde5d3e64a5fc3efb08b3f84"},"url":"https://jobsearcher.com/jobs/fde5d3e64a5fc3efb08b3f84"}}