{"schemaVersion":"jobsearcher.job.v1","id":"fde3cb0f2ce3f8e09c815827","url":"https://jobsearcher.com/jobs/fde3cb0f2ce3f8e09c815827","canonicalUrl":"https://jobsearcher.com/jobs/fde3cb0f2ce3f8e09c815827","title":"Customer Service Support Supervisor","description":"Overview\n\nThe Customer Service Representative Supervisor is the line-level supervisor of a team of Customer Service Representatives. In addition to performing all the duties of a Senior Customer Service Representative, the Customer Service Supervisor will provide mentoring and coaching to the support team's staff members while working with management to ensure all departmental goals are achieved.\n\n The Customer Service Supervisor will also be responsible for high-level customer support interactions, helping to resolve a wide variety of customer-related issues, including billing, order processing, updating order status, and other inquiries.\n\nResponsibilities\nSupervises a team of Customer Service Representatives.\nServes as a coach and mentor to the CSR staff.\nWorks with Customer Service Manager (if applicable) to establish team member goals, objectives, and provides input on procedures.\nTrains and develops staff and all new hires.\nAssists management with performance feedback to all CSRs on time.\nAssists management with ensuring compliance of CSRs with company policies and procedures.\nAssists management with developing and implementing workflow procedures and solutions as they relate to the customer service roles.\nResponsible for resolving high-level customer service and support issues, including billing, order status, and customer inquiries.\nRequires full understanding of the current ERP operating system.\nResponsible for creating and reporting the status of orders and reports to local Branch management.\nDaily interaction with various industry-specific software.\nHas knowledge of contracts to assist with any questions or concerns, to be able to provide customers with a one-call, caring resolution.\nMust be able to carry out all duties of a Customer Service Representative as needed.\nWorks closely with operations departments and levels of management, resolving problems and concerns.\nAssists Customer Support Manager with day-to-day tasks necessary to ensure all department goals are met.\nHandles problem recognition, research, isolation, resolution, and follow-up for advanced customer problems.\nManage all departmental mailboxes to ensure customer requests are completed accurately and in a timely manner.\nOther duties as assigned.\nPosition Requirements\n A Bachelor's degree is preferred.\n8-10 years' experience in a customer service department such as Order Administration, Billing etc.\n1-3 years supervisory experience preferred.\nExperience with technology and network administration is preferred.\nStrong working knowledge of Microsoft Office Products (Word, Excel, PowerPoint, and Outlook).\nExceptional oral (especially telephonic) and written communication skills.\nExcellent customer service skills, including the ability to follow up to ensure closure of issues.\nExcellent reading comprehension and mathematical skills.\nPoised, polished professional who can lead by example and make decisions in support of organizational goals and objectives and tactical operations.\nAbility to interpret and analyze data for the purpose of generating reports and handling customer requests.\nKnowledge and understanding of Sharp products and services to provide support to others within the department when needed; in addition, when appropriate, being able to identify Sales opportunities and generate Sales leads with customers to increase sales and marketing potential within the branch.\nAbout Sharp Business Systems\n\nSharp Business Systems (SBS) is a direct sales division of Sharp Electronics Corporation, the U.S. based subsidiary of Japan's Sharp Corporation. With the strategic solutions set that make up the Simply Smarter Office, Sharp Electronics is viewed as a leading provider of innovative technologies and services ranging from its highly acclaimed AQUOS interactive display panels and portfolio of multifunctional printers, to a proven suite of advanced workflow and managed IT services.\n\n Employee Perks\n Comprehensive, family-friendly healthcare plans (medical, dental, vision).\n401k retirement plan with a competitive match and plenty of financial support tools.\nEmployee Assistance Plan to care for you and your family's mental and behavioral health, balance, and support. Financial protection for you and your family (life insurance and disability insurance)\nRewarding and holistic wellness program.\nTraining, professional development, and mentorship\nFull suite of voluntary insurance benefits for financial planning (auto, home, ID protection and legal)\nDynamic culture eager to innovate, enhance diversity, and work smarter.\nSharp Electronics Corporation is an equal opportunity employer – minority – female – disability - veteran.\nAs part of our recruitment process, Sharp Electronics may use automated tools, including artificial intelligence, to assist in the recruiting process. These tools are used to support, and not replace, human decision-making. We are committed to fair and equitable hiring practices, and all hiring decisions are made or reviewed by qualified personnel.\nAll applicants must be authorized to work in the US without sponsorship. All applications must include compensation expectations in order to be considered. Local candidates only, please.","company":"Sharp Electronics Us","rawCompany":"sharp electronics us","city":"Miami Lakes","state":"FL","isRemote":false,"isActive":false,"createdAt":"2026-08-28T10:18:23.274Z","occupations":[{"code":"43-1011.00","title":"First-Line Supervisors of Office and Administrative Support Workers","slug":"first-line-supervisors-of-office-and-administrative-support-workers"},{"code":"39-1022.00","title":"First-Line Supervisors of Personal Service Workers","slug":"first-line-supervisors-of-personal-service-workers"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"811210","title":"Electronic and Precision Equipment Repair and Maintenance","slug":"electronic-and-precision-equipment-repair-and-maintenance"},{"code":"551114","title":"Corporate, Subsidiary, and Regional Managing Offices","slug":"corporate-subsidiary-and-regional-managing-offices"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Service Support Supervisor","description":"Overview\n\nThe Customer Service Representative Supervisor is the line-level supervisor of a team of Customer Service Representatives. In addition to performing all the duties of a Senior Customer Service Representative, the Customer Service Supervisor will provide mentoring and coaching to the support team's staff members while working with management to ensure all departmental goals are achieved.\n\n The Customer Service Supervisor will also be responsible for high-level customer support interactions, helping to resolve a wide variety of customer-related issues, including billing, order processing, updating order status, and other inquiries.\n\nResponsibilities\nSupervises a team of Customer Service Representatives.\nServes as a coach and mentor to the CSR staff.\nWorks with Customer Service Manager (if applicable) to establish team member goals, objectives, and provides input on procedures.\nTrains and develops staff and all new hires.\nAssists management with performance feedback to all CSRs on time.\nAssists management with ensuring compliance of CSRs with company policies and procedures.\nAssists management with developing and implementing workflow procedures and solutions as they relate to the customer service roles.\nResponsible for resolving high-level customer service and support issues, including billing, order status, and customer inquiries.\nRequires full understanding of the current ERP operating system.\nResponsible for creating and reporting the status of orders and reports to local Branch management.\nDaily interaction with various industry-specific software.\nHas knowledge of contracts to assist with any questions or concerns, to be able to provide customers with a one-call, caring resolution.\nMust be able to carry out all duties of a Customer Service Representative as needed.\nWorks closely with operations departments and levels of management, resolving problems and concerns.\nAssists Customer Support Manager with day-to-day tasks necessary to ensure all department goals are met.\nHandles problem recognition, research, isolation, resolution, and follow-up for advanced customer problems.\nManage all departmental mailboxes to ensure customer requests are completed accurately and in a timely manner.\nOther duties as assigned.\nPosition Requirements\n A Bachelor's degree is preferred.\n8-10 years' experience in a customer service department such as Order Administration, Billing etc.\n1-3 years supervisory experience preferred.\nExperience with technology and network administration is preferred.\nStrong working knowledge of Microsoft Office Products (Word, Excel, PowerPoint, and Outlook).\nExceptional oral (especially telephonic) and written communication skills.\nExcellent customer service skills, including the ability to follow up to ensure closure of issues.\nExcellent reading comprehension and mathematical skills.\nPoised, polished professional who can lead by example and make decisions in support of organizational goals and objectives and tactical operations.\nAbility to interpret and analyze data for the purpose of generating reports and handling customer requests.\nKnowledge and understanding of Sharp products and services to provide support to others within the department when needed; in addition, when appropriate, being able to identify Sales opportunities and generate Sales leads with customers to increase sales and marketing potential within the branch.\nAbout Sharp Business Systems\n\nSharp Business Systems (SBS) is a direct sales division of Sharp Electronics Corporation, the U.S. based subsidiary of Japan's Sharp Corporation. With the strategic solutions set that make up the Simply Smarter Office, Sharp Electronics is viewed as a leading provider of innovative technologies and services ranging from its highly acclaimed AQUOS interactive display panels and portfolio of multifunctional printers, to a proven suite of advanced workflow and managed IT services.\n\n Employee Perks\n Comprehensive, family-friendly healthcare plans (medical, dental, vision).\n401k retirement plan with a competitive match and plenty of financial support tools.\nEmployee Assistance Plan to care for you and your family's mental and behavioral health, balance, and support. Financial protection for you and your family (life insurance and disability insurance)\nRewarding and holistic wellness program.\nTraining, professional development, and mentorship\nFull suite of voluntary insurance benefits for financial planning (auto, home, ID protection and legal)\nDynamic culture eager to innovate, enhance diversity, and work smarter.\nSharp Electronics Corporation is an equal opportunity employer – minority – female – disability - veteran.\nAs part of our recruitment process, Sharp Electronics may use automated tools, including artificial intelligence, to assist in the recruiting process. These tools are used to support, and not replace, human decision-making. We are committed to fair and equitable hiring practices, and all hiring decisions are made or reviewed by qualified personnel.\nAll applicants must be authorized to work in the US without sponsorship. All applications must include compensation expectations in order to be considered. Local candidates only, please.","datePosted":"2026-08-28T10:18:23.274Z","dateModified":"2026-08-28T10:18:23.274Z","hiringOrganization":{"@type":"Organization","name":"Sharp Electronics Us","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Miami Lakes","addressRegion":"FL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"fde3cb0f2ce3f8e09c815827"},"url":"https://jobsearcher.com/jobs/fde3cb0f2ce3f8e09c815827"}}