{"schemaVersion":"jobsearcher.job.v1","id":"fddf85d5f74b3587b3dfd056","url":"https://jobsearcher.com/jobs/fddf85d5f74b3587b3dfd056","canonicalUrl":"https://jobsearcher.com/jobs/fddf85d5f74b3587b3dfd056","title":"Client Executive - Virtual","description":"Our Story\n\nAt Alight, we believe a company’s success starts with its people. Alight embraces values that come directly from our people – purposeful, human, united and growth-minded – reflecting our inclusive culture and promise that our clients expect. We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management.\n\nOur Benefits\n\nWith a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and vision coverages starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities – all within a thriving global organization.\n\nFlexible Working\n\nSo that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 6 years in a row.\n\nGreat Place to Work\n\nThanks to the work of every colleague, Alight has received multiple awards of recognition including “Great Place to Work” for the past 7 years and Fortune’s “Best Companies to Work For.” To learn more about our company culture and awards Click Here.\n\nWe invite you to join our team! Learn more at careers.alight.com.\n\nAbout the Role\n\nThis role is responsible for the overall management, retention, and growth of their assigned portfolio of clients. They are accountable for revenue retention and growth, client renewals, client satisfaction, and for maximizing the value clients derive from our products and solutions.\n\nResponsibilities\n\nDeveloping and builds meaningful and trusted relationships across internal teams, customer stakeholders, and key influential third-party stakeholders.\n\nLeading through influence; persuades, motivates, and inspires action toward desired outcomes.\n\nAsking provocative questions to uncover and understand the client’s business goals, priorities, and desired outcomes.\n\nAnticipating the client’s needs and effectively positions solutions to drive value maximization, retention, and revenue growth.\n\nAdvocating and connecting capabilities, support, and/or services for clients. Advocates internally and facilitates the involvement of Sales, Delivery, and other functions to achieve common goals.\n\nConsulting with clients regularly on best practices to increase product adoption and utilization.\n\nIdentifying opportunities for expansion of solutions to support and drive the client’s desired business outcomes.\n\nOwning the Account Health strategy for assigned client accounts. Proactively monitors and identifies client retention risk. Designs and executes success plans to resolve issues and mitigate risk.\n\nLeading the strategy, preparation and execution of Quarterly Client Business Reviews (QBRs).\n\nLeading the renewal strategy for assigned book of business.\n\nRequirements\n\n7+ years of equivalent experience in a Customer Success/Account Management role. Experience managing a book of large enterprise, high ARR/ high complexity accounts.\n\nPossess business and financial acumen to lead successful negotiations and secure multi-year renewals.\n\nHave a strategic, growth mindset and proven ability to develop and execute customer success engagements and strategies.\n\nAble to build relationships across multiple client personas and key internal/external stakeholders.\n\nLead and thrive in an evolving environment while managing priorities and deliverables across assigned accounts and teams.\n\nPossess leadership, communication, project-management, and presentation skills.\n\nHave a passion for delivering market-differentiating customer experiences.\n\nAble to travel 25%-35% as required.\n\nApplication and Interview\n\nBy applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.\n\nAlight requires all virtual interviews to be conducted on video. Please be aware that Alight is a camera-on culture and may require occasional travel to one of our physical office locations.\n\nOur commitment to Inclusion\n\nWe celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.\n\nAt Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.\n\nAs part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com.\n\nEqual Opportunity Policy Statement\n\nAlight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans, and other covered veterans.\n\nAlight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request reasonable accommodations/modifications by contacting their recruiter.\n\nAuthorization to work in the Employing Country\n\nApplicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the Employing Country and with Alight.\n\nNote, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.\n\nWe offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.\n\nSalary Pay Range\n\nMinimum :\n\n142,300.00 USD\n\nMaximum :\n\n150,000.00 USD\n\nPay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight\n\nDISCLAIMER:\n\nNothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.\n\nAlight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.","company":"Alight","rawCompany":"alight","city":"Orlando","state":"FL","isRemote":false,"isActive":false,"createdAt":"2026-08-29T10:11:45.201Z","occupations":[{"code":"41-3091.00","title":"Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel","slug":"sales-representatives-of-services-except-advertising-insurance-financial-services-and-travel"},{"code":"11-2022.00","title":"Sales Managers","slug":"sales-managers"},{"code":"41-9099.00","title":"Sales and Related Workers, All Other","slug":"sales-and-related-workers-all-other"}],"industries":[{"code":"541618","title":"Other Management Consulting Services","slug":"other-management-consulting-services"},{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"},{"code":"561320","title":"Temporary Help Services","slug":"temporary-help-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Client Executive - Virtual","description":"Our Story\n\nAt Alight, we believe a company’s success starts with its people. Alight embraces values that come directly from our people – purposeful, human, united and growth-minded – reflecting our inclusive culture and promise that our clients expect. We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management.\n\nOur Benefits\n\nWith a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and vision coverages starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities – all within a thriving global organization.\n\nFlexible Working\n\nSo that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 6 years in a row.\n\nGreat Place to Work\n\nThanks to the work of every colleague, Alight has received multiple awards of recognition including “Great Place to Work” for the past 7 years and Fortune’s “Best Companies to Work For.” To learn more about our company culture and awards Click Here.\n\nWe invite you to join our team! Learn more at careers.alight.com.\n\nAbout the Role\n\nThis role is responsible for the overall management, retention, and growth of their assigned portfolio of clients. They are accountable for revenue retention and growth, client renewals, client satisfaction, and for maximizing the value clients derive from our products and solutions.\n\nResponsibilities\n\nDeveloping and builds meaningful and trusted relationships across internal teams, customer stakeholders, and key influential third-party stakeholders.\n\nLeading through influence; persuades, motivates, and inspires action toward desired outcomes.\n\nAsking provocative questions to uncover and understand the client’s business goals, priorities, and desired outcomes.\n\nAnticipating the client’s needs and effectively positions solutions to drive value maximization, retention, and revenue growth.\n\nAdvocating and connecting capabilities, support, and/or services for clients. Advocates internally and facilitates the involvement of Sales, Delivery, and other functions to achieve common goals.\n\nConsulting with clients regularly on best practices to increase product adoption and utilization.\n\nIdentifying opportunities for expansion of solutions to support and drive the client’s desired business outcomes.\n\nOwning the Account Health strategy for assigned client accounts. Proactively monitors and identifies client retention risk. Designs and executes success plans to resolve issues and mitigate risk.\n\nLeading the strategy, preparation and execution of Quarterly Client Business Reviews (QBRs).\n\nLeading the renewal strategy for assigned book of business.\n\nRequirements\n\n7+ years of equivalent experience in a Customer Success/Account Management role. Experience managing a book of large enterprise, high ARR/ high complexity accounts.\n\nPossess business and financial acumen to lead successful negotiations and secure multi-year renewals.\n\nHave a strategic, growth mindset and proven ability to develop and execute customer success engagements and strategies.\n\nAble to build relationships across multiple client personas and key internal/external stakeholders.\n\nLead and thrive in an evolving environment while managing priorities and deliverables across assigned accounts and teams.\n\nPossess leadership, communication, project-management, and presentation skills.\n\nHave a passion for delivering market-differentiating customer experiences.\n\nAble to travel 25%-35% as required.\n\nApplication and Interview\n\nBy applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.\n\nAlight requires all virtual interviews to be conducted on video. Please be aware that Alight is a camera-on culture and may require occasional travel to one of our physical office locations.\n\nOur commitment to Inclusion\n\nWe celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.\n\nAt Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.\n\nAs part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com.\n\nEqual Opportunity Policy Statement\n\nAlight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans, and other covered veterans.\n\nAlight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request reasonable accommodations/modifications by contacting their recruiter.\n\nAuthorization to work in the Employing Country\n\nApplicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the Employing Country and with Alight.\n\nNote, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.\n\nWe offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.\n\nSalary Pay Range\n\nMinimum :\n\n142,300.00 USD\n\nMaximum :\n\n150,000.00 USD\n\nPay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight\n\nDISCLAIMER:\n\nNothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.\n\nAlight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.","datePosted":"2026-08-29T10:11:45.201Z","dateModified":"2026-08-29T10:11:45.201Z","hiringOrganization":{"@type":"Organization","name":"Alight","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Orlando","addressRegion":"FL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"fddf85d5f74b3587b3dfd056"},"url":"https://jobsearcher.com/jobs/fddf85d5f74b3587b3dfd056"}}