Customer Service Representative - (Manufacturing)

Position OverviewThe Customer Service Representative (CSR) is responsible for delivering exceptional customer service by building strong customer relationships, processing purchase orders, monitoring product availability and delivery schedules, and resolving order-related issues in a timely manner.This role serves as the primary point of contact for customers regarding product offerings, pricing, scheduling, shipping inquiries, and account support. The CSR will also identify upselling opportunities, support inventory and order management processes, and collaborate with internal departments to ensure customer satisfaction.The ideal candidate will have strong communication skills, customer service experience, and the ability to quickly learn new computer systems and processes.Key ResponsibilitiesBuild and maintain strong customer relationships while providing account, product, and service supportProcess customer purchase orders, quotes, and order changes accuratelyMonitor order status and ensure timely product deliveryResolve customer order issues and coordinate with vendors to address product or delivery concernsResearch vendors and obtain quotes for non-stock itemsCollaborate with internal departments to support customer requests and inquiriesAssist with inventory management and maintaining adequate stock levelsHelp minimize unnecessary freight expenses and operational costsResearch and resolve accounts receivable disputes and payment discrepanciesProduce customer activity reports and assist with customer KPI trackingAssist with preparing and occasionally delivering customer presentationsIdentify upselling opportunities and support business development efforts within assigned accounts or territoriesMaintain accurate customer records and update account information as neededFollow company standard operating procedures and LEAN operational practicesContinuously identify process improvement opportunitiesOccasionally enter plant areas to discuss customer inquiries with internal teamsPerform additional duties as assignedRequired QualificationsHigh school diploma or equivalent4+ years of customer service, purchasing, warehouse, or related experienceStrong computer skills including:Microsoft WordExcelOutlook/EmailAbility to quickly learn ERP and inventory management systemsStrong verbal and written communication skillsAbility to communicate professionally over phone and emailStrong organizational skills and attention to detailAbility to work independently and within a team environmentMathematical aptitude for basic calculationsPreferred QualificationsAssociate's or Bachelor's degree in:Supply Chain ManagementBusinessFinanceRelated fieldDistribution industry experienceERP or inventory management system experienceMechanical or technical knowledge is helpful but not requiredWork Environment & Physical RequirementsProfessional office environment with regular computer and phone usageLong periods of computer work and repetitive keyboardingFrequent sitting and regular communication by phone and emailOccasional lifting and moving of items up to 25 40 lbsSpecific vision requirements include:Close visionDistance visionPeripheral visionDepth perceptionAbility to adjust focusAdditional InformationCustomer service experience is required; experience is valued over educationTraining will be provided on the company ERP systemPosition may occasionally require evening or weekend work with limited noticeNo driving or equipment operation requiredNesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.