Seasonal Tax Customer Support Agent (Remote – United States Only)

Immediate Hiring | $13/Hour | Weekly Pay | Seasonal ProjectWe are urgently hiring Seasonal Tax Customer Support Agents to support customers using a major US consumer tax software platform during peak tax season.This is a fully remote, work-from-home opportunity for candidates physically located within the United States only.This is a short-term seasonal project. Candidates must be available to begin training immediately.Pay and Project DetailsPay rate: $13.00 per hourWeekly pay issued every Friday for approved hours worked the previous weekContracts will be issued and managed via Skuad (Payoneer WFM)Short-term projectTraining is required before beginning production workTraining is paid only after successful completion of training, completion of the first production milestones, and passing the required background screeningWhat You Will Be DoingYou will support customers using a leading US consumer tax software platform through inbound phone and chat support.Responsibilities IncludeHelping customers navigate tax software and complete the next stepsAssisting customers with locating prior-year returns, amendments, and account informationAnswering product and "how-to" questionsTroubleshooting login, account, and basic technical issuesUsing scripts, workflows, and knowledge base articles to resolve customer concernsEscalating more complex tax or technical questions to the appropriate teamMaintaining accurate notes and case documentationHandling sensitive financial and personal information securelyDelivering professional, empathetic customer support at all timesRequirementsRequired ExperienceTo qualify, you must have previous customer support experience and experience using or supporting consumer tax software such as Intuit TurboTax, H&R Block, TaxAct, or similar.You Must Be ComfortableNavigating tax return stepsHelping customers find prior-year tax returnsSupporting customers through inbound phone and chatTroubleshooting product and account issuesExplaining product features and next steps clearlyWorking with sensitive customer information in a secure environmentExperience With Tax Software May Be From EitherProfessional customer support experience, orPersonal experience using tax software and helping others navigate itMinimum RequirementsApplicants must:Be physically located in the United StatesBe legally authorized to work in the United StatesBe at least 18 years oldHave a High School Diploma, GED, or equivalentHave fluent or native-level English communication skillsHave previous remote work experienceBe available to start training immediatelyBe comfortable working evenings, weekends, and flexible shifts if requiredBe willing and able to pass a background screeningMandatory Technical RequirementsYou must have all of the following:Windows 11 desktop or laptopApple or macOS devices are not permittedIntel Core i5 processor minimum, 7th Generation or newer strongly preferredMinimum 8 GB RAMWired internet connectionWi‑Fi-only setups are not permittedUSB headset with microphoneReliable power and internet suitable for uninterrupted workAbility to use secure browser and VPN systems if requiredQuiet, dedicated workspace free from interruptionsImportant Before You ApplyYou cannot move forward in the hiring process unless you complete the mandatory pre-screen questionnaire.Applications that do not include a completed questionnaire will not be reviewed.Because we are hiring urgently, candidates who complete all required steps quickly will be prioritized.Hiring ProcessSubmit your application and resumeComplete the mandatory pre-screen questionnaireComplete and pass the required background screeningBegin training immediately if selectedApplication SupportJob DescriptionIf you experience technical issues during the application process or have role-related questions after reviewing the full job description, please contact:hrintuit@resolv.globalPlease include "Seasonal Tax Support" in the subject line.