{"schemaVersion":"jobsearcher.job.v1","id":"fdbb7fa5a94d855de2bc4c07","url":"https://jobsearcher.com/jobs/fdbb7fa5a94d855de2bc4c07","canonicalUrl":"https://jobsearcher.com/jobs/fdbb7fa5a94d855de2bc4c07","title":"Client Services Representative","description":"Client Services Representative\nPayTrace by North - Remote\nPayTrace by North. Payment and ACH processing, virtual terminals, and more.\nThe Client Services Representative at PayTrace provides front line support operations for our clients and sales partners to deliver an exceptional customer service experience.\nWhat you'll do:\nTroubleshoot, diagnose, and resolve technical hardware and software issues.\nResearch questions/issues using available information and resources.\nIdentify and escalate situations requiring urgent attention.\nLog all help desk interactions via computerized ticketing system (Team Support).\nProactively help to build and maintain support infrastructure and documentation including external user facing self-help system and internal support documentation.\nShare information with other team members on how problems or issues were solved, and proactively work with team\nPerform PayTrace product training and product demonstrations to end users.\nMaintain constructive relationships and listen to our merchants and resellers needs and pain points in order to help provide strategic feedback to other departments.\nWhat we need from you:\nA minimum of one (1) year customer service work experience.\nHigh School Diploma or equivalent required. College degree preferred.\nCompetently and confidently interacts with our merchants and sales partners.\nProblem-solver mindset.\nPolished written, verbal, and presentation communication skills.\nPositive team player, group collaborator, and interpersonal communicator.\nProficient in Microsoft Office and/or Google Workspace and able to quickly learn other relevant programs.\nHigh level understanding of basic computer components including operating systems, browsers, and peripherals (printers and other attached hardware).\nFlexible and eager to learn and work on diverse tasks as needed.\nHow to stand out (Preferred):\nThoroughly understands the payment industry, including knowledge of the industry's structure, VISA and MasterCard interchange qualification, and PCI.\nWhat we offer:\nWe offer a comprehensive benefits package that enables our teams to live a life well lived, both personally and professionally. Some of our perks include:\nMedical, Dental, & Vision Coverage\nPaid Time Off\n401(k) + Match\nMental Health Support & Well-Being Program\nPaid Maternity & Paternity Leave\nEducation Assistance\nCompany-funded Lifestyle Spending Account\nHourly Pay Range: $17-$21\nPay within this range varies by work location and on job-related knowledge, skills, and experience. We look forward to discussing your pay expectations and our full total rewards offerings throughout the interview process.\nWho we are:\nPayTrace by North, your B2B payments experts, transforms financial and accounting processes to future-proof your business. With advanced payment automation solutions and a user-friendly API, they help B2B companies become more efficient, successful, and profitable. Processing more than $48 billion in payment transactions, PayTrace is committed to providing easy-to-use payment solutions and merchant services, with built-in PCI compliance and security, and 5-star service.\nAt North, we celebrate diversity and create an inclusive environment for everyone. We are an equal-opportunity employer.\nTo learn more about North and our family of companies, visit our website: https://www.north.com/company/about/our-companies-brands","company":"North1","rawCompany":"north1","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-08-04T00:14:41.286Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"43-9061.00","title":"Office Clerks, General","slug":"office-clerks-general"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"}],"industries":[{"code":"522390","title":"Other Activities Related to Credit Intermediation","slug":"other-activities-related-to-credit-intermediation"},{"code":"522320","title":"Financial Transactions Processing, Reserve, and Clearinghouse Activities","slug":"financial-transactions-processing-reserve-and-clearinghouse-activities"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Client Services Representative","description":"Client Services Representative\nPayTrace by North - Remote\nPayTrace by North. Payment and ACH processing, virtual terminals, and more.\nThe Client Services Representative at PayTrace provides front line support operations for our clients and sales partners to deliver an exceptional customer service experience.\nWhat you'll do:\nTroubleshoot, diagnose, and resolve technical hardware and software issues.\nResearch questions/issues using available information and resources.\nIdentify and escalate situations requiring urgent attention.\nLog all help desk interactions via computerized ticketing system (Team Support).\nProactively help to build and maintain support infrastructure and documentation including external user facing self-help system and internal support documentation.\nShare information with other team members on how problems or issues were solved, and proactively work with team\nPerform PayTrace product training and product demonstrations to end users.\nMaintain constructive relationships and listen to our merchants and resellers needs and pain points in order to help provide strategic feedback to other departments.\nWhat we need from you:\nA minimum of one (1) year customer service work experience.\nHigh School Diploma or equivalent required. College degree preferred.\nCompetently and confidently interacts with our merchants and sales partners.\nProblem-solver mindset.\nPolished written, verbal, and presentation communication skills.\nPositive team player, group collaborator, and interpersonal communicator.\nProficient in Microsoft Office and/or Google Workspace and able to quickly learn other relevant programs.\nHigh level understanding of basic computer components including operating systems, browsers, and peripherals (printers and other attached hardware).\nFlexible and eager to learn and work on diverse tasks as needed.\nHow to stand out (Preferred):\nThoroughly understands the payment industry, including knowledge of the industry's structure, VISA and MasterCard interchange qualification, and PCI.\nWhat we offer:\nWe offer a comprehensive benefits package that enables our teams to live a life well lived, both personally and professionally. Some of our perks include:\nMedical, Dental, & Vision Coverage\nPaid Time Off\n401(k) + Match\nMental Health Support & Well-Being Program\nPaid Maternity & Paternity Leave\nEducation Assistance\nCompany-funded Lifestyle Spending Account\nHourly Pay Range: $17-$21\nPay within this range varies by work location and on job-related knowledge, skills, and experience. We look forward to discussing your pay expectations and our full total rewards offerings throughout the interview process.\nWho we are:\nPayTrace by North, your B2B payments experts, transforms financial and accounting processes to future-proof your business. With advanced payment automation solutions and a user-friendly API, they help B2B companies become more efficient, successful, and profitable. Processing more than $48 billion in payment transactions, PayTrace is committed to providing easy-to-use payment solutions and merchant services, with built-in PCI compliance and security, and 5-star service.\nAt North, we celebrate diversity and create an inclusive environment for everyone. We are an equal-opportunity employer.\nTo learn more about North and our family of companies, visit our website: https://www.north.com/company/about/our-companies-brands","datePosted":"2026-08-04T00:14:41.286Z","dateModified":"2026-08-04T00:14:41.286Z","hiringOrganization":{"@type":"Organization","name":"North1","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"fdbb7fa5a94d855de2bc4c07"},"url":"https://jobsearcher.com/jobs/fdbb7fa5a94d855de2bc4c07"}}