Administrative Dispatcher/Receptionist

Servpro Administrative Dispatcher/ReceptionistDo you love helping people through difficult situations? Then, don't miss your chance to join our Franchise as an Administrative Dispatcher/Receptionist. In this position you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage "Like it never even happened"! We're seeking someone who is great on the phone, who has excellent analytical skills, and who is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you'll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, enjoys providing excellent customer service to both teammates and customers, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!As a valued SERVPRO Franchise employee, you will receive a competitive pay rate with opportunity to learn and grow. Primary ResponsibilitiesReceive and enter all lead calls and job referralsIntake customer and client calls into the Servpro system and ensure follow-up to maximize excellent customer serviceReceive general phone calls and refer to appropriate staff memberDocument calls for weekly call log reportDispatch lead calls and job referrals to production manager and sales/marketing teamDaily analyze dispatch WIP reportOffice administrative duties such as preparing email and written correspondencePerform detailed and accurate data entryAssist other departments, as neededPosition Requirements2+ year(s) of administrative or office-related experienceExperience in service industry environment a plusPossess polite, confident, and excellent customer service skills, including listening and questioning skillsExcellent organizational skills and strong attention to detailCapability to work in a fast-paced, team-oriented office environmentProficient in Microsoft Office (i.e., Outlook, Word, Excel)Ability to learn new software, including Xactimate and proprietary softwareMinimum of HSD/GEDAble to successfully complete a background check subject to applicable lawHours40 hours/week, flexible to work overtime when requiredMonday - Friday 8 a.m. to 5 p.m.Pay Rate Competitive pay based on experience Swizek Enterprises, Inc is an EOE M/F/D/V employer Each SERVPRO Franchise is Independently Owned and Operated. Revised 02.21 Compensation: $18.00 - $21.00 per hour