{"schemaVersion":"jobsearcher.job.v1","id":"fda96cab5f3ea0e4cb2c5f8a","url":"https://jobsearcher.com/jobs/fda96cab5f3ea0e4cb2c5f8a","canonicalUrl":"https://jobsearcher.com/jobs/fda96cab5f3ea0e4cb2c5f8a","title":"Customer Service Representative","description":"Job Description:\nCollaborate with innovative 3Mers around the world\nChoosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a wide variety of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3Mers.\nThis position provides an opportunity to transition from other private, public, government or military experience to a 3M career.\nThe impact you will make in this role\nAs a Customer Service Representative, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative people around the world. Here, you will make an impact by:\nYou will lead customer satisfaction through proactive customer interactions via the phone, email and chat. You will need to proactively respond to customer inquiries and creatively resolve complex daily issues.\nYou will drive successful customer order management activities by processing orders accurately and ensuring timely delivery. To do this you will need to interact with sales reps, pricing teams and the customer to ensure pricing, product and order accuracy. You will coordinate with the logistics and supply chain teams to track shipments and update customers on delivery status. You will work with our AR and Disputes areas to help manage returns and exchanges according to company policies.\nYou will implement change and process improvements by collaborating internally with your team and other internal areas such as sales, supply chain, AR/disputes/returns teams and technical support areas to address customer needs.\nYou will build strong customer relationships by understanding their order patterns, actively listening to their needs, then using that to find creative solutions to complex issues and inquiries. Adaptive communication is key while balancing ongoing issues, activities and priorities.\nYour Skills and Expertise\nTo set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications:\nBachelor’s degree or higher (completed and verified prior to start) AND two (2) years of experience engaging, servicing or selling to customers, clients, and/or direct experience in a Customer Services role in a private, public or government environment\nOR\nHigh school diploma/ GED (completed and verified prior to start) AND six (6) years of experience engaging, servicing or selling to customers, clients, and/or direct experience in a Customer Services role in a private, public or government environment\nAdditional qualifications that could help you succeed even further in this role include:\nPossess a bachelor’s degree or higher (completed and verified prior to start)\nSix (6) years of experience with a customer service role\nExperience in ERP and CRM systems (SAP and Salesforce)\nExperienced with cross-functional project leadership preferred\nSelf-motivated, and able to work effectively, in cross-functional groups, and with internal and external customers\nAbility to resolve conflicts effectively and take the initiative to resolve issues before they become problems\nAbility to follow through with commitments and show concern for the needs of others\nExcellent oral and written communication, including presentation skills\nClear and conceptual thinking ability; excellent judgment and discretion\nPrefers to stay busy with a full workload and enjoys meeting challenges\nAbility to handle work-related stress; handle multiple priorities simultaneously; and meet deadlines\nWork location:\n3M Center - Maplewood, MN\nThis role follows an on-site working model, requiring the employee to work at least four days a week at the 3M Center in Maplewood, MN.\nTravel: May include up to 5% domestic/international\nRelocation Assistance: Not authorized\nMust be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).\nSupporting Your Well-being\n3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.\nChat with Max\nFor assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting assistant on 3M.com/careers.\nApplicable to US Applicants Only:The expected compensation range for this position is $84,595 - $103,394, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/.\nGood Faith Posting Date Range 02/19/2026 To 03/21/2026 Or until filled\nAll US-based 3M full time employees will need to sign an employee agreement as a condition of employment with 3M. This agreement lays out key terms on using 3M Confidential Information and Trade Secrets. It also has provisions discussing conflicts of interest and how inventions are assigned. Employees that are Job Grade 7 or equivalent and above may also have obligations to not compete against 3M or solicit its employees or customers, both during their employment, and for a period after they leave 3M.\nLearn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M.\nResponsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.\nSafety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.\nPay & Benefits Overview: https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/\n3M does not discriminate in hiring or employment on the basis of race, color, sex, national origin, religion, age, disability, veteran status, or any other characteristic protected by applicable law.\nPlease note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.\n3M Global Terms of Use and Privacy Statement\n\nCarefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms.\nPlease click on the following links and select the country where you are applying for employment to review the applicable\nTerms of Use (link here)\nand\nPrivacy Policy (link here)\n. Before submitting your application, you will be asked to confirm your agreement with the terms.","company":"3M","rawCompany":"3m","city":"Maplewood","state":"MN","isRemote":false,"isActive":false,"createdAt":"2026-04-14T11:14:28.676Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"},{"code":"41-4012.00","title":"Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products","slug":"sales-representatives-wholesale-and-manufacturing-except-technical-and-scientific-products"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"561421","title":"Telephone Answering Services","slug":"telephone-answering-services"},{"code":"811310","title":"Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance","slug":"commercial-and-industrial-machinery-and-equipment-except-automotive-and-electronic-repair-and-maintenance"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Service Representative","description":"Job Description:\nCollaborate with innovative 3Mers around the world\nChoosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a wide variety of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3Mers.\nThis position provides an opportunity to transition from other private, public, government or military experience to a 3M career.\nThe impact you will make in this role\nAs a Customer Service Representative, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative people around the world. Here, you will make an impact by:\nYou will lead customer satisfaction through proactive customer interactions via the phone, email and chat. You will need to proactively respond to customer inquiries and creatively resolve complex daily issues.\nYou will drive successful customer order management activities by processing orders accurately and ensuring timely delivery. To do this you will need to interact with sales reps, pricing teams and the customer to ensure pricing, product and order accuracy. You will coordinate with the logistics and supply chain teams to track shipments and update customers on delivery status. You will work with our AR and Disputes areas to help manage returns and exchanges according to company policies.\nYou will implement change and process improvements by collaborating internally with your team and other internal areas such as sales, supply chain, AR/disputes/returns teams and technical support areas to address customer needs.\nYou will build strong customer relationships by understanding their order patterns, actively listening to their needs, then using that to find creative solutions to complex issues and inquiries. Adaptive communication is key while balancing ongoing issues, activities and priorities.\nYour Skills and Expertise\nTo set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications:\nBachelor’s degree or higher (completed and verified prior to start) AND two (2) years of experience engaging, servicing or selling to customers, clients, and/or direct experience in a Customer Services role in a private, public or government environment\nOR\nHigh school diploma/ GED (completed and verified prior to start) AND six (6) years of experience engaging, servicing or selling to customers, clients, and/or direct experience in a Customer Services role in a private, public or government environment\nAdditional qualifications that could help you succeed even further in this role include:\nPossess a bachelor’s degree or higher (completed and verified prior to start)\nSix (6) years of experience with a customer service role\nExperience in ERP and CRM systems (SAP and Salesforce)\nExperienced with cross-functional project leadership preferred\nSelf-motivated, and able to work effectively, in cross-functional groups, and with internal and external customers\nAbility to resolve conflicts effectively and take the initiative to resolve issues before they become problems\nAbility to follow through with commitments and show concern for the needs of others\nExcellent oral and written communication, including presentation skills\nClear and conceptual thinking ability; excellent judgment and discretion\nPrefers to stay busy with a full workload and enjoys meeting challenges\nAbility to handle work-related stress; handle multiple priorities simultaneously; and meet deadlines\nWork location:\n3M Center - Maplewood, MN\nThis role follows an on-site working model, requiring the employee to work at least four days a week at the 3M Center in Maplewood, MN.\nTravel: May include up to 5% domestic/international\nRelocation Assistance: Not authorized\nMust be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).\nSupporting Your Well-being\n3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.\nChat with Max\nFor assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting assistant on 3M.com/careers.\nApplicable to US Applicants Only:The expected compensation range for this position is $84,595 - $103,394, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/.\nGood Faith Posting Date Range 02/19/2026 To 03/21/2026 Or until filled\nAll US-based 3M full time employees will need to sign an employee agreement as a condition of employment with 3M. This agreement lays out key terms on using 3M Confidential Information and Trade Secrets. It also has provisions discussing conflicts of interest and how inventions are assigned. Employees that are Job Grade 7 or equivalent and above may also have obligations to not compete against 3M or solicit its employees or customers, both during their employment, and for a period after they leave 3M.\nLearn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M.\nResponsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.\nSafety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.\nPay & Benefits Overview: https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/\n3M does not discriminate in hiring or employment on the basis of race, color, sex, national origin, religion, age, disability, veteran status, or any other characteristic protected by applicable law.\nPlease note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.\n3M Global Terms of Use and Privacy Statement\n\nCarefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms.\nPlease click on the following links and select the country where you are applying for employment to review the applicable\nTerms of Use (link here)\nand\nPrivacy Policy (link here)\n. Before submitting your application, you will be asked to confirm your agreement with the terms.","datePosted":"2026-04-14T11:14:28.676Z","dateModified":"2026-04-14T11:14:28.676Z","hiringOrganization":{"@type":"Organization","name":"3M","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Maplewood","addressRegion":"MN","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"fda96cab5f3ea0e4cb2c5f8a"},"url":"https://jobsearcher.com/jobs/fda96cab5f3ea0e4cb2c5f8a"}}