Flooring Field Superintendent

Customer ServiceActively seek customer interfaces.Quick implementation of practices/processes needed to meet customer expectations quicklyBuilds rapport with customers, including all levels of management, maintenance, and leasingProvides requested information to customer in a timely mannerResolves complaints and warranty issues within 24 hour time period; forward details to EVP, President, and Operations ManagersPeoplePromotes a positive work environment.Continuously works to improve internal relationships with fellow team members, manufacturers representatives, and vendorsActively works directly with installation and operations team with field issues and concerns.Focused on solution-based management tactics and works well under pressureOperationsResponsible for daily punch and turn schedules for jobsCreates and maintains information in accordance to policies/proceduresMonitors quality standards with inspections of installationsEnsure MFI Installation Guidelines are followed at all timesAssist with installer training and feedbackWork closely with customer to know problems and correct them early in installation processWork closely with manufacturers to assure conformance to specifications and installation guidelinesCollaborates alongside Operations Manager with load out and installationsAbility to multitask effectively and an ability to plan all stages of flooring installations which included thorough follow throughCompletes reports (Weekly Activity Reports or WAR) on weekly basis to ensure visit frequency and customer satisfactionCommunicationResponsible to create a productive department through written and verbal communicationAll correspondence must be in a professional mannerAll calls and emails from customers must be addressed or returned within one hourSchedulingWORK REQUIREMENTS:Employee will be required to work at least 45 hours per week. Monday through Friday is the work schedule; however, employee will be included on the Saturday rotation for installation management.Employee will be required to attend all mandatory meetings and events as communicated by immediate supervisor.PhysicalAbility to work on multiple tasksPleasant and clearly understandable phone voiceAbility to lift and carry 10+ lbs.Ability to operate computer and other equipment in officeAbility to operate forklift and other equipment relating to flooring installationsAbility to sit at a desk for more than an hour at a timeAbility to bend and stoop in order to file or shelveMust have sufficient mobility to move around office and warehouseMust be able to move about to visit customers routinelyAbility to drive in vehicle for long periods of time and make numerous stopsAbility to work indoors and outside in varying temperaturesTechnicalMicrosoft OfficeMicrosoft ExcelResponsibilities And DutiesBilingual - English and Spanish preferredFlooring Experience a must.Job Type: Full-timeExperienceFlooring: 2 years (Required)Field Superintendent: 2 years (Required)License/CertificationDriver's License (Required)Work Location: On the roadEmployment Type: Full TimeYears Experience: 1 - 3 yearsBonus/Commission: No